Business Analyst Servicenow

il y a 2 semaines

Luxembourg Lux-Advisory Temps plein

**Mission**

The business analyst:

- Provides the translation of business requirements into ServiceNow technical specifications
- Proposes and designs solutions in line with technical architecture which fits business requirements and support change

The scope of services will be:

- Examine and interpret business requirements
- Challenge existing implemented processes, adapt when necessary
- Analyse and prepare use cases
- Align solution with technical architecture
- Write technical specifications for implementation in ServiceNow
- Write tests plans

**Skills**

**Technical skills**

**Mandatory**:

- Masters degree in electronic, telecom, information technology, computer science or related topic
- 3 to 5 years of professional experience
- Good knowledge of ServiceNow (ideal) or of another ITSM tool like BMC, Assyst or any other tool to manage ITIL support services (Incident management, etc.)
- Knowledge of ITIL, a certification is a plus
- Good knowledge of French (C1) & English (C1)

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