Customer Support Agent
il y a 1 semaine
**About Proximus Luxembourg**
Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.
With PSF support status, the company has almost 750 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.
Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.
Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels: PROX), provider of digital services and communication solutions operating in the Belgian and international markets.
**Telindus Luxembourg - Share more than technologies**
Telindus is a brand of Proximus Luxembourg.
Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT Infrastructure, Multi-Cloud, Digital Finance Solutions, Cybersecurity, Business Applications, Managed Services and Training.
**Job Content**:
- You are the Single Point of Contact for our customers users
- You enjoy troubleshooting, by ensuring 1st call resolution
- You ensure that SLA targets are achieved, and help in improving the overall levels of service and performance
- You manage the tickets life cycle, by monitoring progress of incident resolution, closing incidents, and keeping users informed to ensure they are satisfied
- You manage technical escalations to internal technical teams
- You participate in feeding our knowledge base based on your own experience and lessons learned
- You participate in projects related to the service
**Profile**:
**Your knowledge**:
- A broad technical knowledge of Digital Workplace Management,
- Good working knowledge of Microsoft Windows operating system
- Good understanding of IT infrastructure
- You are familiar with ITSM tools, such as for example, ServiceNow
- ITIL has no secret for you
- You are fluent in English and French
**Your key Soft Skills**:
- Customer centric - service oriented mindset
- Ability to work on own initiative, address and resolve problems
- Ability to diagnose faults in the hardware/software/operating systems used by the customer
- Excellent interpersonal skills, analytical mind, rigor, autonomy and proactivity
- Excellent organisational skills, able to take a methodical approach
- Good team player
**Our Offer**:
A professional and stimulating working environment in IT & telecom sector. Various career opportunities within the Proximus Group on a national and international level, high-quality training and a rich and acknowledged expertise. We also offer you an attractive remuneration with many fringe benefits.
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