Business Development Manager

**MISSIONS OF THE ROLE**
- **Sales development**(Percentage of activity to be defined ad-hoc)
- Directly contribute to profitable revenue growth**: prospect new accounts and close deals**
- Help penetrate the Luxembourgish market with LuxTrust’s solutions portfolio
- Meet or exceed sales goals
- Provide customers and prospects with accurate proposals and quotations
- Actively contribute to RFP process when assigned and accordingly with internal processes
- Review own sales performance, aiming at meeting or exceeding company’s targets
- **Account management**(Percentage of activity to be defined ad-hoc)
- Build, maintain, and be accountable for** strong and long-lasting relationship with existing clients**
- Serve as the lead point of contact for all customer account management matters and act as client’s first level escalation level (after Customer Care involvement)
- Ensure a high level of customer satisfaction
- Make sure clients are aware of roadmap evolutions in order to ensure client retention and stimulate upsells (roadmap communication to clients is submitted to management approval beforehand)
- Make sure the clients implement our solutions and products accordingly with our validated models
- Elaborate a yearly upsell action plan on your territory (stakeholders, decision makers, solution project status, level of interest,) and identify upsell opportunities
- Take care of contract renewal and ensure that LuxTrust meets its contractual obligations, including towards RAs and Application Providers
- Collect customer’s feedback and satisfaction level in order to ensure that this is known and followed up within LuxTrust

**ACTIVITIES**
- **Develop consultative selling approach**:

- Gain, document and internally share clear understanding of prospect’s / client’s business context, objectives, requirements, expectations and constraints
- Develop and maintain a well-coordinated relationships with key customer’s decision makers and influencers
- Manage sales and win plans
- Ensure proper account follow-up
- Identify, document and escalate roadblocks, if any
- Own problem management (for own accounts), if and when applicable
- Negotiate customer conflict resolution, if applicable
- Advise customers on forthcoming product developments
- Maximize Total Customer’s Experience (TCE)
- **Help build operational excellence**:

- Actively maintain the sales pipeline
- Provide accurate and regular reporting
- Follow Marketing leads accordingly with the lead management process
- Supports the sales forecast process with a focus on accuracy and predictability
- Follow the CRM process for the invoicing and billing process
- Help improve LuxTrust processes wherever possible
- Maintain accurate view on opportunity lead to cash progress status
- Manage customer contracts and maintain related library
- Help maximize collaboration between Commercial and other departments
- Help LuxTrust leverage the dematerialization advantage for its own benefits
- Help maximize the results of marketing initiatives
- Maximize re-use (e.g. write for maximum re-use)
- Challenge management, if and when appropriate
- **Help develop LuxTrust solution portfolio (i.e. help LuxTrust develop for sustainable growth)**:

- Write problem statements, suggest solution leading to new value propositions
- Help transform LuxTrust into a well-recognized e-identity and trust services provider
- Help align LuxTrust’s services and solutions portfolio with market needs and trends
- Provide competitive intelligence
- Leverage customer’s feedback and propose ideas for innovative solution development
- **Other duties**as assigned

**REQUIRED SKILLS**
- **Qualifications / diploma(s)**:Bachelor’s or Master’s degree or related experience
- **Years of experience in the area**:At least 5 years of experience in IT business and salesmanship
- **Languages**:French and English fluent. Any other language is an asset
- **Specific skills**:

- Results driven
- Customer minded
- Opinion leader
- Innovative / creative
- Team player
- Experience in IT business and salesmanship
- Problem solving minded
- Works in autonomy and demonstrates constant initiative and proactivity
- Addresses challenges with a positive and constructive mindset
- **Core competencies at LuxTrust**:

- Analytical mindset & decision making
- Organizational fluency
- Personal effectiveness
- Results driven
- Client service mindset
- Leadership
- Strategic vision

**WHAT WE OFFER**
- A **permanent**contract based in Capellen - Luxembourg.
- A **competitive**salary, in accordance with your education and experience.
- **Attractive**benefits and advantages including an employee benefit plan, a gym, meal vouchers and additional holidays.
- A **healthy**work-life balance including flex work arrangements.
- **Parking**spaces for all employees.
- An open and **transparent career path.**:

- **Development**and **growth**opportunities in a state-of-the art digital company.
- Please note that in order to comply with our regu