Cargo Customer Experience Agent

**About the role** With an extensive global network, highly-experienced staff and premium facilities, we offer a high-quality air freight service to our growing list of customers around the world. As the business expands, we are pleased to announce an incredibly exciting opportunity to join our **Cargo Operations Team** in **Luxembourg** as a **Senior...

Bachelor's degree - Relevant experience in Air Cargo, and Charter Flights Sales and Operations Key job responsibilities - Acquire, engage and accelerate high potential customers to Amazon AIR. - Maintain a high level of engagement from potential customers and proactively identify the challenges they are facing. Build relationships with key stakeholders...

TASK RESPONSIBILITIES: - Develop and measure standard metrics, incl. inputs and outputs of oprational business processes, identify opportunities of improvement, develop a plan for implementing improvements and monitoring new processes to ensure it works as intended. - Work with front-line staff, following up on implementing reviewed and/or new procedures...

TASK RESPONSIBILITIES: - Provide support to all customer issues regarding their cargo shipments (according to the given guidelines and processes) - Deliver customer service excellence by timely responses and follow up to all customer requests - Oversee best possible flight offers or reservations and exchange same with the customer to reach a maximum...

TASK RESPONSIBILITIES: - Coordinate the cargo build up/preparation and optimize the space utilization with the handling agent - Coordinate operations with other departments within LUXHUB - Supervise the cargo flow through LUXHUB - Instruct and share processes with the handling agents - Assist and escort customers when required - Keep all the parties...

TASK RESPONSIBILITIES: - Coordinate the cargo build up/preparation and optimize the space utilization with the handling agent - Coordinate operations with other departments within Luxembourg Hub - Supervise the cargo flow through Luxembourg Hub - Instruct and share processes with the handling agent - Assist and escort customers when required - Keep all the...

TASK RESPONSIBILITIES: - Provide support to all customer issues within their responsibility to maintain consistent Customer Service (according to the given guidelines and processes) - Deliver customer service excellence by timely responses and follow up to all customer requests - Oversee best possible flight offers or reservations and exchange same with the...

CLdN CARGO is one of Europe’s leading multimodal logistics providers. With local presence in various countries, we act as a logistics provider with European reach. We supply door-to-door transport solutions tailored to our customers’ needs. We are part of CLdN, a vertically integrated provider of ro-ro shipping, port and land logistics services. **Are...

Here at Batmaid our objective is to become the global leading provider of the “well-being at home” with high-quality cleaning services. And with 150 employees and more than 4.000 Trusted Professional Cleaning Agents with headquarters based in Switzerland and expanding across Europe, we are making that a reality. Batgroup was created in order to...

CLdN CARGO is one of Europe’s leading multimodal logistics providers. With local presence in various countries, we act as a logistics provider with European reach. We supply door-to-door transport solutions tailored to our customers’ needs. We are part of CLdN, a vertically integrated provider of ro-ro shipping, port and land logistics services. Are you...

**ABOUT UNILODE** **Position Overview**: The Customer Success Coordinator represents Unilode Aviation Solutions in Luxembourg and maintains good operational customer and stakeholder’s relationships in Luxembourg, Europe and where required globally. The main responsibilities include but are not limited to: ensuring efficient day to day air cargo, ground...

**Vacancy Name** - Customer Care Agent (m/w) **Vacancy No** - VN441 **Work Location** - Kockelscheuer **Job Details** - Um unser Team am Standort Kockelscheuer zu verstärken, suchen wir ab sofort einen: **Customer Care Agent (w/m)** **Ihre Aufgaben**: - Ansprechpartner für Anfragen und Reklamationen von Endkunden - Erfassung, Bearbeitung und...

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**Vacancy Name** - ZT AGENT CUSTOMER RELATION **Vacancy No** - VN437 **Work Location** - Kockelscheuer **Job Details** - Um unser Team der Zentralen Terminierung am Standort Kockelscheuer zu verstärken, suchen wir ab sofort eine/einen: **Agent Customer Service (m/w)** **Ihre Aufgaben** - Terminvergabe und Vorbereitung für die Werkstatt, vorranging per...

CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1929, CLdN ensures reliable, cost-effective transport that links the major economic areas of Europe. With 30 ships and more than 200 sailings a week, CLdN provides shortsea roll-on / roll-off (ro-ro) connections between the European continent, the United...

TASK RESPONSIBILITIES: - Coordinate the cargo build up/preparation and optimize the space utilization with the handling agent - Coordinate operations with other departments within Luxembourg Hub - Supervise the cargo flow through Luxembourg Hub - Instruct and share processes with the handling agent - Assist and escort customers when required - Keep all the...

**About Proximus Luxembourg** Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit. With PSF support status, the company has almost 750 employees. All these experts share a passion for digital...

**About Proximus Luxembourg** Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit. With PSF support status, the company has almost 750 employees. All these experts share a passion for digital...

TASK RESPONSIBILITIES: - Responsible for the replacements of cargo loading and interior components on the aircraft - Responsible to carry out repairs/ modifications on the cargo loading system components and interior components in the shop - Inspect work done by other team members - Release components to service. - Operate and maintain shop equipment/...