Temp - Sr Customer Operations Specialist
il y a 2 semaines
Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.
Who We're Looking For
Some of What You'll Do- General Summary:
- Job Description
- Primary Duties and Responsibilities:
- 40% - Lead the implementation and maintenance processes for new and existing Customers Perform as the Lead for the Customer Support Analysts and Customer Support Administrators
- Coordinate and lead efforts between Customer ensure the timely production of customer invoices and reports..
- Function as a liaison and escalation point for all reporting/scheduling issues
- Keep abreast of all customer affecting issues
- Participate in the development and rollout of new initiatives and customers.
- Provide customer support services that enable new business growth initiatives. Support Manager by insuring adherence to departmental policies and procedures.
- Assist in managing day-to-day activities specific to the department objectives.
35% - Escalation point for analyzing and researching customer problems, questions and needs regarding outputs and data.
- Analyze product processes and recommend cost-effective improvements, which eliminate unnecessary work and automate manual procedures. Participate in the development and rollout of new initiatives and customers.
- Participate on Product/Project Team Meetings
25% - Maintain departmental desktop procedures for Global Provisioning.
- Provide user access administration for external customers requiring Crossroads Super User Ids and for enforcing SOX related processes and procedures
100% Total Time (Must Equal 100%)
- MNP, DATA NET, & TECHNOLOGY OPERATIONS
- 40 % Monitoring
- Continuous monitoring of production Application servers that includes system health, resource utilization, file transfer rate, database insert rate and logs
- Monitoring of connectivity to databases
- Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support.
- 24/7/365 operation and will require shift work
- Provide regular status reports
- Processing of incoming feeds/data
- Validate the reports generated by the system properly
- Trouble ticket management and resolution within company set guidelines
20 % Troubleshooting
- Monitor, execute and support production performance by performing benchmarking and research while initiating actions to improve results and/or problem correction.
- Error research based on the warnings, errors available in the production logs
- Prioritize the production issues by analyzing the logs, database entries and processes
- Provide the required data to the support team for further analysis
40 % Operations activities
- Validating the test files
- Create and follow up on trouble tickets with respective teams
- Update the tickets with relevant information
- Super User for enforcing SOX related processes and procedures
- Participate in requirements gathering and design reviews and provide input for downstream products.
- Participate on a rotation pager schedule that provides system support and critical production support on a 24 X 7 basis, 365 days/year
100 % Total Time (Must Equal 100%)- Functional Disciplines:
IOT:
Ability to implement Discount and AA14 based IOT and do QC before moving tariff into production environment. Analyze the stopped file and take appropriate action. Respond to customer queries with detail information and handling customer request through SR. Daily processing of TAP files stopped due to tariff deviation. Interact with Customer support team and provide technical expertise to resolve critical customer queries. Update AA14 document for all Syniverse RMS customer and provide technical help to the customer. Facilitate UAT during migration of new customer- IREG:
Knowledge about Software testing [Writing test cases, test execution, test report]. Awareness about the Mobile network communication, Architecture knowledge about GSMA, IREG standards. Ability to troubleshoot the network configuration issues and identify the problem. Thorough understanding on the tests required for Voice, GPRS, CAMEL prepaid & postpaid, 3G, 4G. Hands on experience in Ticketing Tool. Thorough knowledge of MSC configuration. Knowledge about Probes, remote testing tools
TADIG/CCA:
Understanding of Call records for all the service types (Voice, GPRS, CAMEL prepaid & postpaid, 3G, 4G).Understanding of IOT, AA.14.Hands on experience in TAP editor, TADIG standards. Hands on experience on any industry standard TAP testing tools. Knowledge on billi
-
Operations Specialist
il y a 4 semaines
Contern, Luxembourg Kuehne+Nagel Temps pleinThe Operations Specialist is a team member of 4PL Control Tower of Integrated Logistics in Contern, Luxembourg. ** Your Role**: The Integrated Logistics Operation Specialist ensures daily execution of the services in scope and commits to the first-class level of the respective services (e.g. Order Fulfilment, Transport Management, Freight Settlement,...
-
Operations Specialist
Il y a 2 mois
Contern, Luxembourg Kuehne+Nagel Temps pleinWe are looking for an engaged Operations Specialist who could join our Integrated Logistics team in Contern, Luxemburg. ** Your Role**: The Operations Specialist is a key team member in the Logistics Control Centre in Contern, Luxembourg. They ensure the daily execution of services, maintaining a high level of performance across areas such as Order...
-
Operations Specialist
il y a 2 jours
Contern, Luxembourg Kuehne+Nagel Temps pleinWe are hiring for an Operations Specialist, to join our 4PL Control Tower in Contern, Luxembourg! - ** Your Role **:As Operations Specialist, you will coordinate transport-related activities (e.g. Order Fulfilment, Transport Management, Freight Settlement, Request and Deviation Management, Visibility and Monitoring), in line with our 4PL customer...
-
Operations Specialist- Integrated Logistics
il y a 2 semaines
Contern, Luxembourg Kuehne+Nagel Temps pleinWe are hiring for an Operations Specialist, to join our 4PL Control Tower in Contern, Luxembourg! - ** Your Role **:As Operations Specialist, you will coordinate transport-related activities (e.g. Order Fulfilment, Transport Management, Freight Settlement, Request and Deviation Management, Visibility and Monitoring), in line with our 4PL customer...
-
Operations Specialist- Integrated Logistics
il y a 5 jours
Contern, Luxembourg Kuehne+Nagel Temps pleinWe are hiring for an Operations Specialist, to join our 4PL Control Tower in Contern, Luxembourg! - ** Your Role **:As Operations Specialist, you will coordinate transport-related activities (e.g. Order Fulfilment, Transport Management, Freight Settlement, Request and Deviation Management, Visibility and Monitoring), in line with our 4PL customer...
-
Global Sea Freight Operations Specialist
il y a 2 jours
Contern, Luxembourg Schenker Luxemburg GmbH Temps pleinAre you a motivated and experienced professional in the field of sea freight operations?Schenker Luxemburg GmbH is looking for an energetic support to join our team as a Global Sea Freight Operations Specialist. As part of our global logistics network, you will have the opportunity to actively shape your career and break new grounds.We offer a competitive...
-
Customs Clearance Operator
il y a 5 jours
Contern, Luxembourg Kuehne+Nagel Temps pleinThe Customs Clearance Operator is team member of our Customs department in Kuehne + Nagel Luxembourg. - ** Your Role **:Join our international team and be part of the team that serves our Forwarding Teams and ensure that all customs requirements for their orders are fulfilled correctly and on time. This includes the correct management of all customs...
-
Operations Manager
il y a 4 jours
Contern, Luxembourg Kuehne+Nagel Temps pleinIn this crucial leadership role, you will oversee the day-to-day 4PL operations for one of KN Integrated Logistics' key clients. - ** Your Role **:As an Operations Manager, you will be a member of the Integrated Logistics Business Unit and will report directly to the Head of Logistics Control Center. With the support of your subordinate Team Lead(s), you...
-
Team Leader Customer Service
il y a 2 semaines
Contern, Luxembourg Kuehne+Nagel Temps pleinWe are looking for a Team Leader Customer Service to join our Contract Logistics site in Luxembourg.- ** Your Responsibilities**: - Organize workload and monitoring of daily operations within the team; - Work closely and pro-actively with the customer to enlarge relationship / customer binding and prepare and lead monthly performance review meetings with...
-
Sea Logistics Customer Care Employee
il y a 2 semaines
Contern, Luxembourg Kuehne+Nagel Temps pleinWe are looking for a Customer Care employee to join our Sea Logistics team in Contern, Luxembourg. - ** Your Role **:The Sea Logistics Customer Care employee is the single point of contact for a defined group of customers in Sea Logistics. The Sea Logistics Customer Care employee supports customers by providing helpful information, answering questions, and...
-
Contract Logistics Operations Supervisor
il y a 2 jours
Contern, Luxembourg Kuehne+Nagel Temps plein** Your Role **:As a Contract Logistics Operations Supervisor, you will be responsible for the continuous improvement of warehouse operations by managing and developing warehouse staff, as well as monitoring and evaluating operations. - ** Your Responsibilities**: - Motivating, coaching and training your staff by monitoring the progress of current training...
-
Contract Logistics Operations Supervisor
il y a 2 jours
Contern, Luxembourg Kuehne+Nagel Temps plein** Your Role **:As a Contract Logistics Operations Supervisor, you will be responsible for the continuous improvement of warehouse operations by managing and developing warehouse staff, as well as monitoring and evaluating operations. - ** Your Responsibilities**: - Motivating, coaching and training your staff by monitoring the progress of current training...
-
Customer Service
Il y a 6 mois
Contern, Luxembourg Kuehne+Nagel Temps plein** Your Role**: As an employee in Customer Service, you are the direct contact for the customer and carrier and work closely with the responsible Warehouse Manager and colleagues in the warehouse. ** Your Responsibilities**: - Own the process of **order processing** and manage our master data within our Warehouse Management System, ensuring seamless...
-
Customer Service Employee
il y a 1 semaine
Contern, Luxembourg Kuehne+Nagel Temps pleinWe are looking for a new Customer Service Employee to join our team in Luxembourg! - ** Your Role **:The Customer Service Employee is responsible for the correct accomplishment of customer relevant tasks to the maximum customer satisfaction. - ** Your Responsibilities**: - Handling of customer requests, complaint handling and reporting in case of deviations...
-
Contract Logistics Operations Manager
il y a 2 jours
Contern, Luxembourg Kuehne+Nagel Temps pleinWe are looking for an Operations Manager to join our Contract Logistics site in Luxembourg - ** Your Responsibilities**: - You supervise the daily operations in the warehouse by providing guidance to the team and constantly follow-up on daily workload in collaboration with the warehouse and customer service teams; - Numbers are your playground: you monitor...
-
Airfreight Operations and Customer Service
Il y a 7 mois
Contern, Luxembourg Schenker Luxemburg GmbH Temps pleinFor immediate start, we are looking for an experienced and energetic support for our Airfreight department in Luxembourg. At DB Schenker, you are part of a global logistics network, which connects the world. A network that allows you to actively shape your career and encourages you to break new grounds. With more than 76,000 colleagues worldwide, we welcome...
-
Airfreight Operations and Customer Service
Il y a 7 mois
Contern, Luxembourg Schenker Luxemburg GmbH Temps pleinFor immediate start, we are looking for an experienced and energetic support for our Airfreight department in Luxembourg. At DB Schenker, you are part of a global logistics network, which connects the world. A network that allows you to actively shape your career and encourages you to break new grounds. With more than 76,000 colleagues worldwide, we welcome...
-
Customer Service Representative
Il y a 7 mois
Contern, Luxembourg Global Water Solutions Temps pleinGlobal Water Solutions is looking for a Customer Sales Representative to join our committed workforce. GWS is one of the world’s largest pressure tank and water enhancement product manufacturers. Since its founding, GWS is focused on improving people’s lives by providing clean water worldwide and facilitating access to it. We are looking for a team...
-
Customer Service Employee
il y a 6 heures
Contern, Luxembourg Kuehne+Nagel Temps pleinWe are looking for a Customer Service Employee to join our Road Logistics team in Contern, Luxembourg! - ** Your Role **:The Customer Service acts as a centralized interface/ helpdesk between our customers, the Road Logistics department, and the suppliers. - ** Your Responsibilities**: - Interlocutor for all customer requests; - Complaint handling and...
-
Team Leader Customer Service
Il y a 6 mois
Contern, Luxembourg Kuehne+Nagel Temps plein** Your Role**: For us, cooperation within the team, with other colleagues and our customer is the first priority. We enjoy working, with colleagues in the warehouse and from other departments. We would like to have feedback from you in the form of appreciation as well as development opportunities, fairness and support. Be our role model and move us forward...
