Outsourcing Governance and Oversight Manager

**Key responsibilities**:
The responsibilities of the role include, but are not limited to:
Outsourcing Governance
- Maintenance of the Group Outsourcing Framework
- Support the Head of OGO in running the monthly Luxembourg Outsourcing Forum
- Ongoing analysis of regulatory changes in relation to outsourcing and delegation, ensuring our Group Outsourcing Framework remains up to date

Outsourcing Oversight
- Governance and oversight of outsourced activities, conducting the necessary risk and due diligence assessments at the outset and on an ongoing basis
- Maintain the Outsourcing Register
- Facilitate / perform regular due diligence reviews of outsourced providers and undertake SLA monitoring

Reporting
- Preparation of written and verbal reports to Boards, Senior Management and externally where required
- Ensuring that all arising and arisen issues (red RAG) have been reported and escalated with a clear path to green and ultimately track the progress against remediation
- Attend and contribute to other operational, jurisdictional, risk, regulatory or client meetings as required.

Leadership and Stakeholder Management
- Actively build, manage, nurture, coach, train and develop a team
- Act as the lead for projects forming part of the team's annual plan, ensuring that all deadlines are met and that deliverables are of a high quality
- Assist the Head of Operational Resilience with developing and implementing a strategy for the team and turn it into objectives to support the Group in delivering its future plans

Other
- Other Ad-hoc tasks that may be required to be undertaken as part of an operations office or as the business requires

**Skills, knowledge, expertise**:

- Sound outsourcing expertise in the context of a PSF (Service Provider)
- Strong knowledge
- Strong alignment to Aztec Group values
- Very high level of integrity and dependability
- Strong, clear and concise communication skills (both written and verbal)
- Proven ability to develop good collaborative working relationships within the business across multiple stakeholders
- Negotiation skills and ability to lead and influence individuals at all levels in a positive constructive way
- Positive and proactive approach
- Proven practical experience in developing and operating an outsourcing oversight programme
- An understanding of regulations and legislations relevant to outsourcing within a financial services business - with a particular focus on Luxembourg requirements
- A university degree and / or a relevant professional qualification
- At least 4 years of relevant experience, to include experience of performing oversight of outsourced activities within a financial services environment
- Logical approach, analytical ability
- Awareness of industry best practice balanced with commercial expectations
- Proven ability to quickly learn new information, processes and procedures
- Proven ability to meet deadlines and proactively identify and deal with problems
- A self-starter with the ability to work independently on concurrent initiatives

We will provide the training, both in house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.

**General Information**

There is a requirement to travel to various locations for this role, for bother team management purposes and for building relations with colleagues and teams in other Group jurisdictions

We will provide the training, both in-house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do