Client Advisor Au Contact Center

il y a 1 semaine

Luxembourg ING Temps plein

**Client Advisor au Contact Center (M/F)**

Le **Contact Center** est la **porte d’entrée de la banque **pour les clients et prospects souhaitant joindre la banque par** téléphone, mail **ou** courrier**. Il est l’**entité de support pour nos utilisateurs MyING et Mobile. **Le Contact Center est un** réel centre de connaissance **et il s’assure de la promotion de nos canaux directs.

**Description des missions**:
Le/la Client Advisor au **Contact Center** (M/F), aura pour principales missions:

- Assurer la prise en charge des questions de clients sur leurs opérations courantes (_comptes, cartes _) ou sur les produits de la banque (_épargne, crédits personnels/logements _) ;
- Contribuer au suivi administratif des dossiers clients ;
- Détecter les besoins des clients et les rediriger vers nos équipes commerciales ;
- Apporter un support à l’équipe pour les tâches quotidiennes ;
- Tenir compte de la législation et de la réglementation en vigueur ;
- Contribuer à l’amélioration des processus de la banque.

**Profil**:
**Formation et expérience**:

- Formation (mini BAC+3) à orientation commerciale, économique ou, financière ;
- Expérience bancaire de minimum 3 ans.

**Compétences**:

- Maîtrise orale et écrite du français et de l’anglais ; la connaissance du luxembourgeois et/ou de l’allemand est considérée comme un atout.
- Communication aisée, capacité rédactionnelle et orthographe irréprochable ;
- Rigueur, autonomie, flexibilité et proactivité ;
- Capacité d’analyse, d’organisation et de synthèse ;
- Très bonne connaissance des outils Microsoft Office (Word, Excel, Access, Power point ) ;
- Esprit d’équipe, empathie et bonnes capacités relationnelles vis-à-vis du client.

**Ce que nous vous offrons**

Une diversité d’expériences:

- Des tâches stimulantes et variées dans différents domaines d’expertises
- Travailler au contact des clients et leur apporter concrètement une valeur ajoutée dans l’élaboration des meilleures solutions
- Travailler avec tous les métiers de la banque et ainsi développer votre connaissance du domaine bancaire dans sa globalité

La création du Contact Center s’inscrit dans le cadre de la mission d’ING Luxembourg « devenir la banque la plus recommandée » et implicitement dans notre démarche d’amélioration continue de l’expérience client.

**Votre environnement de travail**

With over 1000 employees in the Grand Duchy and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our personal and business customers a wide range of solutions through the channel of their choice.

ING is a global bank with a strong European base. 53,000 employees serve around 38.4 million customers, corporate clients and financial institutions in over 40 countries. Operating in the Grand Duchy of Luxembourg since 1960 as a universal and accessible bank, our products include savings, payments, investments, loans and mortgages for retail and private banking customers, whom we sever serve online and through our network of branches. For our Wholesale Banking clients, we provide lending, sustainable finance, payment & cash management and fund services.

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