Assistant Director Sales

Il y a 6 mois

Luxembourg PRO INTER Temps plein

Gestion de l'équipe : Superviser et encadrer l'équipe de vente événementielle. Assurer le développement professionnel de l'équipe, superviser l’équipe au quotidien et fixer des objectifs de vente.

Stratégie de vente : Développer et mettre en œuvre des stratégies de vente efficaces pour maximiser la réservation d'événements dans les espaces de l'hôtel. Cela peut inclure la segmentation du marché, le ciblage de clientèle spécifique, et la tarification compétitive.

Génération de leads : Identifier et cultiver des leads et des opportunités commerciales, y compris des événements tels que conférences, mariages, réunions d'entreprise, et autres rassemblements spéciaux.

Relation client : Établir et entretenir des relations solides avec les clients potentiels, les agences événementielles, et les planificateurs d'événements. Répondre aux besoins spécifiques des clients et assurer un service client de haute qualité.

Négociation : Mener des négociations avec les clients pour conclure des contrats de réservation d'événements. Veiller à ce que les conditions contractuelles soient favorables à l'hôtel.

Rapports et analyse : Générer des rapports de suivi des ventes, analyser les performances, et identifier les opportunités d'amélioration. Utiliser des données pour orienter les décisions commerciales.

Promotion des installations : Mettre en œuvre des stratégies de marketing pour promouvoir les installations événementielles de l'hôtel.

Gestion budgétaire : Gérer le budget du département des ventes événementielles, en veillant à une utilisation judicieuse des ressources pour maximiser la rentabilité.

Conformité : S'assurer que toutes les transactions et activités de vente sont conformes aux politiques et aux réglementations de l'hôtel.

Soutien administratif : Fournir une assistance administrative au directeur des ventes, y compris établir les forecast hebdomadaire, analyser les revenues en fin du mois, réaliser les statistiques, gérer les RFP, optimiser les sites internet.

Gestion de la documentation : Assurer la gestion des documents de vente, tels que les contrats, les propositions, les tarifs, et les présentations. Veiller à ce que toute la documentation soit à jour et organisée.

Réservations et suivi : Gérer les réservations pour les événements, les groupes, et les réunions. Assurer un suivi proactif avec les clients pour confirmer les réservations et garantir la satisfaction.

Coordination interne : Collaborer avec d'autres départements de l'hôtel, tels que la restauration, l'hébergement, et la logistique, pour s'assurer que toutes les demandes des clients sont satisfaites.

Réponses aux demandes de renseignements : Répondre aux demandes d'informations des clients, les conseiller sur les différentes options disponibles, et les orienter vers les solutions correspondant à leurs besoins.

Préparation de rapports : Compiler et préparer des rapports de vente, y compris les prévisions de revenus, les analyses de performances, et les rapports d'activités.

Suivi des ventes : Assurer le suivi des leads et des prospects, et mettre à jour la base de données clients pour faciliter le marketing et les campagnes de vente.

Assistance aux événements : Assister dans la coordination d'événements en fournissant un soutien opérationnel et logistique, notamment en s'assurant que les besoins des clients sont pris en compte.

Service client : Répondre aux besoins des clients avec professionnalisme et courtoisie, s'efforçant de fournir une expérience client exceptionnelle.
- Diplôme en hôtellerie, en gestion des affaires, en marketing ou domaine connexe.
- Expérience antérieure dans l'industrie hôtelière ou des ventes est un atout.
- Excellentes compétences en communication écrite et verbale.
- Maîtrise des logiciels de bureautique (MS Office), le système PMS Opéra S&C et des systèmes de gestion de la relation client (CRM).
- Capacité à gérer plusieurs tâches simultanément et à travailler sous pression.
- Orientation vers le service client et souci du détail.
- Aptitude à travailler en équipe et à collaborer efficacement avec d'autres départements.
- Flexibilité pour travailler en dehors des heures de bureau si nécessaire pour répondre aux besoins des clients.

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