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Client Relations Manager

il y a 1 mois

Luxembourg Blue Lynx Temps plein

Category:
- Finance/Accounting- Region:
- Luxembourg- Salary:
- € 3750 - € 4590 Monthly- Languages:
- English (Fluent)
- Dutch (Fluent)- Hiring type:
- Company hire- Duration:
- Permanent- Start date:
- ASAP-
- 24-0257- Contact:
- Prolet Paunov
- +31 (0)70 311 7822-
**Description**:
Our client, a global asset management firm headquartered in Paris, is currently seeking a **Client Relationship Manager **for their Luxembourg office.

**Job Profile for Client Relationship Manager**
Responsibilities will include but not be limited to:

- Coordinate the onboarding process for new business relationships in collaboration with the Sales, Legal and Compliance Teams for setting up the contractual, legal, and operational framework
- Manage the KYC process in relation to the collection of the relevant documents and update of the CRM at the account/business contact level
- Implement a new standard and/or tailor-made reporting in collaboration with the fund producers
- Provide information on the full holdings/portfolios to clients upon request
- Maintain the customers’/prospects’ data in the CRM in close collaboration with Sales teams
- Manage all operational requests received in a team mailbox
- Manage and follow up on invitations to business in the CRM and provide the relevant data to Sales teams upon request
- Assist the Marketing and Business Support teams in the organisation and budget monitoring of sales events (material, goodies, invoices)
- Support for small-scale sales events for the delivery of documents and the logistics coordination
- Support the Sales and business partners’ needs with other tasks
- Take ownership of issues and ensure they are resolved in a timely manner
- Develop and maintain an understanding of the company’s platform products, procedures and systems, as well as an in-depth knowledge of the service offering
- Liaise and grow strong relationships with superior colleagues
- Be the first point of contact for the relevant market or region
- Share market knowledge experience and assist with referred issues
- Provide constructive feedback and ensure proper escalation to Management
- Must be fluent in Dutch and English, both written and spoken. Fluency in French and/or any other European languages will be considered an advantage
- University Degree - preferred in Business Administration, Finance, Economics, or other related studies
- 1-3 years experience in a European Client Services position or a similar role
- Experience in the financial services industry such as Fund Investment or Asset Management is preferred but not a must
- Experience in collaborating with international operations and customer-facing teams, exposure to other cultures/countries
- Strong operational background, ideally with knowledge of the French (Southern European as a plus) mutual fund industry, distribution platforms and transfer agency operations
- Strong customer service focus and proven analytical skills
- Proficient in major MS Office Applications
- Flexible to work in a multicultural, changing environment
- Team player, accurate, able to work with deadlines and has a make-it-happen attitude

**What Our Client Offers**
- Pension plan
- Medical contribution
- Hybrid Work: Enjoy the flexibility of working both in-office and remotely
- Multicultural Environment: Join a diverse team fostering collaboration and innovation
- Safety and Happiness: Prioritise your well-being in a supportive workplace culture

**Please note**:
Kind regards, The Blue Lynx Team