Technical Support Specialist for German Clients in Spain
il y a 5 jours
At Cross Border Talents, we are seeking a skilled Technical Support Specialist to join our team. This role offers an exciting opportunity to work with German-speaking clients in Spain.
About the RoleThis position involves resolving technical issues and providing exceptional customer support to clients via phone, email, and chat. The ideal candidate will possess strong analytical skills, be proficient in both German and English, and have experience in technical customer support or a related field.
Key Responsibilities- Customer Engagement: Deliver personalized support to clients, addressing technical inquiries with efficiency and expertise.
- Technical Solutions: Diagnose and resolve technical issues, offering tailored solutions to meet customer needs.
- Team Collaboration: Work closely with colleagues to ensure fast issue resolution and continuous improvement in the customer experience.
- Data Accuracy: Maintain up-to-date customer records and service logs for smooth service delivery.
- Proficiency in German (C2 level)
- Proficiency in English (B2 level)
- EU citizenship or a Spanish residency card
- At least one year of experience in Technical Customer Support or a related role.
- Strong analytical, leadership, and communication abilities.
- Competitive Salary: €45,000 - €55,000 per annum, depending on experience
- Language Bonus: Additional rewards for your language proficiency
- Meal Allowance: Daily support during your work hours
- Health & Life Insurance: Comprehensive benefits for your well-being
- Collaborative Team: Be part of a communicative and supportive work environment
- Relocation Assistance: Smooth transition support for your move
At Cross Border Talents, we offer a dynamic and innovative work environment where you can grow and develop your skills. Our team values creativity, problem-solving, and collaboration, and we strive to provide exceptional service to our clients.
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