IT Service Delivery Manager
il y a 1 mois
Mitsubishi UFJ Investor Services and Banking (Luxembourg) S.A. is a financial institution that provides a range of services to institutional investors. As a Service Delivery Manager, you will be responsible for overseeing the delivery of these services.
Your Responsibilities:
- Oversee Service Level negotiations with 3rd party vendors
- Monitor and report vendors performance according to defined SLAs and KPIs
- Liaise and track open issues with vendors/providers and internal IT regarding service quality
- Provide assistance on IT relative issues like Budget/Steering Committee preparations and generic high level reporting
- BIA maintenance together with Risk department
- Backup of Change Manager role
Your Profile:
- At least 1-3 years of experience in a similar position
- Good knowledge of ITIL processes; ITIL certification is a plus
- Experience in creating and analysing RFPs is considered an advantage
- Fluent in English, written and spoken
- Responsive, organized, polite, dynamic, disciplined, and detail-oriented
- Confident in managing autonomously all tasks, able to prioritise when facing multiple requests
Company Overview:
Mitsubishi UFJ Investor Services and Banking (Luxembourg) S.A. is a bank incorporated in Luxembourg and is fully owned by Mitsubishi UFJ Trust and Banking Corporation. The company provides a range of financial services to institutional investors.
How to Apply:
Please send your application letter with detailed curriculum vitae to the Human Resources Department.
Requirements:
- At least 1-3 years of experience in a similar position
- Good knowledge of ITIL processes; ITIL certification is a plus
- Experience in creating and analysing RFPs is considered an advantage
- Fluent in English, written and spoken
Job Requirements:
The selected candidate will be requested to provide a criminal record.
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