Customer Support Officer

il y a 3 jours


Contern, Luxembourg Siemens Temps plein

Customer Support Officer (H/F)
**Contern**, Luxembourg | Services | Job ID **:356197**

**_ Changement climatique, urbanisation croissante, digitalisationComment faire évoluer notre manière de vivre et de travailler ?_**

Passionné par l’innovation technologique et la création de lieux d’exception, entrez dans l’univers de Siemens Smart Infrastructure. Ensemble, digitalisons notre cadre de vie en concevant et équipant les infrastructures intelligentes d’aujourd’hui et de demain.

**#SMARTBUILDING**

**Votre terrain de jeu**

Véritable référent(e), vous êtes l’interlocuteur de premier niveau de nos clients et un facilitateur pour l’activité de l’équipe technique.

Vos attributions incluent mais ne se limitent pas à:

- Prise en charge des appels clients relatifs à des dépannages, demandes diverses liées aux projets et contrats de services ou demandes d’offres.
- Dispatching des techniciens pour répondre aux demandes de dépannage de nos clients et suivi des interventions.
- Gestion du planning de l’équipe technique en coordination avec les managers et chefs de projets.
- Gestion administrative de l’équipe technique : planning d’astreintes, demandes d’accès chantiers, suivi des sous-traitants, etc.
- Support aux techniciens et ingénieurs ainsi qu’à l’équipe vente.

**Les clés pour réussir**

Doté(e) d’une première expérience confirmée dans les technologies du bâtiment, vous détenez des connaissances en systèmes HVAC, détection incendie, systèmes de sécurité

Les logiciels MS Office et en particulier Outlook, Excel et Word sont vos amis du quotidien. La connaissance de SAP est fortement appréciée.

Plongé dans un environnement multiculturel, la maîtrise du français, de l’allemand et de l’anglais est indispensable dans le cadre de vos échanges quotidiens avec les collaborateurs du site et clients.

**Pourquoi construire avec nous ?**

Intégrer une équipe dynamique et soudée ainsi qu’un poste varié offrant de vrais défis organisationnels et humains

Un coaching direct ainsi qu’une formation continue assurée par le groupe SIEMENS tout au long de votre carrière.

Un contrat à durée indéterminée ainsi qu'un package salarial attractif assorti d’avantages extralégaux

SIEMENS vous propose l’opportunité de travailler sur de grands projets et d’évoluer au sein d’un environnement international, où la responsabilité sociale de l’entreprise est une priorité absolue.

**Organization**: Smart Infrastructure

**Company**: Siemens S.A./N.V. Luxemburg Branch

**Experience Level**: Experienced Professional

**Full / Part time**: Full-time


  • Junior Account Manager

    il y a 3 jours


    Contern, Luxembourg Paragon Customer Communications Luxembourg Temps plein

    **The Company** Paragon Customer Communications is a leading Customer Communications Agency that is committed to getting our clients’ customers to engage with their brands through timely and relevant integrated marketing communications as well as delivering business critical regulated communications. Planning, creating, and delivering both printed and...


  • Contern, Luxembourg Global Water Solutions Temps plein

    Global Water Solutions is looking for a **Customer Experience Representative** to join our committed workforce. GWS is one of the world’s largest pressure tank and water enhancement product manufacturers. Since its founding, GWS is focused on improving people’s lives by providing clean water worldwide and facilitating access to it. We are looking for a...


  • Contern, Luxembourg Global Water Solutions s.à r.l. Temps plein

    Global Water Solutions is looking for a Customer Experience Representative to join our committed workforce. GWS is one of the world's largest pressure tank and water enhancement product manufacturers. Since its founding, GWS is focused on improving people's lives by providing clean water worldwide and facilitating access to it. We are looking for a team...


  • Contern, Luxembourg Global Water Solutions Temps plein

    Global Water Solutions is looking for a **Customer Experience Representative** to join our committed workforce. GWS is one of the world’s largest pressure tank and water enhancement product manufacturers. Since its founding, GWS is focused on improving people’s lives by providing clean water worldwide and facilitating access to it. We are looking for a...


  • Contern, Luxembourg GH Interim Temps plein

    **Position**: **GH intérim Sàrl** is a company created and managed by two partners who are experienced in the field of human resources for many years now. The teams of **GH intérim** are made up of passionate people, speaking French, German, English, Dutch, Luxembourgish, etc. and with several years of experience in HR in Luxembourg. **GH Interim is...


  • Contern, Luxembourg Kuehne+Nagel Temps plein

    We are looking for a Customer Care employee to join our Sea Logistics team in Contern, Luxembourg. - ** Your Role **:The Sea Logistics Customer Care employee is the single point of contact for a defined group of customers in Sea Logistics. The Sea Logistics Customer Care employee supports customers by providing helpful information, answering questions, and...


  • Contern, Luxembourg Kuehne+Nagel Temps plein

    The Customs Clearance Operator is team member of our Customs department in Kuehne + Nagel Luxembourg. - ** Your Role **:Join our international team and be part of the team that serves our Forwarding Teams and ensure that all customs requirements for their orders are fulfilled correctly and on time. This includes the correct management of all customs...

  • Customisation Technician

    il y a 5 jours


    Contern, Luxembourg Fanuc Europe Corporation SA Temps plein

    **Customisation Technician**: FANUC is the world leading provider of factory automation. Our machine range includes a number of Robots, Cutting, Drilling, and Injection moulding machines, Laser, motors and control systems used in automation. FANUC Europe Corporation is the European Headquarter, located in Luxembourg. Our 300+ employees provide a full range...


  • Contern, Luxembourg GH intérim Temps plein

    **Customisation Technician CNC (M/F)**: **Position**: **GH intérim Sàrl** is a company created and managed by two partners who are experienced in the field of human resources for many years now. The teams of **GH intérim** are made up of passionate people, speaking French, German, English, Dutch, Luxembourgish, etc. and with several years of experience in...


  • Contern, Luxembourg Global Water Solutions Temps plein

    Global Water Solutions is looking for a Customer Sales Representative to join our committed workforce. GWS is one of the world’s largest pressure tank and water enhancement product manufacturers. Since its founding, GWS is focused on improving people’s lives by providing clean water worldwide and facilitating access to it. We are looking for a team...


  • Contern, Luxembourg Schenker Luxemburg GmbH Temps plein

    For immediate start, we are looking for an experienced and energetic support for our Airfreight department in Luxembourg. At DB Schenker, you are part of a global logistics network, which connects the world. A network that allows you to actively shape your career and encourages you to break new grounds. With more than 76,000 colleagues worldwide, we welcome...


  • Contern, Luxembourg Schenker Luxemburg GmbH Temps plein

    For immediate start, we are looking for an experienced and energetic support for our Airfreight department in Luxembourg. At DB Schenker, you are part of a global logistics network, which connects the world. A network that allows you to actively shape your career and encourages you to break new grounds. With more than 76,000 colleagues worldwide, we welcome...


  • Contern, Luxembourg DHL Temps plein

    **Key accountabilities**: - According to the available resources, daily monitors the team planning and defines the work priorities in order to achieve the set targets (working time schedule, holidays / sicknesses.). - Ensures the good onboarding, training, regular coaching / 1-2-1 and evaluation of the team according to the business guidance - Monitors the...

  • Customer Service Employee

    il y a 1 semaine


    Contern, Luxembourg Kuehne+Nagel Temps plein

    We are looking for a new Customer Service Employee to join our team in Luxembourg! - ** Your Role **:The Customer Service Employee is responsible for the correct accomplishment of customer relevant tasks to the maximum customer satisfaction. - ** Your Responsibilities**: - Handling of customer requests, complaint handling and reporting in case of deviations...

  • Customer Service Employee

    il y a 2 jours


    Contern, Luxembourg Kuehne+Nagel Temps plein

    We are looking for a new Customer Service Employee to join our team in Luxembourg! - ** Your Role **:The Customer Service Employee is responsible for the correct accomplishment of customer relevant tasks to the maximum customer satisfaction. - ** Your Responsibilities**: - Handling of customer requests, complaint handling and reporting in case of deviations...


  • Contern, Luxembourg Syniverse Temps plein

    Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...


  • Contern, Luxembourg Kuehne+Nagel Temps plein

    ** Your Role**: For us, cooperation within the team, with other colleagues and our customer is the first priority. We enjoy working, with colleagues in the warehouse and from other departments. We would like to have feedback from you in the form of appreciation as well as development opportunities, fairness and support. Be our role model and move us forward...


  • Contern, Luxembourg Worldline Temps plein

    We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of...


  • Contern, Luxembourg Kuehne+Nagel Temps plein

    We are looking for a new Customer Service Employee to join our team in Luxembourg! ** Your Role **:The Customer Service Employee is responsible for the correct accomplishment of customer relevant tasks to the maximum customer satisfaction. ** Your Responsibilities**: - Handling of customer requests, complaint handling and reporting in case of deviations...


  • Contern, Luxembourg mateco Temps plein

    munkakörben a Contern telephelyünkre **01-12-23**: **Manager Support Technique** **Missions**: - Contact téléphonique ou mail avec les clients pour collecter les demandes de dépannages ou entretiens ; - Diagnostic téléphonique auprès des clients pour identifier les pannes et donner du support technique ; - En accord avec le chef d’atelier et/ou...