Client Services SVP

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $2 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs. 

About the Team & Business Line: 

Fund Administration is Citco's core business, and our alternative asset and accounting service is one of the industry's most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. 

As a core member of our Fund Accounting team, you will be working with some of the industry's most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon. 

Your Role: 

• Formulate and implement key client service program. Oversee client service delivery and monitor service provision to agree standards for key clients.
• Liaise internally with key business areas to ensure awareness of all service offerings, and client engagements.
• Monitor service level,  profitability, resourcing and address negative trends or unprofitable relationships across the business line. 
• You will be actively identify new areas of growth and pursue opportunities.
• Participate in business development pitches and presentations to prospective and existing clients.
• Establish relationships with C-suite and other key contacts to understand their background & track record.  Identify and build personal relationships with key decision makers and influencers.  
• Visit clients on periodic basis to evaluate service quality and identify client priorities.
• Assist in the resolution of complex client issues.
• Work as escalation and Complaints Management within the team/ department.
• Manage, train, and assist assigned team members in the successful running of the team/ department.
• Participate in the review of department procedures and policies and supervision of team to ensure adherence to these procedures.
• Participate in client conference calls. Liaise with clients re reporting requirements and deadlines, ensuring delivery in an accurate and timely manner. 
• Establish Risk Management Framework and Quality Control Review. Continuous risk assessment of current and potential new funds under administration.
• Identify issues/concerns and recommend company wide solutions for any/all high risk projects.
• Manage operational Risk – Monthly reporting on status reports and key development issues.
• Manage project work – proactive approach to industry and regulatory changes and the development and promotion within Citco Fund Services.
• You will be participating in and leading projects that may be defined from time to time in connection with the continuing expansion and evolution of the business.

About You:

• Bachelor or master level degree or professional designation.
• 10+ years' experience in Financial Services, preferably with exposure to Product Control, Operations or Fund Accounting environments.
• 5-7 years' experience managing staff - Proven Manager.
• Strong problem solving aptitude.
• Strong risk knowledge.
• You have excellent communication skills, both written and verbal.  
• Leadership, Strong networking skills Drive for Results.

Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. 

 We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.