Desktop Support Analyst

Trouvé dans: beBee jobs LU - il y a 2 semaines

EschsurAlzette, Esch-sur-Alzette, Luxembourg Activ Solutions Temps plein

Join our dynamic team as a Desktop Support Analyst for an exciting 6-month CDD opportunity within the banking sector.

As part of our international team, you'll be based in Luxembourg but actively engaged in a global environment, collaborating with offices worldwide.

Effective teamwork and communication skills are essential for success in this role.

Responsibilities:

  • Provide comprehensive desktop support in a Microsoft desktop/server environment.
  • Manage and troubleshoot desktop and server hardware, laptops, iOS phones, iPads, and printers.
  • Administer and connect Video Conferencing systems, including Cisco, Teams, Webex, etc.
  • Troubleshoot and maintain PC hardware, desktop applications, and Office 365.
  • Offer excellent client-facing support with a strong client and service orientation.
  • Provide printer support for both hardware and server-related issues.
  • Utilize expertise in Windows Server 2019 and 2022, Exchange, Office 365, Windows 10, MS Teams, Azure, and OneDrive.
  • Build and deploy desktops and laptops using WDS, MDT SCCM, or similar deployment tools.
  • Move computer equipment within the office and manage NTFS & Share permissions.
  • Address user needs for desktops, laptops, mobile devices, printers, both in the office and for home/remote office setups.
  • Create users and device profiles on Cisco CUCM for desktop phones.
  • Troubleshoot networking and connection issues.
  • Be available for weekend/out-of-hours working when necessary.
  • Install and support end-user devices through phone, remote, and in-person assistance.
  • Familiarity with scripting, automation, and PowerShell is a plus.

Desired Skills:

  • Video Conferencing Systems Administration (Cisco, Teams, Webex).
  • Proficient in PC hardware troubleshooting and maintenance.
  • Strong desktop application troubleshooting skills.
  • Excellent client-facing skills with a focus on client and service orientation.
  • Troubleshooting expertise in Office applications and O365.
  • Printer support for both hardware and server.
  • Exposure to Windows Server 2019 and 2022.
  • Knowledge of Exchange, Office 365, Windows 10, MS Teams, Azure, OneDrive.
  • Experience in building and deploying Desktops and Laptops using WDS, MDT SCCM, or similar.
  • Understanding of NTFS & Share permissions.
  • Support for user needs related to desktops, laptops, mobile devices, printers, etc.
  • Creation of users and device profiles on Cisco CUCM for desktop phones.
  • Troubleshooting networking and connection issues.
  • Willingness to work weekends or out-of-hours when necessary.
  • Installation and support of end-user devices over the phone, remotely, and in-person.
  • Any experience with scripting, automation, and PowerShell is a plus.

If you are ready to take on this challenging role in a dynamic and global environment, we invite you to apply

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