Client Service Manager

FundRock is a Pan-European leading independent UCITS management company and AIFM (Alternative Investment Fund Manager). Our clients are established blue-chip companies and leaders in their domestic market.
We invest in our people, enabling you to develop your skills and build on your experience.
If you like the idea of working for an ambitious and growing company, as part of a multicultural team, we are the place for you.

Do you have experience as a Client Service Manager, and are you seeking a new job? Apex Group is looking for a Client Service Manager, and the role comes with an attractive salary and benefits package.  

As a Client Service Manager, you will develop a deep understanding of the clients' strategy, goals, and future demands, being responsible for maintaining existing client book and ensuring that the revenues of the client portfolio grow, both in volume and in profitability.

You will achieve this by ensuring a high standard of service delivery and identifying growth opportunities.

Client Service Management

• Building excellent long-term relationships with existing clients, maintaining regular exchange with them and advising them on how Apex can support their growth plans;

• Answering clients' questions in a solution-oriented manner;

• Collecting regular feedback from clients and share it with the internal teams as appropriate;

• Managing, monitoring and assuring client satisfaction;

• Collaborating with internal teams to address customers' needs;

Revenue Growth

• Identifying cross-selling opportunities with existing clients

• Ensuring Apex is and remains our clients' preferred partner;

Client profitability

• Assessing and assuring client profitability;

• Assisting in cash collections;

• Monitoring the scope of services; 

To apply for this Client Service Manager role, you will need a degree in the relevant field (financial services, business, economics, accounting). You will also require the following:  

• Bachelor's Degree in a relevant field (financial services, business, economics, accounting) or equivalent work experience.

• 3 to 5 years' experience in either fund, banking or corporate, ideally in the 3rd party ManCo industry in Luxembourg;

• Proven track record of meeting and exceeding targets;

• Background in customer service is a plus;

• Excellent communication and negotiation skills;

• Problem-solving attitude;

• Team player with a good sense of humor;

• English & French language skills, any other European language would be considered as an asset;

In accordance with the provisions of the Luxembourg law of 23 July 2016 amending the law of 29 March 2013, candidates may be required to provide an extract from their criminal record. This document, issued by the authorities, must not be older than three months. Such a document will be requested with the aim of carrying out a character check on candidates, bearing in mind the area of activity of our establishment and, more particularly, the tasks described in the job description.

As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. Benefits As a truly global business, we tailor benefits to each location to safeguard our people and respect local cultures and ways of working. Our people are our greatest asset, and we invest in talent development. Join our global network, and you will benefit from education support, sponsorship and in-house training programs.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.