Deep - Service Delivery Manager

il y a 2 jours


Luxembourg EBRC Temps plein

Afin de renforcer les équipes de DEEP au sein de la Business Line Client Infrastructure, nous recherchons actuellement un(e) **Service Devivery Manager** **(M/F/n)**

**Vos missions**:

- Encadrer de façon personnalisée les clients
- Gérer la satisfaction des clients
- Garantir l’adéquation des solutions délivrées avec les besoins clients
- Assurer que la qualité et le niveau de services prévus sont délivrés (SLA)
- Analyser les brèches de service et prendre les actions/mesures nécessaires le cas échéant
- Générer, suivre et mesurer les plans d’amélioration
- Organiser et participer aux réunions de suivi avec le client : hebdomadaire et comité de pilotage mensuel
- Organiser et participer aux meetings tactiques & stratégiques avec les clients et/ou partenaires
- Escalader vers le management les risques, problèmes et opportunités
- Formaliser les demandes d’évolution formulées par le client et vérifier la capacité à la mise en œuvre
- Coordonner les activités complémentaires et s’assurer de leur réalisation par les équipes techniques
- Identifier les opportunités commerciales et les faire remonter auprès du management

**Votre profil**:

- Avoir un diplôme de niveau "Bachelor" avec une spécialisation en informatique, télécommunications
- Avoir une expérience de minimum 3 ans dans le domaine et en gestion de projet
- Connaitre des services informatiques et compétences techniques générales associées
- Faire preuve de créativité et d'innovation
- Être proactif et proposer des solutions
- Parler français et anglais. La maitrise d'une autre langue constitue un atout

**Intéressé(e) ?**

Une copie conforme de votre diplôme et une copie récente de l’extrait du casier judiciaire vous seront demandées au cours du processus de recrutement.

**POST souscrit au principe de l’égalité d’accès à l’emploi.**

Niveau intermédiaire

HYBRID

CDI



  • Luxembourg POST Group Temps plein

    **DEEP - Service Delivery Manager**: **Date**:19 nov. 2024 **Lieu**: Luxembourg, Luxembourg **Entreprise**:POST Luxembourg Afin de renforcer les équipes de DEEP au sein de la Business Line Client Infrastructure, nous recherchons actuellement un(e) **Service Devivery Manager** **(M/F/n)** **Vos missions**: - Encadrer de façon personnalisée les...

  • Deep - Service Manager

    il y a 2 semaines


    Luxembourg POST Group Temps plein

    **DEEP - Service Manager**: **Date**:8 nov. 2024 **Lieu**: Luxembourg, Luxembourg **Entreprise**:POST Luxembourg Afin de renforcer les équipes de DEEP au sein de la Business Line Customer Support and Operations, nous recherchons actuellement un(e) **Service Manager** **(M/F/n)** **Vos missions**: - Pour l’ensemble de nos services et solutions, vous...

  • Deep - Service Manager

    il y a 2 semaines


    Luxembourg EBRC Temps plein

    Afin de renforcer les équipes de DEEP au sein de la Business Line Customer Support and Operations, nous recherchons actuellement un(e) **Service Manager** **(M/F/n)** **Vos missions**: - Pour l’ensemble de nos services et solutions, vous supportez au quotidien nos clients grâce : à la résolution rapide des incidentsde hautes priorités, au traitement...

  • Service Delivery Manager

    Il y a 5 mois


    Luxembourg Econocom Temps plein

    Econocom designs, finances and oversees companies' digital transformation. The Econocom Group share is part of the BelMid index. You will be part of our Team in Luxembourg and you report to the Service Delivery Team Leader and the Directors of Econocom PSF S.A. **Responsibilities**: Implementation of a successful service delivery approach throughout the...

  • Service Delivery Manager

    Il y a 5 mois


    Luxembourg Econocom Temps plein

    Econocom designs, finances and oversees companies' digital transformation. The Econocom Group share is part of the BelMid index. You will be part of our Team in Luxembourg and you report to the Service Delivery Team Leader and the Directors of Econocom PSF S.A. **Responsibilities**: Implementation of a successful service delivery approach throughout the...

  • Service Delivery Manager

    Il y a 5 mois


    Luxembourg LHH Temps plein

    We are currently looking for a **Service Delivery Manager** for one of our clients, a European provider of business-to-business digital services. LHH Recruitment Solutions offers extensive HR solutions through one unique brand. We are specialised in the employment of middle and top management and highly qualified professionals in contracting, temporary and...

  • Service Delivery Manager

    Il y a 2 mois


    Luxembourg AbAKUS IT Solutions Temps plein

    **What we’re looking for**: We are in search of an experienced and results-driven Service Delivery Manager (SDM) to join our team and lead a crucial client project. This project involves the seamless delivery of IT services, from datacenter operations to public cloud middleware platforms. Your expertise will help drive operational excellence, ensuring...

  • Service Delivery Manager

    Il y a 2 mois


    Luxembourg ABAKUS IT-Solutions Temps plein

    ABAKUS IT-SOLUTIONS - expert in IT comfort - is hiring to reinforce his teams. IT services integrator, created in 1991, we position ourselves as IT comfort expert for the small and medium structures. To cover these services, we offer packaged based services and have a personalized service desk. For larger organization, we are also active in the provision of...

  • IT Service Delivery Manager

    il y a 2 semaines


    Luxembourg City Mitsubishi UFJ Investor Services Banking Luxembourg S.A. Temps plein

    Job Title: Service Delivery ManagerMitsubishi UFJ Investor Services and Banking (Luxembourg) S.A. is a financial institution that provides a range of services to institutional investors. As a Service Delivery Manager, you will be responsible for overseeing the delivery of these services.Your Responsibilities:Oversee Service Level negotiations with 3rd party...


  • Luxembourg Northern Trust Corp. Temps plein

    About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring...


  • Luxembourg INCERT GIE Temps plein

    About the job **ORGANISATION** INCERT is a center of expertise managing critical IT infrastructures, and delivering products and services that relate to cryptography, public key infrastructure, eTravel document and biometry. Established since 2012, INCERT is a public agency owned by the State of Luxembourg and the Luxembourg Chamber of Commerce. Within...


  • Luxembourg Amazon EU Sarl Temps plein

    A degree - Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership - Relevant experience owning/driving roadmap strategy and definition - Relevant experience in product management, program management, or vendor management, and/or supplier management - Relevant experience working with the MS Office suite...


  • Luxembourg Amazon EU Sarl Temps plein

    Experience in digital advertising and client facing roles with a focus on data analysis Experience with annual brand and media planning At Amazon, we're working to be the most customer-centric company on earth. One way we endeavor to achieve this and to delight our customers is by delivering their packages quickly and accurately, anywhere in the world. To...

  • Service Delivery Manager

    il y a 2 semaines


    Luxembourg City Mitsubishi UFJ Investor Services Banking Luxembourg S.A. Temps plein

    Mitsubishi UFJ Investor Services and Banking (Luxembourg) S.A. (MIBL) is a Bank incorporated in Luxembourg and is fully owned by Mitsubishi UFJ Trust and Banking Corporation, member of the Mitsubishi UFJ Financial Group, one of the largest financial groups worldwide. MIBL provides a wide range of financial services to institutional investors including...


  • Luxembourg Amazon EU Sarl Temps plein

    A degree - Relevant experience working in a programme management role with multiple stakeholders - Relevant experience in analysing quantitative data effectively to drive decisions - Relevant experience working with the MS Office suite (Word, Excel, Outlook) and/or SQL in a professional environment At Amazon, we are always exploring new opportunities to...


  • Luxembourg JPMorganChase Temps plein

    **JOB DESCRIPTION** Are you ready to take the lead in delivering exceptional service quality across a diverse range of mutual fund products? We are seeking a dynamic Operations Service Delivery Manager to spearhead our dedicated team, ensuring top-tier service for our valued clients. In this pivotal role, you will manage client interactions, oversee...

  • Service Manager

    Il y a 5 mois


    Luxembourg Banque Internationale à Luxembourg Temps plein

    Banque Internationale à Luxembourg LuxembourgPosted 1 day ago Hybrid Permanent Negotiable Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and...

  • Service Delivery Manager

    Il y a 3 mois


    Luxembourg Rcube Professional Services S.A Temps plein

    Nous recherchons pur un de nos clients un **Service Delivery Manager** pour superviser la prestation de services Support IT. Ce rôle crucial implique la gestion opérationnelle du contrat, le pilotage des services de support IT, et l’assurance de la satisfaction de notre client dans un environnement dynamique et exigeant. **Missions principales**: -...


  • Luxembourg JPMorgan Chase & Co Temps plein

    **JOB DESCRIPTION** As our new Operations Service Delivery Manager, you will lead a team responsible for ensuring high quality services across all mutual fund product offerings. On a daily basis you will be responsible to drive client issue resolution, ensure proper execution on client deliverables, communicate client status updates and provide KPIs to...

  • Asset Management

    Il y a 7 mois


    Luxembourg JPMorgan Chase & Co Temps plein

    **JOB DESCRIPTION** As the Transfer Agency Service Delivery Associate you will be a point of escalation for service-related issues in general and act as a point of contact for both the Third Party Administrator (TPA) and internal AM teams regarding TA activities. You will be working with an established team to support the oversight of delegated services to...