Client Services Manager
Il y a 7 mois
**What You Will Do**:
**What You Will Do**
- Understand clients’ technology, operational infrastructure, fund structure and business vision
- Identify, and communicate clients’ requests/needs to various business functions, operational and support teams to deliver on client expectations
- Centralize within JIRA client requests in relation to the platform enhancements, new features or additional needs, in collaboration with the CRM
- Compile periodic board reports, Key Performance Indicators and scorecards for clients, organizing operational due diligence reviews on a regular basis to address questions, comments, and open points
- Review risk logs and support, coordinate and communicate incident resolution as necessary
**What YOU will bring to the team**
- Minimum 5 years of relevant experience in the Asset Management industry, with a deep understanding of all aspects of the fund life cycle
- Demonstrated client experience management/service leadership experience coupled with excellent communication and interpersonal skills
- A team player who respects diversity, exercises good judgment and is committed to providing the highest level of customer service and client care
- Excellent solutions-based problem solving skills to support clients’ needs
- Organized and methodical in customer approach actions, with the ability to multitask effectively
- Bilingual in English and French is strongly preferred
**Why us?**:
**Who We Are**
Next Gate Tech provides a Saas platform to financial institutions which leverages the latest cloud technologies and machine learning algorithms to provide our clients with automated data management and smart analytics.
**What We Offer You**
- 26+2 vacation days, employer supported volunteering, and comprehensive health care coverage
- Professional and Personality Development to expand your skills, enhance your expertise, and maximize your potential at the cutting-edge of its industry
- A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
- A flexible, hybrid work model for all corporate roles
- Next Gate Tech is an equal opportunity employer _and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs.
**About us**:
Next Gate Tech leverages the latest cloud technology, to give our clients, all their data from multiple unharmonized/unstructured sources, as one consistent, consolidated, and independent source enabling them to streamline their day-to-day processes. Through our analytics tools we provide automated NAV Oversight, Risk Oversight, ESG oversightIn summary we help drive efficiency and reduce risk, by eliminating the need for multiple point solutions and legacy databases enabling firms to manage their governance and controls independently and consistently, while lowering their technology and manual spend.
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