Customer Car Agent
Il y a 5 mois
**Vacancy Name**
- Customer Care Agent
**Vacancy No**
- VN808
**Work Location**
- Kockelscheuer
**Job Details**
- Um unser Team am Standort Kockelscheuer zu verstärken, suchen wir ab sofort einen:
**Customer Care Agent (w/m)**
**Ihre Aufgaben**:
- Ansprechpartner für Anfragen und Reklamationen von Endkunden
- Erfassung, Bearbeitung und Koordination der Kundenanfragen
- Auswerten der Anfragen und statistische Aufbereitung
- Ansprechpartner und Schnittstelle hinsichtlich Reklamationsmanagement für die Marken des Volkswagen Konzerns: Volkswagen - Audi - SEAT - Skoda - Porsche
**Ihr Profil**:
- Abgeschlossene Ausbildung im kaufmännischen oder administrativen Bereich
- Idealerweise erste Berufserfahrung in einer ähnlichen Funktion
- Ausgeprägte Leidenschaft für Automobile und das große Thema Mobilität heute und morgen
- Sehr hohe Kundenorientierung sowie kundenorientiertes Handeln
- Eigenständige, organisierte und zielorientierte Arbeitsweise
- Fundierte Anwenderkenntnisse der MS-Office Produktfamilie
- Bereitschaft zur ständigen Weiterbildung, auch im europäischen Ausland
- Sehr gute Kenntnisse der deutschen und französischen Sprache, gute Kenntnisse der englischen Sprache
- Luxemburgisch ist von Vorteil
**Das bieten wir**:
- Spannende Herausforderung im innovativen Umfeld
- individuelle Karriere
- und Entwicklungsmöglichkeiten
- ein flexibles Gleitzeitmodell
- Mobile Office Möglichkeit
- Sonderkonditionen auf das gesamte Produktportfolio der Losch Gruppe
- ... und vieles mehr
Wenn Sie die Mitarbeit in unserem Unternehmen reizt, freuen wir uns auf Ihre aussagekräftigen Bewerbungsunterlagen.
- Afin de renforcer notre équipe à Kockelscheuer, nous recherchons pour une entrée immédiate ou à convenir un/ une:
**Customer Care Agent (M/F)**
**Vos tâches**:
- Interlocuteur concernant les demandes et réclamations des clients
- Coordination et traitement des demandes clients
- Analyse des demandes et traitements statistiques
- Interlocuteur et interface concernant la gestion de réclamations pour les marques du groupe Volkswagen : Volkswagen - Audi - SEAT - Skoda - Porsche
**Votre profil**:
- Formation CATP/DAP dans le domaine commercial ou administratif
- Vous disposez idéalement d’une première expérience dans une fonction similaire
- Passionné par les voitures et l’évolution générale des moyens de transport actuels et futurs
- Avoir une forte orientation client
- Travailler en autonomie, de façon structurée et axée sur la résolution des problèmes
- Avoir une bonne maîtrise du pack MS-Office
- Volonté de participer à des formations continues, même dans d’autres pays de l’Union Européenne
- Maîtriser parfaitement l’allemand et le français ; disposer de bonnes connaissances en anglais
- La connaissance de la langue luxembourgeoise est un atout
**Nous offrons**:
- Des défis passionnants dans un environnement innovant
- Perspectives de carrière et de développement
- Un horaire flexible
- La possibilité de faire du télétravail
- Des conditions spéciales sur la gamme de produits du groupe Losch
- et bien plus encore
Nous vous remercions d’adresser votre lettre de motivation accompagnée de votre CV.**Required Languages**
- DE; FR; EN
**Work Experience in Years**
**Business**
- Losch Retail S.à r.l.
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