Application Support Officer

Il y a 2 mois

Luxembourg Cronos Europa Temps plein

We are currently looking for a “**Application Support Officer**” to strengthen the Cronos Europa team.

This job involves providing user support and guidance, including handling user requests, incidents, and bug reports, and ensuring smooth communication through various channels such as a functional mailbox, wiki, and social networks.

**Responsabilities**:

- User guidance and support regarding the use of the translation tool, including the GUI and the web service
- Assistance with monitoring and reacting to the functional mailbox
- Follow-up of incidents, user requests and bug reports
- Management and follow-up of user requests
- Coordination of wiki sites, collaborative sites or social networks
- Guidance regarding the use of the translation platform and its related suite of tools as a service and through the API
- Participation in user, service and project meetings
- Elaboration and implementation of relevant support processes
- Attending technical meetings with users

**Technical skills**:

- Good knowledge of web services
- Ability to respond to user queries efficiently and fast
- Very good communication skills with technical and non-technical audiences
- Analysis and problem solving skills
- Ability to participate in technical meetings and good communication skills
- Capability to write clear and structured technical documents
- Ability to participate in technical meetings and good communication skill
- Required technical skills include knowledge of web services, programming languages like Java or Python, or typescript and strong communication abilities with both technical and non-technical audiences.

**Profile**:

- Experience on a similar position
- Bachelor degree in IT
- English professional
- Good reasoning and communication

**Why Cronos Group?**

**We’ll propose you**:

- An attractive salary package
- A good work-life balance environment
- The assurance of working in cutting-edge technologies in an entrepreneurial spirit.
- The opportunity to develop your skills thanks to tailor-made training courses according to your needs
- A good job in a friendly place

If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos

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