Emplois actuels liés à Service Desk Team Leader - Leudelange - Sopra Steria
-
Responsable Service Desk
il y a 2 semaines
Leudelange, Luxembourg Ausy Luxembourg PSF Temps pleinAusy Luxembourg est à la recherche de son/sa nouveau/elle responsable Service Desk! ROLE: - Gestion d'une équipe Service Desk (plusieurs techniciens). - Support et l'assistance technique des utilisateurs. - Tracer l'ensemble des appels utilisateurs, le suivi et la clôture de ces appels via des tickets complets. - Suivre des dossiers résiduels et des...
-
Service Desk Agent
il y a 1 semaine
Leudelange, Luxembourg Sopra Steria Temps pleinCompany Description A positive future for all - that’s what we at Sopra Steria work towards. With over 56.000 colleagues in 30 countries, we are Europe’s leading digital solutions provider. We believe it’s not only technology that powers transformation. It’s people who are at the core of change. That’s why it’s people that are at the heart of...
-
Stagiaire Agent Service Desk
il y a 5 jours
Leudelange, Luxembourg Foyer Temps pleinDescription Sur un marché de plus en plus concurrentiel, le Groupe Foyer reste fidèle à ses valeurs : Confiance, Excellence, Innovation, Intégrité, Indépendance. Dans le but de renforcer notre Département, nous recherchons un: **Stagiaire Agent Service Desk (M/F)** *** **_Pour une durée de 6 mois minimum ou_** une alternance conventionnée d’un...
-
Call Desk Operator
il y a 7 jours
Leudelange, Luxembourg CK - Charles Kieffer Group Temps pleinCK Group est une société luxembourgeoise fondée en 1946. Depuis sa création, CK est actif dans deux domaines d’activités qui ont façonné le succès de son fondateur : le monde bureautique professionnel et le sport. A travers notre marque CK | Office Technologies (150 collaborateurs) nous proposons la location et la vente de solutions digitales pour...
-
Call Desk Operator
il y a 5 jours
Leudelange, Luxembourg CK - Charles Kieffer Group Temps pleinCK Group est une société luxembourgeoise fondée en 1946. Depuis sa création, CK est actif dans deux domaines d’activités qui ont façonné le succès de son fondateur : le monde bureautique professionnel et le sport. A travers notre marque CK | Office Technologies (150 collaborateurs) nous proposons la location et la vente de solutions digitales pour...
-
Chapter Lead Service Owners
il y a 3 jours
Leudelange, Luxembourg Sopra Steria Temps plein**Company Description** Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 56.000 colleagues in 30 countries, we rank as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology...
-
Chapter Lead Service Owners
il y a 3 jours
Leudelange, Luxembourg Sopra Steria Temps pleinCompany Description Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 56.000 colleagues in 30 countries, we rank as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due...
-
Leudelange, Luxembourg Arhis HR Solutions Temps pleinEn tant qu’opérateur Call Desk, vous serez le premier point de contact entre notre entreprise et nos clients. Votre mission principale consistera à: - Réceptionner les appels entrants : Assurer une prise en charge rapide et professionnelle des demandes des clients. - Identifier les besoins des clients, fournir des réponses claires et orienter les...
-
Chapter Lead
il y a 1 semaine
Leudelange, Luxembourg Sopra Steria Temps pleinCompany Description Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 56.000 colleagues in 30 countries, we rank as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due...
-
Chapter Lead
il y a 1 jour
Leudelange, Luxembourg Afterpay Temps plein**Company Description**: Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 56.000 colleagues in 30 countries, we rank as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology...
Service Desk Team Leader
il y a 2 semaines
**Sopra Steria Group**, a major player in consulting, technology services and software publishing in Europe, assists its clients in the successful transformation of their business and information systems. By combining value and innovation in the solutions proposed, and delivering utmost quality and performance in the services provided, Sopra Steria Group positioned itself as a preferred partner for major companies and organizations; especially those looking for the best use of digital technology for their development and competitiveness.
**Your Mission**:
- Management of an ITIL-based Service Desk Team including ensuring resource allocation, attendance, effective achievement of KPI’s and planning activities
- Contribution to management meetings as required
- Act as a point of hierarchical escalation
- Provide input to the Incident Manager
- Balance workload across the team
- Manage complaints
- Ensuring that the incidents are accurately categorized, updated, assigned
- Logging all incidents and their resolution to see if there are recurring malfunctions
- Escalation of priority incidents as part of the incident management process
- Supervise the quality of the logged incidents (intern + customer)
- Ensure incident response time (SLA)
- Oversee maintenance and troubleshooting call-out requirements
- Assist with the development of new processes and enhancement of existing ones (Knowledgebase)
- Identify training requirements and deliver training as required
- Providing assistance for the agent on call
**Your Profile**:
- You hold at least a technical degree with more than 4 years of experience as an IT Technician
- You have already a successful experience in Team management
- You have a strong customer orientation
- You demonstrate leadership, you are reactive and organized.
- You are fluent in English (any other languages could be an asset)
- You are rigorous, autonomous and available.
- ITIL certification is a real plus.***
**We offer**:
Do you want to be part of a Great Place To Work certified company?
We offer the opportunity to work in a fast growing and dynamic team on challenging national and international projects in different industries. We also offer the opportunity to continuously deepen your knowledge and to further develop your personal competencies.
If you want to boost your career and join a growing European leading IT services company, do not hesitate to check this opportunity and send us your resume.