Client Service Officer

Luxembourg Digital & IT Luxembourg Hybrid

TMC Luxembourg is looking for Client Service Officer for one of its clients.

About The Member Company

We are a global high-tech consultancy company with a team of entrepreneurial engineers, scientists, and digital experts from around the world. Together we form a fast-growing and proud community. We offer consultancy services to high-profile clients globally in diverse service areas, such as:

• Technology & Engineering
• Energy & Renewables
• Life sciences & Pharma
• Digital & IT

You will be part of the Client Service team, which manages all aspects of client interaction. This includes supporting client onboarding and due diligence, delivering training on new products, addressing functional and technical product-related inquiries, providing regular service reports, and handling any issues or incidents, such as service disruptions.

Technical Skills

• Skilled in conveying technical concepts to both technical and business audiences
• Ability to collaborate internally with technical specialists to convey client requirements and relay solutions efficiently
• Ability to perform basic programming tasks (Python or scripting languages) or configure AI bots to support/automate service activities
• Strong interest in technical matters related to API service offerings

Client Management & Communication

• Skilled in customer management with ongoing client interactions, including handling tense or difficult situations
• Excellent communication skills and a strong sense of diplomacy
• Strong organizational skills and comfortable with frequent context switching across multiple products and clients

Regulatory Knowledge & Analytical Skills

• Strong interest in regulatory topics, with the ability to comprehend, organize, and synthesize regulatory information
• Enjoys reading regulatory texts and demonstrates intellectual curiosity to analyze documentation, reports, and related materials to deepen understanding

We are truly unique thanks to our Employeneurship model which is a true innovation for the High Technology consulting business. It is the business relationship of the 21th century for high skilled technical professionals.

It is built around 5 main pillars :

• You will have a permanent employment contract, offering you stability and security ;
• You will get to know your market value and have a share in the profit your work generates thanks to the individual profit sharing ;
• We will support you with a one-on-one coaching and trainings designed to help you develop your entrepreneurial skills ;
• The competence cells structure, provides you with a strong meaningful and relevant network ;
• The entrepreneurial lab : a playground for new ideas and a potential launching for start-ups

The 5 basic principles of employeneurship

A long-term working relationship

Enjoy the security of a long-term contract and a stable source of income while getting the opportunity to work at diverse projects.

Individual profit sharing

Full transparency. That's it. For each of your projects, you know your hourly rate, your costs, and your individual performance-based profit sharing, all in order to stimulate your inner entrepreneur.

Business cells

Our employeneurs are grouped in business cells based on their technical expertise. They are small, focused and function as high-grade knowledge networks. And as buzzing communities of close colleagues.

YOUniversity

Every employeneur drives their own career. Together, we make a plan for personal and professional growth. Receive personal coaching and an extensive training budget to keep developing yourself and deliver outperformance at our clients.

The Entrepreneurial Lab

Work on your technical dreams in our lab. Collaborate with others in multidisciplinary teams to unlock out-of-the-box thinking and innovative ideas as well as entrepreneurial skills.