Principal/senior Operational Assistant Benefits
il y a 2 semaines
The
EIB, the European Union's bank, is seeking to recruit for its Human Resources Directorate (HR), HR Operations Department (HROPS), Benefits and Payments Division (BAP), Benefits Unit (BEN) & Payments Unit (PAY) at its headquarters in Luxembourg, a
Principal/Senior Operational Assistant Benefits & Payment.**
These are full - time positions at grade 2/3 for which the EIB offers a permanent contract.
- Panel interviews are anticipated for _February 2023._
Purpose:
For position in BENEFITS:
You will execute administrative operations related to benefits and individual rights for staff, guaranteeing a professional client approach with a strict sense of confidentiality.
For position in PAYMENTS:
You will execute administrative operations related to HR payments (salaries and financial benefits) for all populations, guaranteeing a professional client approach with a strict sense of confidentiality
Operating Network:
The Principal/Senior Operational Assistant Benefits & Payment, internally referred to as the (Principal) Operational Assistant, reports to the respective Head of Unit.
S/he works in close collaboration with a team of Operational Assistants working on the administration of either benefits (for BEN) or HR related payments (for PAY), with the Analysts of the respective Unit and with other colleagues in Personnel.
Accountabilities:
Execute standard and non-standard tasks of the processes related to benefits and individual rights (for position in BEN) / related to HR Payments (for position in PAY).
The split of tasks will be based on the units' needs and priorities as well as the strengths of the postholders.
This includes:
- Act as focal point of contact for clients providing information in relation to:
- benefits in general with particular focus on allowances, weightings, supplementary reimbursements and ad hoc situations in order to guarantee a professional client approach with a strict sense of confidentiality (for position in BEN)
For position in BEN
- Ensure that for each case the necessary documentation is provided by the staff member on time, verify the validity and consistency of the documentation
- Using process knowledge and independent judgement, assess eligibility to allowances case by case in order to contribute to provide a good service to clients in a timely and efficient way and in compliance with the current rules, regulations and procedures. Monitor eligibility in order to assess when the allowance should be stopped or suspended in compliance with the current rules, regulations and procedures
For position in PAY:
- Interact with specialists to respond to more specific/complex queries
- Issue nonstandard attestations to staff members and pensioners and contribute to the automation of these attestations
- Administer the process of transfer of pension rights in and out and the OSPS administrative processes. Ensure followup of the whole process from initial request to payment and relevant inputs in the HR System.
- Support the payroll administrators in the processing of monthly payments within the payroll cycle such as housing loan interest subsidies, overtime, center of interest., and/or of ad hoc payments. This includes assessing eligibility, calculations and inputs in the HR system and/or payment gateway
- Update the HR systems and documentation in the scope of the unit's activities
- Maintain proper record/documentation and data quality and monitor the databases on a regular basis to spot issues and provide reports / statistics
- Participate in projects in the context of improving HR Systems and the quality of data
- Support the implementation of plans and initiatives in the HR Operations Department
- Take a cooperative approach within the teams and ensure the partial or full backup of the other team members during absences to ensure business continuity.
- Refer problematic cases to Analysts as well as the HoU
- Coordinate, supervise and train more junior staff to actively contribute to effective team organization
Qualifications:
- Secondary level education, complemented with a 2year certification in a relevant field (accounting, legal, business administration, HR) or secondary level education with equally qualified experience in a relevant field.
- At least 5 years of relevant professional experience, preferably within an HR administrative function.
- Good understanding of the Bank's administrative provisions, operating methods and its procedures will be considered an asset.
- Excellent knowledge of English and/or French (*) with a good command of the other. Knowledge of other European Union languages would be an advantage.
Competencies:
- Find out more about E
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