Operations Specialist

Il y a 2 mois


Contern, Luxembourg Kuehne+Nagel Temps plein

We are looking for an engaged Operations Specialist who could join our Integrated Logistics team in Contern, Luxemburg.
** Your Role**: The Operations Specialist is a key team member in the Logistics Control Centre in Contern, Luxembourg. They ensure the daily execution of services, maintaining a high level of performance across areas such as Order Fulfilment, Transport Management, Freight Settlement, and Request/Deviation Management, in line with customer agreements. The role involves frequent interaction with internal and external stakeholders to ensure smooth service delivery.
** Your Responsibilities**:

- Serve as the main contact for services within scope.
- Coordinate transport services and handle special requests.
- Select transport modes and providers for on-time delivery.
- Manage manual order entries, cost allocations, and standard reports.
- Handle pick-up notifications and stakeholder requests.
- Monitor events and manage deviations, proposing corrective actions.
- Escalate operational issues to management when necessary.
- Respond to proof of delivery requests.
- Collaborate with teams and departments to ensure quality service.
- Support freight settlement and process implementation.
- Address system issues affecting service delivery.
- Provide input for quality reviews and participate in relevant meetings.
- Take ownership of tasks, meeting performance expectations.
- Contribute to continuous improvement within the team.
- Adhere to K+N guidelines, SOPs, and BPM structures.

**Your Skills and Experiences**:

- At least 1 year of experience in logistics or customer service, or equivalent education.
- Knowledge of at least one transport mode (Road, Sea, or Air).
- Strong customer service orientation and ability to execute new processes.
- Interest in working with transport management systems and statistical data.
- Proficient in MS Office.
- Ability to meet deadlines and handle time-critical tasks.
- Self-motivated and team-oriented.
- Adhere to KN Behaviours and company standards.
- Fluent in English and German (additional languages a plus).
- Strong focus on customer quality standards (QSHE, GXP).
- Understand and comply with confidentiality and company regulations (Code of Conduct).

**About Kuehne+Nagel***

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

Joana Dias


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