IT Service Delivery Manager

il y a 1 mois


Luxembourg City Mitsubishi UFJ Investor Services Banking Luxembourg S.A. Temps plein
Job Title: Service Delivery Manager

Mitsubishi UFJ Investor Services and Banking (Luxembourg) S.A. is a financial institution that provides a range of services to institutional investors. As a Service Delivery Manager, you will be responsible for overseeing the delivery of these services.



Your Responsibilities:


  • Oversee Service Level negotiations with 3rd party vendors
  • Monitor and report vendors performance according to defined SLAs and KPIs
  • Liaise and track open issues with vendors/providers and internal IT regarding service quality
  • Provide assistance on IT relative issues like Budget/Steering Committee preparations and generic high level reporting
  • BIA maintenance together with Risk department
  • Backup of Change Manager role


Your Profile:


  • At least 1-3 years of experience in a similar position
  • Good knowledge of ITIL processes; ITIL certification is a plus
  • Experience in creating and analysing RFPs is considered an advantage
  • Fluent in English, written and spoken
  • Responsive, organized, polite, dynamic, disciplined, and detail-oriented
  • Confident in managing autonomously all tasks, able to prioritise when facing multiple requests


Company Overview:

Mitsubishi UFJ Investor Services and Banking (Luxembourg) S.A. is a bank incorporated in Luxembourg and is fully owned by Mitsubishi UFJ Trust and Banking Corporation. The company provides a range of financial services to institutional investors.



How to Apply:

Please send your application letter with detailed curriculum vitae to the Human Resources Department.



Requirements:


  • At least 1-3 years of experience in a similar position
  • Good knowledge of ITIL processes; ITIL certification is a plus
  • Experience in creating and analysing RFPs is considered an advantage
  • Fluent in English, written and spoken


Job Requirements:

The selected candidate will be requested to provide a criminal record.


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