Service Desk Agent
il y a 2 jours
CTG is an international IT solutions and services company, back over 50 years of experience.
CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg.
We provide to the European Institutions all kind of IT services, such as IT Service Management (ITSM) like Service Desk and Helpdesk or infrastructure services, but also Application Solutions (Analysis, Development, Maintenance & Project Management) and Test Management. No fewer than 27 nationalities share their expertise and learn from each other.
Our goal? Keep on growing, in a serene and pragmatic way, preserving our philosophy of proximity and cooperation. Certified “Best Workplace in 2021”, we advocate multiculturalism, regular monitoring and open communication.
Our projects with European Institutions are unique. You are an IT professional looking for a challenging position in an international and multi-cultural environment ? Join CTG As your career evolves, you will receive steady support from a well-established and growing company, that is seeking your talent
CTG IT Solutions is currently growing and we are looking for Service Desk Agents (Junior and Intermediate) to strengthen our teams in Luxembourg.
Your mission
You will log, categorise, prioritise, diagnose, resolve, close and escalate incidents
You will have incident ownership and communication throughout the lifecycle of the incident
You will handle in policy and out of policy service requests
You will intervene onsite at the user location or temporary location
You will execute IMACD tasks
You will raise requests for authorisation of service requests
**Profile**:
You are able to speak and write fluently at least English and French, to communicate easily with all the users
You are experienced and have already worked in a similar position for at least 2 years
You are familiar with ticketing tools and CMDB tools
You have experience with MS Office Suite and Microsoft OS (Windows 7 and 10)
You have knowledge of Mobile devices and mobile phone services
You have an understanding of networking and networking protocols
You are experienced in troubleshooting PCs/Laptops/Tablets, VPN, etc.
You have good problem solving skills and you are flexible and stress resilient
You are a team player who likes to work in an international environment
You like to pay attention to details and you are customer focused
**Offer**:
An individual career development plan and a dedicated training program
A competitive salary package
5 additional vacation days
Extra-legal benefits (daily allowances, PC plan,...)
**Regular events with the CTG team**: Learning lunch, Staff meeting, Xmas, sports events
Please note that a criminal record will be asked for this position.
-
Service Desk Agent
il y a 1 semaine
Luxembourg CTG IT Solutions Temps pleinCTG is an international IT solutions and services company, back over 50 years of experience. CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg. We provide to the European Institutions all kind of IT services,...
-
Service Desk Agent
il y a 2 semaines
- Rue du Chateau d'Eau, Leudelange, Luxembourg SopraSteriaSandbox Temps pleinCompany Description A positive future for all – that's what we at Sopra Steria work towards. With over colleagues in 30 countries, we are Europe's leading digital solutions provider. We believe it's not only technology that powers transformation. It's people who are at the core of change. That's why it's people that are at the heart of everything we do,...
-
Gestionnaire D’équipe Service Desk
il y a 6 heures
Luxembourg GovJobs Temps plein**Statut** : Fonctionnaire **Qui recrute ?**: L'Administration parlementaire accompagne l'action de la Chambre des Députés dans ses fonctions législatives et politiques. Ainsi, les 60 députés peuvent, au quotidien, compter sur le soutien de plus de 160 fonctionnaires et salariés. Si vous souhaitez mettre votre talent, votre engagement et votre...
-
Service Desk Operator
il y a 2 jours
Luxembourg Sogeti, part of Capgemini Temps pleinSOGETI is looking for a **Service Desk Operator** to join our company. You will be part of a team which interact with other team-members from SOGETI, in a **multicultural** **environment**. You will also have the unique opportunity to gain experience by sharing technical knowledge with your futures colleagues. **Your challenge**: - Recording incidents and...
-
Service Desk Operator
il y a 2 semaines
Luxembourg CTG IT Solutions Temps pleinCTG is an international IT solutions and services company, back over 50 years of experience. CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg. We provide to the European Institutions all kind of IT services,...
-
Service Desk Analyst
il y a 6 jours
Luxembourg Ogier Temps plein**Service Desk Analyst (M/F)**: Contribute to the smooth running of the IT Service Desk Support team by providing IT service support across all jurisdictions, adhering to IT procedures and standards. **Key Responsibilities** - Provide Hardware and Software support both locally and remotely for all Ogier Jurisdictions and Escalating appropriately. - Provide...
-
Service Desk Operator
il y a 2 semaines
Luxembourg CTG Temps plein**CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Senior Service Desk Operator, to join the Service Desk multicultural team, and to be responsible for providing first level IT support to all its users. **Your missions** - You record incidents in the **Service Management Tool**, and make an initial...
-
Call Desk Agent
il y a 1 semaine
Luxembourg CTG Luxembourg PSF Temps pleinWould you like to evolve in a structure where professional self-fulfillment and career development are key words ? CTG was founded in 1966 in Buffalo, USA. CTG is an international IT solutions & services company, back over 50 years of experience. CTG is the most reliable IT service provider, built on 50 years of meeting our commitments to make technology...
-
Service Desk Operator
il y a 2 jours
Luxembourg Sogeti Temps pleinSOGETI is looking for a **Service Desk Operator** to join our company. You will be part of a team which interact with other team-members from SOGETI, in a **multicultural** **environment**. You will also have the unique opportunity to gain experience by sharing technical knowledge with your futures colleagues. **Your challenge**: - Recording incidents and...
-
Assistant Customer Care Desk
il y a 2 semaines
Luxembourg OTIS Temps plein**Customer Care Desk Agent (h/f/x) - Luxembourg** **Otis renforce son département en charge de la relation et satisfaction clients.** Dans ce département, une équipe d’ambassadeurs d'Otis enthousiastes, proactifs et orientés vers le client, dirigée par un(e) chef d'équipe, s'efforcera de fournir des solutions et un service de qualité...
