AIFM - Client Service Manager

FundRock LIS S.A. is a successful third-party UCITS management company and AIFM headquartered in Luxembourg and with an office in Dublin, delivering fund solutions to renowned investment managers and fund initiators.

Founded in 2011, we focus on private equity, real estate, infrastructure and debt asset classes. Today we are the leading third-party AIFM in the private funds space.

In September 2022, our company was acquired by Apex Group. Apex Group Ltd., established in Bermuda in 2003, is a global financial services provider. With over 13,000 employees globally, Apex Group provides services into 50 jurisdictions delivering an expansive range of services to asset managers, financial institutions, private clients, and family offices. The Group has continually improved and evolved its capabilities to offer a single-source solution through establishing the broadest range of services in the industry; including fund raising solutions, fund administration, digital onboarding and bank accounts, depositary, custody, super ManCo, corporate services and a pioneering ESG and sustainability services. Apex Group's purpose is to be more than just a financial services provider and is committed to driving positive change to address three core areas; the environment and climate change, women's empowerment and economic independence, education and social mobility.

We are seeking a highly skilled Client Service Manager to join our Luxembourg team and support the department responsible for Client Service Management for our international client base.

Key Responsibilities

• Proactively manage a portfolio of clients, coordinating the daily activities of the funds under management.
• Serve as the primary point of contact for clients, addressing day-to-day queries and ensuring timely resolution.
• Organize and lead AIFM service review meetings to maintain strong client relationships.
• Establish and maintain excellent relationships with fund delegates, including portfolio managers, investment advisors, administrators, and depositaries, and participate in service quality calls.
• Ensure compliance with internal and external processes and regulatory requirements.
• Maintain the fund corporate calendar and monitor adherence to deadlines.
• Update internal databases with accurate client information by liaising with relevant internal teams.
• Ensure all funds have up-to-date policies and procedures reflecting regulatory developments and Board requirements.
• Prepare and coordinate the review of Operating Memorandums and other key documentation.
• Liaise with internal teams to ensure proper documentation and compliance, including AML forms, UBO forms, and fund-related reports.
• Review and manage investor subscription documents and side letters, ensuring proper filing and compliance.
• Coordinate Board meeting agendas and prepare relevant reports where acting as corporate secretary.
• Present AIFM reports during Board meetings and oversee financial and long-form reporting.
• Prepare reports for Senior Management Committees and Board of Directors.
• Develop presentation materials for client visits and meetings.
• Calculate and review client fees, issue invoices, and manage timely payments.
• Identify opportunities to strengthen client relationships and support ad hoc projects.

Skills and Qualifications

• Academic degree, preferably in Finance or Economics.
• Minimum of 5 years' experience in the fund industry.
• Strong knowledge of alternative investment funds and asset classes (e.g., real estate, private equity).
• Excellent commercial awareness, analytical ability, and communication skills.
• Proficiency in MS Office applications.
• Fluency in English, with outstanding written and verbal communication skills.

What We Offer

• A unique opportunity to join a growing global organization.
• A collaborative and supportive work environment.
• Comprehensive training and development opportunities.

If you are a dedicated professional seeking to advance your career in a dynamic and international setting, we invite you to apply.

Please note that a background check will be conducted as part of the hiring process once a job offer has been made. In accordance with the provisions of the Luxembourg law of 23 July 2016 amending the law of 29 March 2013, candidates may be required to provide an extract from their criminal record. This document, issued by the authorities, must not be older than three months. Such a document will be requested with the aim of carrying out a character check on candidates, bearing in mind the area of activity of our establishment and, more particularly, the tasks described in the job description.

As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. Benefits As a truly global business, we tailor benefits to each location to safeguard our people and respect local cultures and ways of working. Our people are our greatest asset, and we invest in talent development. Join our global network, and you will benefit from education support, sponsorship and in-house training programs.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.