Customer Support Specialist

il y a 1 semaine

Luxembourg Salonkee SA Temps plein

**Join Salonkee and revolutionise the beauty and wellbeing industry**

Are you passionate about transforming the beauty and wellbeing industry through digital innovation? Look no further than Salonkee As a leading European software company, we provide cutting-edge digital solutions to hair and beauty businesses, revolutionising the way they operate.

At Salonkee, we are on a mission to digitalize the beauty and wellbeing industry, offering a comprehensive suite of high-end software tools. From intuitive calendars and client databases to seamless online bookings and point-of-sale systems, we empower salons to streamline their operations and provide an exceptional customer experience.

Join our talented team as a_ Customer Support Specialist_ in our_ Customer Success department_ and contribute to shaping the future of this dynamic industry. As part of Salonkee, you will have the opportunity to work on innovative projects, collaborate with like-minded professionals, and make a lasting impact.

We value creativity, innovation, and a collaborative spirit. We foster a supportive and inclusive work environment where your ideas are valued and encouraged. Your contributions will be crucial in driving our continued growth and success.

**What will you be doing**:

- Prioritise, troubleshoot and resolve technical issues
- Provide support to all users of the platform
- Investigate any occurring customer problems
- Report issues and requests to the relevant parties internally
- Respond in a professional and timely manner to clients
- Optimise client projects and provide solutions for platform issues
- Demonstrate team spirit and work towards the benefit of the team as well as the company

**What we are looking for in you**:

- min. 2+ years of experience in a customer-facing role
- Analytical mindset, verbal/written communication skills and the ability to turn data into actionable insights to drive customer adoption and make the necessary recommendations to the clients
- Strong in relationship-building
- Being naturally patient and capable of guiding clients through the software
- Can think critically and analytically about the software and can propose solutions and identify problem areas
- Ideally, previous knowledge of Live Chat platforms
- Languages: Dutch/Flemish (native level) and English. French is considered an advantage.

**What we offer**:

- The opportunity to make a meaningful impact on the company's success
- A permanent contract, providing stability and long-term growth potential
- Flat hierarchies that promote open communication and encourage putting your ideas forward
- An international team with colleagues from diverse backgrounds and countries, fostering a multicultural work environment
- Regular company events to foster team bonding and create opportunities for networking and collaboration
- Enjoy perks such as free coffee and lunch vouchers
- Experience an amazing company culture that values teamwork, creativity, and a positive work atmosphere
- Expect plenty of fun and exciting moments as we work together towards our shared goals

Join us at Salonkee and become part of a dynamic team where your contributions are valued, and you can thrive both professionally and personally.

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