Help Desk Agent

The American group CTG has more than 3,300 employees worldwide, including more than 500 employees in Luxembourg. CTG Luxembourg PSF has been awarded as Best Workplaces several times and are active in the following areas: - Support - Infrastructure - Development - Testing - Business analysis CTG Luxembourg PSF, serving predominantly clients from financial and public sector. We are offering missions both within our own service centres, joining the CTG teams in Bertrange or Belval (Esch / Alzette) and onsite at our customers premises. CTG is convinced that human capital is one of the most important performance levers. This conviction is even more true in our business where the consultant is at the heart of our success. CTG makes it a point of honour to maintain within it values such as respect for others, open-mindedness, honesty, transparency, positive attitude, proactivity, continuous development as well as passion for what we do. Each consultant is accompanied by a HR Referent, whose mission is to ensure the well-being of employees and to set up a favourable context to the progress of everyone. Would you like to join a company where there is a positive work environment? CTG PSF is an IT Services Company dedicated to various clients mainly in the financial sector. Our Delivery Center dedicated to Customer Support is currently growing We are looking for an experienced Service Desk agent ready to join this talented team. (Bertrange ou Esch sur Alzette) If you think that working in an open space with IT lovers and being in contact with the biggest financial firm in Luxembourg is something for you : this opportunity is made for YOU Your missions **Here are the missions that are waiting for you**: You will be part of a team in charge of several customers located all over the World. Mainly in the financial field, you will have to adapt yourself to different situations by using your experience, your knowledge but also your colleagues advice. You will also be involved in customers projects. To be more precise, you will have to provide these following tasks: First to sometimes Second level Support; Basic support on network infrastructure; Call handling, tracking, dispatching, and escalation; Monitoring critical systems; Participation to infrastructure improvement projects; **Really important to know**: You will have to make night shifts and week-end shifts (generally one week per month). **Profile**: If you have this following profile, it is already a good start: You are open minded and ready to work in a multicultural environment; You have a great Team Spirit which is really important to share your daily tasks with your future colleagues in an open space. You are able to speak French, English, German & Luxemburgish (Dutch is considered as an asset). **It would be even more perfect if**: You have at least 3 years experiences in a similar position in which you have developed your knowledge in IT products like : Ticketing Tools, MS Windows systems, MS Office (including Outlook), Cisco, Active Directory, SharePoint... You are customer (VIP) oriented ITIL certification would be an added-value. **Offer**: **And now, let's have a look at the offer**: An attractive salary package depending on your previous experiences and on your skills; **The possibility to chose what is the best for YOU**: With 13th month at the end of the year or each month; With Meal Vouchers or financial compensation. Extra-legal advantages (Sympass Card, privileged partnerships with well-known banks, etc...) A dedicated training program with personal development plans; The integration in an internal and passionate team in which you will have the possibility to learn from your colleagues, to share advice and to develop you current IT skills; Offices ideally located in Bertrange or Belval (in front of a big parking with all commodities around : restaurants, gym, shopping center...) : perfect for having a real break The opportunity to get involved in a "Best Place to Work" company **Regular events with CTG teams**: Learning Lunches, Team Buildinrgs, After Works in the best places in Luxembourg, Xmas party, etc... **And for the gourmand ones**: croissants or cakes are very welcome... Within the framework of our PSF certification, please note that an extract of police record will be asked during our process of recruitment.