Service Delivery Manager
il y a 3 jours
ABAKUS IT-SOLUTIONS - expert in IT comfort - is hiring to reinforce his teams.
IT services integrator, created in 1991, we position ourselves as IT comfort expert for the small and medium structures. To cover these services, we offer packaged based services and have a personalized service desk.
For larger organization, we are also active in the provision of IT staff and in projects both in operational and development field.
In addition, we also sell, deploy and install hardware (Servers, Storage, PC,...). We also offer technical consulting services.
Are you a dynamic leader with a passion for delivering high-quality IT services? Do you have a knack for managing complex projects and leading teams towards success? If yes, we have an exciting opportunity for you in Luxembourg
**What we're looking for**:
We are in search of an experienced and results-driven Service Delivery Manager (SDM) to join our team and lead a crucial client project. This project involves the seamless delivery of IT services, from datacenter operations to public cloud middleware platforms. Your expertise will help drive operational excellence, ensuring services are delivered on time, meet SLAs, and exceed client expectations.
**What you'll do**:
**Operational leadership**: Own the day-to-day operations, ensuring the smooth delivery of services in line with contracts and performance standards.
**Team management**: Lead and inspire a team, overseeing staffing, performance reviews, and career development.
**Coordination & communication**: Act as the key bridge between project management, technical staff, and stakeholders to guarantee successful operations.
**Service delivery**: Ensure every aspect of service delivery remains on track, consistently hitting targets and maintaining high service quality.
**Customer support**: Be the primary point of contact for our client's operational needs, cultivating a positive, trust-based relationship.
**Continuous improvement**: Innovate and implement strategies to optimize efficiency, scalability, and service quality across operations.
**Resource management**: Monitor staffing needs and manage recruitment processes to ensure your team is fully resourced.
**Incident & problem management**: Lead effective incident resolution, minimizing interruptions and driving swift recovery.
**Key qualifications**:
**Experience**: 8+ years in IT service operations, including 3+ years in leadership roles managing diverse teams.
**Technical expertise**: Strong knowledge of datacenter operations, public cloud platforms, and middleware technologies.
**Agile/SAFe experience**: Proven experience working in agile frameworks like SAFe, with an understanding of both service-oriented and function-oriented team structures.
**Leadership**: Exceptional leadership abilities, capable of motivating and guiding large teams to deliver outstanding IT services.
**Communication**: Excellent communicator, skilled at interfacing with both technical teams and senior management, as well as clients.
**Problem-solving**: A strategic thinker with strong analytical abilities to resolve complex operational challenges.
**Customer focus**: A proven track record in building and maintaining strong customer relationships.
**Education**: Bachelor's degree in IT, Computer Science, or related field preferred.
**Bonus points for**:
Experience managing operations in large-scale projects.
Familiarity with ITIL or similar frameworks for IT service management.
Ability to perform under pressure, ensuring swift resolution of critical issues.
Fluency in English is required, and proficiency in any other European language will be considered a plus.
Why join us?
This is your chance to make an impact in a critical leadership role, working in a fast-paced environment with the latest technologies. You will be a key driver of success for our client's IT services, while growing your career in a vibrant, supportive setting.
Ready to take the lead?
-
Service Delivery Manager
il y a 6 jours
Luxembourg Econocom Temps pleinEconocom designs, finances and oversees companies' digital transformation. The Econocom Group share is part of the BelMid index. You will be part of our Team in Luxembourg and you report to the Service Delivery Team Leader and the Directors of Econocom PSF S.A. **Responsibilities**: Implementation of a successful service delivery approach throughout the...
-
Service Delivery Manager
il y a 3 jours
Luxembourg AbAKUS IT Solutions Temps plein**What we’re looking for**: We are in search of an experienced and results-driven Service Delivery Manager (SDM) to join our team and lead a crucial client project. This project involves the seamless delivery of IT services, from datacenter operations to public cloud middleware platforms. Your expertise will help drive operational excellence, ensuring...
-
Manager, Eu Delivery Service Partner Planning
il y a 2 semaines
Luxembourg Amazon EU SARL Temps pleinA degree. - Relevant experience in program management, vendor management or supplier management within a cross-functional organization. - Relevant experience in logistics, operations or product management. - Relevant experience in handling multiple projects and working towards tight deadlines. - Relevant experience in project management: organization,...
-
Client Service Delivery Manager
il y a 2 semaines
Luxembourg Northern Trust Corp. Temps plein**About Northern Trust**: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families and institutions by remaining true to our...
-
Service Delivery Director
il y a 3 jours
Luxembourg INCERT GIE Temps pleinAbout the job **ORGANISATION** INCERT is a center of expertise managing critical IT infrastructures, and delivering products and services that relate to cryptography, public key infrastructure, eTravel document and biometry. Established since 2012, INCERT is a public agency owned by the State of Luxembourg and the Luxembourg Chamber of Commerce. Within...
-
Delivery Manager
il y a 2 jours
Luxembourg Uni Systems Temps pleinResponsible for day-to-day management and delivery of framework contracts or other important contracts according to the contract objectives. - Leads the projects delivery and effectively coordinate the project teams towards final and intermediate deliverables, ensures quality reviews on these deliverables and formulates recommendations on the most efficient...
-
Senior Service Delivery Manager
il y a 2 semaines
Luxembourg AbAKUS IT Solutions Temps pleinAt ABAKUS IT SOLUTIONS, we are looking for a dynamic and experienced professional to take on a pivotal role as a Senior Service Delivery Manager. If you’re ready to lead impactful projects and inspire teams in a challenging environment, this opportunity is for you ! **Responsibilities**: - Act as the primary liaison between client IT and business leads,...
-
Facility Services Delivery Assistant
il y a 1 jour
Luxembourg Deutsche Bank Temps pleinThe purpose of the Facility Services Delivery Assistant is to take responsibility for the delivery of all workplace facility services in Luxembourg, through the Bank’s Tier 1 and 2 vendor partners, along with any change programmes delivered at a local level, not limited to but including reactive works for both established and ad-hoc services: - DB GRE...
-
Head of Client Service Delivery Management
il y a 2 semaines
Luxembourg EFA Temps plein**Responsibilities and duties**: The Client Service Delivery Management team (“CSDM” team) is a key role within EFA and with EFA’s clients. The CSDM represents EFA with the client and represents the client within EFA. It is essential that the CSDM builds a trustworthy relationship with his/her clients for the clients to know that any topic that they...
-
Senior Service Delivery Manager
il y a 2 semaines
Luxembourg ABAKUS IT-Solutions Temps pleinABAKUS IT-SOLUTIONS, intégrateur de services informatiques dynamique fondé en 1991, est en pleine expansion et recrute pour renforcer ses équipes talentueuses. En tant qu'experts en confort informatique, nous proposons des solutions sur mesure aux petites et moyennes entreprises, ainsi qu'aux grandes entreprises, dans des secteurs tels que les services...
-
Service Manager
il y a 1 semaine
Luxembourg Banque Internationale à Luxembourg (BIL) Temps pleinFounded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and corporate banking, as well as on major capital markets. Employing more than 2 000 people, BIL is...
-
Professional Services Delivery Manager
il y a 7 jours
Luxembourg Proximus Group Temps plein**About Proximus Luxembourg** Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit. With PSF support status, the company has almost 750 employees. All these experts share a passion for digital...
-
Service Manager
il y a 5 jours
Luxembourg Banque Internationale à Luxembourg Temps pleinBanque Internationale à Luxembourg LuxembourgPosted 1 day ago Hybrid Permanent Negotiable Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and...
-
Service Delivery Manager
il y a 5 jours
Luxembourg Rcube Professional Services S.A Temps pleinNous recherchons pur un de nos clients un **Service Delivery Manager** pour superviser la prestation de services Support IT. Ce rôle crucial implique la gestion opérationnelle du contrat, le pilotage des services de support IT, et l’assurance de la satisfaction de notre client dans un environnement dynamique et exigeant. **Missions principales**: -...
-
Fund Services Operations Service Delivery Manager
il y a 2 jours
Luxembourg JPMorgan Chase & Co Temps plein**JOB DESCRIPTION** As our new Operations Service Delivery Manager, you will lead a team responsible for ensuring high quality services across all mutual fund product offerings. On a daily basis you will be responsible to drive client issue resolution, ensure proper execution on client deliverables, communicate client status updates and provide KPIs to...
-
Project Manager
il y a 2 jours
Luxembourg Telkea ICT Temps pleinFondé en 1929 au Luxembourg, Telkea Group compte plus de 150 collaborateurs dans de multiples domaines d'activités et actifs dans les secteurs de la finance (agrément PSF), la santé, l'hôtellerie, l'industrie, les services, le secteur public et les Institutions européennes. Nous accompagnons les administrations, les grandes entreprises et les PME avec...
-
Research Projects Delivery Manager
il y a 3 jours
Luxembourg Uni Systems Temps pleinUni Systems is looking for a Research Projects Delivery Manager to join our RDI team. As a Research Projects Delivery Manager you will participate in the Technical Management, the Coordination, Delivery and Commercial Exploitation of our Research Projects. More specifically, you will: - Research activities, deliverables and work packages engagement - Lead...
-
Fund Services Operations Service Delivery
il y a 2 semaines
Luxembourg JPMorgan Chase & Co Temps plein**JOB DESCRIPTION** As an associate in the team, you will play a lead role in ensuring high quality delivery of services across all institutional fund product offerings. On a daily basis you will be involved in driving client issue resolution, ensuring proper execution on client deliverables, communicating client status updates and providing KPIs to senior...
-
Transfer Agency Operations Service Delivery
il y a 3 jours
Luxembourg JPMorgan Chase & Co Temps plein**JOB DESCRIPTION** As our new Vice President, you will step into an exciting client-facing role based in Luxembourg that partners closely with the Client Services team as the Transfer Agency primary point of contact for J.P. Morgan Bank Fund Clients. This role serves as the main communication point for the Client(s) on all Transfer Agency-related matters...
-
Contracts IT
il y a 3 semaines
Luxembourg Contracts IT Temps pleinITIL Service Delivery Manager (Network/SDN infrastructure) Location: luxembourg (or nearshore), onsite/Hybrid working Duration: 6-12 months initial (with extensions), freelance Start: ASAP, or notice considered EU nationals only for onsite/regional working An exciting long-term freelance opportunity to work for one of the most reputable organisations in...