Service Delivery Manager

il y a 2 jours


Luxembourg Econocom Temps plein

Econocom designs, finances and oversees companies' digital transformation.

The Econocom Group share is part of the BelMid index.

You will be part of our Team in Luxembourg and you report to the Service Delivery Team Leader and the Directors of Econocom PSF S.A.

**Responsibilities**:
Implementation of a successful service delivery approach throughout the team, resulting in SLA achievement, high level of customer satisfaction and a healthy budget.

Ensuring backup of SLA contracts through (internal) operational agreements and improving the client profitability.

Negotiation of contracts with clients in collaboration with the Sales organization and Econocom PSF Direction.

Senior escalation contact point for commercial issues, customer complaints, escalations in the complaint-to-resolution process in close collaboration with the Service Delivery team.

Identifying service delivery needs, priorities and opportunities, and improving customers satisfaction.

Proactively identifying, mitigating, and tracking recurring customers' services issues.

Reporting to Management on performance and customers relationship.

Building a strong relationship with key people within our clients' organization.

Reporting to customers on services delivered against SLA's (KPI based) and performance, and chairing the service delivery meetings.

Managing all projects or service delivery activities in collaboration with technical teams, project and stakeholders.

Profile

University level degree or equivalent through experience.

At least 3 years of proven service delivery management experience, managing services contracts, or complex project management.

Experience in coordinating several projects in complex and large environments, preferably on Public and Private Cloud environments.

Independent diplomatic personality.

Communication skills with business.

Experience to take the lead in the service review and steering meetings with the customer.

A strong sense of priority setting, highly organized and detail-oriented.

You are result driven, have a service mined and pro-active attitude.

Experience in infrastructure and end-user computing environments (is a plus).

You typically

Are familiar with multi-cultural and international work environments.

Are Fluent in English and French (any additional language is a plus).

Feel at home in complex environments.

We offer

A competitive & challenging function in an innovative services company with room for initiatives.

An attractive salary package, company car, group insurance and extended hospitalization plan.

At Econocom you will operate in a professional environment where entrepreneurship is encouraged.



  • Luxembourg Amazon EU SARL Temps plein

    A degree. - Relevant experience in program management, vendor management or supplier management within a cross-functional organization. - Relevant experience in logistics, operations or product management. - Relevant experience in handling multiple projects and working towards tight deadlines. - Relevant experience in project management: organization,...


  • Luxembourg Northern Trust Corp. Temps plein

    **About Northern Trust**: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families and institutions by remaining true to our...


  • Luxembourg AbAKUS IT Solutions Temps plein

    At ABAKUS IT SOLUTIONS, we are looking for a dynamic and experienced professional to take on a pivotal role as a Senior Service Delivery Manager. If you’re ready to lead impactful projects and inspire teams in a challenging environment, this opportunity is for you ! **Responsibilities**: - Act as the primary liaison between client IT and business leads,...


  • Luxembourg EFA Temps plein

    **Responsibilities and duties**: The Client Service Delivery Management team (“CSDM” team) is a key role within EFA and with EFA’s clients. The CSDM represents EFA with the client and represents the client within EFA. It is essential that the CSDM builds a trustworthy relationship with his/her clients for the clients to know that any topic that they...


  • Luxembourg ABAKUS IT-Solutions Temps plein

    ABAKUS IT-SOLUTIONS, intégrateur de services informatiques dynamique fondé en 1991, est en pleine expansion et recrute pour renforcer ses équipes talentueuses. En tant qu'experts en confort informatique, nous proposons des solutions sur mesure aux petites et moyennes entreprises, ainsi qu'aux grandes entreprises, dans des secteurs tels que les services...

  • Service Manager

    il y a 5 jours


    Luxembourg Banque Internationale à Luxembourg (BIL) Temps plein

    Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and corporate banking, as well as on major capital markets. Employing more than 2 000 people, BIL is...


  • Luxembourg Proximus Group Temps plein

    **About Proximus Luxembourg** Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit. With PSF support status, the company has almost 750 employees. All these experts share a passion for digital...

  • Service Manager

    il y a 19 heures


    Luxembourg Banque Internationale à Luxembourg Temps plein

    Banque Internationale à Luxembourg LuxembourgPosted 1 day ago Hybrid Permanent Negotiable Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and...

  • Service Delivery Manager

    il y a 19 heures


    Luxembourg Rcube Professional Services S.A Temps plein

    Nous recherchons pur un de nos clients un **Service Delivery Manager** pour superviser la prestation de services Support IT. Ce rôle crucial implique la gestion opérationnelle du contrat, le pilotage des services de support IT, et l’assurance de la satisfaction de notre client dans un environnement dynamique et exigeant. **Missions principales**: -...


  • Luxembourg JPMorgan Chase & Co Temps plein

    **JOB DESCRIPTION** As an associate in the team, you will play a lead role in ensuring high quality delivery of services across all institutional fund product offerings. On a daily basis you will be involved in driving client issue resolution, ensuring proper execution on client deliverables, communicating client status updates and providing KPIs to senior...

  • Contracts IT

    il y a 3 semaines


    Luxembourg Contracts IT Temps plein

    ITIL Service Delivery Manager (Network/SDN infrastructure) Location: luxembourg (or nearshore), onsite/Hybrid working Duration: 6-12 months initial (with extensions), freelance Start: ASAP, or notice considered EU nationals only for onsite/regional working An exciting long-term freelance opportunity to work for one of the most reputable organisations in...

  • Delivery Manager

    il y a 1 semaine


    Luxembourg ARHS Developments Luxembourg Temps plein

    **Job Description**: You want to combine passion and IT expertise? You are **talented**, **motivated** and **ambitious**? Then, we will be more than happy to meet you! We are looking for a** Delivery Manager** ready to engage in a large company managing a digital transformation, with a cool team, in an attractive technological environment. **Typical tasks...


  • Luxembourg Tesla Temps plein

    What to Expect - As a Delivery Advisor at Tesla, you will be responsible for guiding customers through the delivery process and ensuring that they have a frictionless and exceptional experience when taking delivery of their Tesla vehicle. You will be a delivery expert who adds your own guidance to the ownership solution, validating and adjusting it as needed...

  • Delivery Manager

    il y a 4 semaines


    Luxembourg Keyteo Temps plein

    Context of the job The Bank needs to reshape its existing operating model, with the objective to design and deploy a ‘fit for purpose’ Target Operating Model (TOM) that will enable bank to sustain its financial trajectory over the next 3 years and beyond, while continuing to effectively address the banking needs of its three core customer segments...


  • Luxembourg Amazon EU SARL Temps plein

    Bachelor’s degree - Proven experience/ track record effectively facilitating classroom learning and developing training materials and formats (facilitation is a large part of this role). - Experience consulting with business partners to identify needs and develop innovative solutions. - Excellent written and verbal communications skills and a high bar for...

  • Project Manager

    il y a 1 semaine


    Luxembourg FE fundinfo Temps plein

    FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting for a Project Manager to join our team in Luxembourg. As a Project Manager, you are responsible for managing key client projects to...


  • Luxembourg Proximus Group Temps plein

    **A propos de Proximus Luxembourg** Acteur historique de premier plan sur les marchés ICT & Telecoms. Proximus Luxembourg adresse à la fois le marché des particuliers et des professionnels à travers ses marques commerciales Tango, Telindus et plus récemment Codit. Sous statut PSF de support, la société compte près de 750 employés. Autant...

  • Itil Service Manager

    il y a 2 jours


    Luxembourg Charles Oakes Temps plein

    **Service Managers-ITIL** We are thrilled to present an exceptional opportunity for a talented ITIL/ITSM Service Manager to join our team supporting the major EU institutions in Luxembourg. This role is essential for ensuring the delivery of high-quality IT services, managing service lifecycles, and maintaining compliance with ITIL standards within our...

  • Cloud Delivery Manager

    il y a 2 semaines


    Luxembourg ARHS Spikeseed Temps plein

    **Job Description**: You want to combine passion and IT expertise? You are **talented**, **motivated** and **ambitious**? Then, we will be more than happy to **meet you**! Already working with the Public Cloud or strongly motivated to do it ? In order to sustain the growth of our Cloud team, ARHS Spikeseed is looking for a Delivery Manager / Team leader...

  • Client Services Manager

    il y a 19 heures


    Luxembourg IQ-EQ Temps plein

    **Company Description** IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. As Client Services Manager/Director, you will act as a senior-level executive responsible for overseeing...