Service Desk Agent
il y a 3 jours
CTG is an international IT solutions and services company, back over 50 years of experience.
CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg.
We provide to the European Institutions all kind of IT services, such as IT Service Management (ITSM) like Service Desk and Helpdesk or infrastructure services, but also Application Solutions (Analysis, Development, Maintenance & Project Management) and Test Management. No fewer than 27 nationalities share their expertise and learn from each other.
Our goal? Keep on growing, in a serene and pragmatic way, preserving our philosophy of proximity and cooperation. Certified “Best Workplace in 2021”, we advocate multiculturalism, regular monitoring and open communication.
Our projects with European Institutions are unique. You are an IT professional looking for a challenging position in an international and multi-cultural environment ? Join CTG As your career evolves, you will receive steady support from a well-established and growing company, that is seeking your talent
CTG IT Solutions is currently growing and we are looking for Service Desk Agents (Junior and Intermediate) to strengthen our teams in Luxembourg.
Your mission
You will log, categorise, prioritise, diagnose, resolve, close and escalate incidents
You will have incident ownership and communication throughout the lifecycle of the incident
You will handle in policy and out of policy service requests
You will intervene onsite at the user location or temporary location
You will execute IMACD tasks
You will raise requests for authorisation of service requests
**Profile**:
You are able to speak and write fluently at least English and French, to communicate easily with all the users
You are experienced and have already worked in a similar position for at least 1 to 2 years
You are familiar with ticketing tools and CMDB tools
You have experience with MS Office Suite and Microsoft OS (Windows 7 and 10)
You have knowledge of Mobile devices and mobile phone services
You have an understanding of networking and networking protocols
You are experienced in troubleshooting PCs/Laptops/Tablets, VPN, etc.
You have good problem solving skills and you are flexible and stress resilient
You are a team player who likes to work in an international environment
You like to pay attention to details and you are customer focused
**Offer**:
An individual career development plan and a dedicated training program
A competitive salary package with or without a company car
5 additional vacation days
Extra-legal benefits (daily allowances, PC plan,...)
**Regular events with the CTG team**: Learning lunch, Staff meeting, Xmas, sports events
Please note that a criminal record will be asked for this position.
-
Support & Service Desk Agent L1-l2
il y a 1 semaine
Luxembourg LHH Temps pleinUn de nos très bons clients recherche **un(e) Support & Service Desk Agent L1-L2** pour intégrer leur équipe "Support / service Desk". Cette opportunité est à pourvoir **dès que possible**, avec une **possibilité d'embauche en CDI** à terme. LHH, au travers d’une marque unique, offre des solutions complètes de Gestion des Talents. Nous sommes...
-
Service Desk Agent L1 Fr/uk
il y a 1 semaine
Luxembourg BlackRidge Group Temps plein**Job Information**: Work Experience - 5+ years Salary - . Industry - IT Services City - Luxembourg Country - Luxembourg Province - Luxembourg (fr) Postal Code - L-1116 **SERVICE DESK AGENT L1 FR/UK** **Your Mission**: **Your responsibilities**: - As a **Service Desk** **team member you will be: - Maintaining an Asset Database and track changes; -...
-
Agent Service Desk
il y a 1 semaine
Luxembourg ARHS Cube Temps plein**Description du poste** ARHS Cube est à la recherche d'un **Agent Service Desk**(_h/f_)**pour fournir une assistance technique rapide et efficace sur les systèmes informatiques. Vous répondrez aux questions d'ordre de problèmes techniques et offrirez des conseils pour les résoudre. **Vos responsabilités**: - Effectuer le dépannage à distance ou...
-
Call Desk Agent
il y a 4 heures
Luxembourg CTG Luxembourg PSF Temps pleinWould you like to evolve in a structure where professional self-fulfillment and career development are key words ? CTG was founded in 1966 in Buffalo, USA. CTG is an international IT solutions & services company, back over 50 years of experience. CTG is the most reliable IT service provider, built on 50 years of meeting our commitments to make technology...
-
Call Desk Agent
il y a 3 jours
Luxembourg CTG Luxembourg PSF Temps pleinWould you like to evolve in a structure where professional self-fulfillment and career development are key words ? CTG was founded in 1966 in Buffalo, USA. CTG is an international IT solutions & services company, back over 50 years of experience. CTG is the most reliable IT service provider, built on 50 years of meeting our commitments to make technology...
-
Service Desk Officer
il y a 1 semaine
Luxembourg Cebi Group Temps plein**Your Mission**: The Service Desk Officer will play a crucial role in supporting our global workforce by providing high-quality Level 1 and Level 2 IT support. The Service Desk Officer will be responsible for ensuring seamless IT operations, managing Service Desk tools and providing first-class support to end-users in Cebi's subsidiaries. **Your...
-
IT Service Desk
il y a 2 jours
Luxembourg, Luxembourg Luxair Temps pleinPour notre département IT Service Desk au sein de General Services, nous recherchons un(e):IT Service Desk (m/f/x)Missions :Provide company single point of contact (SPOC) for all IT related requests, such as, but not limited to, incidents, problems, support or service requestsRecord all requests and tickets in the company ITSM system, received via phone,...
-
Help Desk Agent
il y a 2 semaines
Luxembourg Business Training Luxembourg SA Temps plein30 years of experience in high-end training **Business Training’s experience is built on solid ground**: we have been providing cutting-edge ICT training sessions for about 20 years. Originally, Business Training specialized in IT technical and end-user trainings (Windows, MS Office, etc.). A few years ago, our company widened the range of its training...
-
Assistant Customer Care Desk
il y a 5 jours
Luxembourg OTIS Temps plein**Customer Care Desk Agent (h/f/x) - Luxembourg** **Otis renforce son département en charge de la relation et satisfaction clients.** Dans ce département, une équipe d’ambassadeurs d'Otis enthousiastes, proactifs et orientés vers le client, dirigée par un(e) chef d'équipe, s'efforcera de fournir des solutions et un service de qualité...
-
Team Leader Service Desk
il y a 1 semaine
Luxembourg Rcube Professional Services S.A Temps pleinNous recherchons un(e) **Team Leader Service Desk** expérimenté(e) pour superviser et piloter une équipe de consultants dédiée au support IT. Votre rôle consistera à garantir l'efficacité et la performance du Service Desk, tout en veillant à ce que les objectifs de qualité et de délais soient atteints. En tant que point de contact principal pour...
