Customer Car Agent

Il y a 5 mois


Luxembourg Losch Retail S.à r.l. Temps plein

**Vacancy Name**
- Customer Care Agent

**Vacancy No**
- VN808

**Work Location**
- Kockelscheuer

**Job Details**
- Um unser Team am Standort Kockelscheuer zu verstärken, suchen wir ab sofort einen:
**Customer Care Agent (w/m)**

**Ihre Aufgaben**:

- Ansprechpartner für Anfragen und Reklamationen von Endkunden
- Erfassung, Bearbeitung und Koordination der Kundenanfragen
- Auswerten der Anfragen und statistische Aufbereitung
- Ansprechpartner und Schnittstelle hinsichtlich Reklamationsmanagement für die Marken des Volkswagen Konzerns: Volkswagen - Audi - SEAT - Skoda - Porsche

**Ihr Profil**:

- Abgeschlossene Ausbildung im kaufmännischen oder administrativen Bereich
- Idealerweise erste Berufserfahrung in einer ähnlichen Funktion
- Ausgeprägte Leidenschaft für Automobile und das große Thema Mobilität heute und morgen
- Sehr hohe Kundenorientierung sowie kundenorientiertes Handeln
- Eigenständige, organisierte und zielorientierte Arbeitsweise
- Fundierte Anwenderkenntnisse der MS-Office Produktfamilie
- Bereitschaft zur ständigen Weiterbildung, auch im europäischen Ausland
- Sehr gute Kenntnisse der deutschen und französischen Sprache, gute Kenntnisse der englischen Sprache
- Luxemburgisch ist von Vorteil

**Das bieten wir**:

- Spannende Herausforderung im innovativen Umfeld
- individuelle Karriere
- und Entwicklungsmöglichkeiten
- ein flexibles Gleitzeitmodell
- Mobile Office Möglichkeit
- Sonderkonditionen auf das gesamte Produktportfolio der Losch Gruppe
- ... und vieles mehr

Wenn Sie die Mitarbeit in unserem Unternehmen reizt, freuen wir uns auf Ihre aussagekräftigen Bewerbungsunterlagen.
- Afin de renforcer notre équipe à Kockelscheuer, nous recherchons pour une entrée immédiate ou à convenir un/ une:
**Customer Care Agent (M/F)**

**Vos tâches**:

- Interlocuteur concernant les demandes et réclamations des clients
- Coordination et traitement des demandes clients
- Analyse des demandes et traitements statistiques
- Interlocuteur et interface concernant la gestion de réclamations pour les marques du groupe Volkswagen : Volkswagen - Audi - SEAT - Skoda - Porsche

**Votre profil**:

- Formation CATP/DAP dans le domaine commercial ou administratif
- Vous disposez idéalement d’une première expérience dans une fonction similaire
- Passionné par les voitures et l’évolution générale des moyens de transport actuels et futurs
- Avoir une forte orientation client
- Travailler en autonomie, de façon structurée et axée sur la résolution des problèmes
- Avoir une bonne maîtrise du pack MS-Office
- Volonté de participer à des formations continues, même dans d’autres pays de l’Union Européenne
- Maîtriser parfaitement l’allemand et le français ; disposer de bonnes connaissances en anglais
- La connaissance de la langue luxembourgeoise est un atout

**Nous offrons**:

- Des défis passionnants dans un environnement innovant
- Perspectives de carrière et de développement
- Un horaire flexible
- La possibilité de faire du télétravail
- Des conditions spéciales sur la gamme de produits du groupe Losch
- et bien plus encore

Nous vous remercions d’adresser votre lettre de motivation accompagnée de votre CV.**Required Languages**
- DE; FR; EN

**Work Experience in Years**

**Business**
- Losch Retail S.à r.l.


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