Deep - Service Delivery Manager

il y a 1 mois


Luxembourg POST Group Temps plein

**DEEP - Service Delivery Manager**:
**Date**:19 nov. 2024

**Lieu**: Luxembourg, Luxembourg

**Entreprise**:POST Luxembourg

Afin de renforcer les équipes de DEEP au sein de la Business Line Client Infrastructure, nous recherchons actuellement un(e) **Service Devivery Manager** **(M/F/n)**

**Vos missions**:

- Encadrer de façon personnalisée les clients
- Gérer la satisfaction des clients
- Garantir l’adéquation des solutions délivrées avec les besoins clients
- Assurer que la qualité et le niveau de services prévus sont délivrés (SLA)
- Analyser les brèches de service et prendre les actions/mesures nécessaires le cas échéant
- Générer, suivre et mesurer les plans d’amélioration
- Organiser et participer aux réunions de suivi avec le client : hebdomadaire et comité de pilotage mensuel
- Organiser et participer aux meetings tactiques & stratégiques avec les clients et/ou partenaires
- Escalader vers le management les risques, problèmes et opportunités
- Formaliser les demandes d’évolution formulées par le client et vérifier la capacité à la mise en œuvre
- Coordonner les activités complémentaires et s’assurer de leur réalisation par les équipes techniques
- Identifier les opportunités commerciales et les faire remonter auprès du management

**Votre profil**:

- Avoir un diplôme de niveau "Bachelor" avec une spécialisation en informatique, télécommunications
- Avoir une expérience de minimum 3 ans dans le domaine et en gestion de projet
- Connaitre des services informatiques et compétences techniques générales associées
- Faire preuve de créativité et d'innovation
- Être proactif et proposer des solutions
- Parler français et anglais. La maitrise d'une autre langue constitue un atout

**Intéressé(e) ?**

Rejoignez-nous en cliquant sur **"Postuler"**

Une copie conforme de votre diplôme et une copie récente de l’extrait du casier judiciaire vous seront demandées au cours du processus de recrutement.

**POST souscrit au principe de l’égalité d’accès à l’emploi.**

Niveau intermédiaire

HYBRID

CDI



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