Service Desk Agent
il y a 7 jours
**Your tasks**
- User guidance and support regarding the use of information systems / ICT tools;
- Follow-up of incidents related to information systems and organisation of the reporting;
- Follow-up of user requests and bug reports;
- Categorize and prioritize incoming tickets correctly and escalate where needed;
- Document knowledge, known issues and transfer this knowledge to colleagues;
- Participate in technical working groups, progress meetings and meetings with the users.
**Requirements**:
- University degree combined with relevant IT professional experience of 13 years;
- 10 years of specific expertise in ITIL;
- 10 years of specific expertise in MS Windows support (from W3.1 up to W10 Enterprise);
- 5 years of specific expertise in Ticketing systems, such as SMT, Jira;
- Proven experience in end user assistance and support of information systems;
- Knowledge of wiki and collaborative sites;
- Excellent command of the English and French language.
**Benefits**
If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference**:(17107/05/24).**
As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.
Furthermore, when providing your data, it is up to you to explicitly consent that your data can be assessed for future job openings, for as long as you do not withdraw such consent. If you do not consent, we will not be able to consider the data you provide to us for future job openings.
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