Service Desk Officer Trainee

il y a 4 jours

Luxembourg Cebi Group Temps plein

Cebi International S.A., the mother company of the group based on the same premises as Cebi Luxembourg S.A., is currently looking for a **Service Desk Officer Trainee**for its IT department.

**Your Mission**:
The Service Desk Trainee provides first-line technical support to end-users, ensuring timely resolution of IT-related issues. This role involves assisting users with hardware, software, and network-related concerns, managing service requests, and maintaining IT systems to ensure operational efficiency.

**Your Responsabilities**:
**User Support & Issue Resolution**:

- Assist users with troubleshooting hardware, software, and network issues.

**Incident Management & Documentation**:

- Log, categorize, and track incidents and service requests in the ticketing system.
- Escalate complex issues to senior IT support staff when necessary.
- Maintain accurate records of reported issues and their resolutions.

**System & Application Support**:

- Support the installation, configuration, and maintenance of IT hardware and software.
- Assist in managing user accounts, permissions, and access rights.

**IT Infrastructure & Maintenance**:

- Assist in monitoring IT systems and infrastructure for potential issues.
- Support routine maintenance tasks, updates, and patches.
- Contribute to IT asset management and inventory tracking.

**Training & Development**:

- Stay updated with IT policies, procedures, and security protocols.
- Participate in training sessions to enhance technical and customer service skills.
- Collaborate with the IT team to improve service desk processes.

**Your Profile**:
**Qualifications & Skills**:

- Bachelor’s degree or professional training in IT, Computer Science, or a related field.
- Strong problem-solving and analytical skills.
- Basic knowledge of operating systems (Windows) and MS 365 productivity software.
- Familiarity with IT support tools, ticketing systems, and remote support solutions.
- Excellent communication skills and a customer-oriented mindset.
- Ability to work in a team and adapt to a fast-paced IT environment.

**Experience, knowledge and skills**:

- Ability to work under pressure, meet deadlines and deal with unforeseen and urgent issues.
- Capable of driving changes in a fast-evolving environment.
- Open-minded and solution oriented.
- Able to learn and understand new technologies.
- Accurate, flexible and reliable.
- Enthusiastic team player in a cross disciplinary environment, you have also an excellent interpersonal and communication skills, both written and oral, and you like to support the end-users.

**Languages**:

- Fluent in French and English (spoken and written)

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