Senior Customer Support Agent ENG
il y a 2 semaines
We are recruiting, on behalf of an international digital services company based in Leudelange, a Customer Support Agent to reinforce a customer support team for a 6-month assignment.
Your missions:
Manage customer requests via email, phone and live chat, ensuring a high level of service quality
Handle complex and escalated cases, acting as a support point for less experienced team members
Provide clear explanations of technical topics (domains, DNS, hosting, email services) to non-technical users
Collaborate closely with internal teams (technical, product, sales) to resolve cross-functional issues
Contribute to the improvement of support processes and service standards
Create and maintain knowledge base articles and FAQs
Collect customer feedback and contribute to service optimisation
Support the onboarding and training of new team members
Your profile:
Minimum 3 years of experience in customer support or technical support, ideally in IT, hosting, domains or digital services
Fluent French and English (written and spoken) – both are mandatory
German, Luxembourgish and/or Spanish are a real plus
Strong ability to manage complex customer situations independently
Experience with CRM tools, ticketing systems and live chat platforms
Strong problem-solving skills and attention to detail
Customer-oriented, proactive and well organised
Interested in this opportunity? Apply now
-
French Speaking Customer Support Agent
il y a 2 semaines
Luxembourg, Luxembourg Cross Border Talents Temps pleinCustomer Support Agent (On-site – Porto) Were hiring Customer Support Agents to join an international customer service operation supporting telecom products and services. This role is for candidates who enjoy helping people, solving problems, and working in a structured, team-oriented environment. No previous experience is required — full training is...
-
Véiersproochegen (LU/FR/DE/ENG) IT Support
il y a 2 semaines
Luxembourg Aeroport, Luxembourg Aubay Temps pleinDescription de l'offre d'emploiMir sinn op der sich no engem Diploméierten Véiersproochegen IT Support deen op mannst 6 Méint Beruffserfarung huet.Ar AufgabenDir maacht IT Support un eis Benotzer an / oder Clienten;Dir këmmert Iech ëm Tickete betreffend Tëschefäll an Ufroen iwwer Windows an Office;Dir këmmert Iech ëm d'Probleemer fir...
-
Véiersproochegen (LU/FR/DE/ENG) IT Support
il y a 2 semaines
Luxembourg Aeroport, Luxembourg Aubay Temps pleinDescription de l'offre d'emploiMir sinn op der sich no engem Diploméierten Véiersproochegen IT Support deen op mannst 6 Méint Beruffserfarung huet.Ar AufgabenDir maacht IT Support un eis Benotzer an / oder Clienten;Dir këmmert Iech ëm Tickete betreffend Tëschefäll an Ufroen iwwer Windows an Office;Dir këmmert Iech ëm d'Probleemer fir...
-
Customer Support
il y a 2 semaines
Luxembourg, Luxembourg Salonkee S.A. Temps pleinLocationLuxembourgEmployment TypeFull timeLocation TypeHybridDepartmentCustomer Support (CS)OverviewApplicationAt Salonkee, we're transforming the beauty and wellbeing industry with cutting-edge digital solutions that streamline operations and elevate client experiences for hair and beauty businesses across Europe.As a Customer Support Specialist in our...
-
Customer Care Agent
il y a 2 semaines
Luxembourg, Luxembourg Luxair Temps pleinCustomer Care Agent - CDD 1 an (m/f/x)Translation in English belowMissions :Réceptionner, envoyer un accusé de réception et encoder les courriers de litiges adressés par les clients Luxair & Luxair Tours et autresEtre l'interlocuteur principal en interne pour toutes questions de litige en relation avec les voyagesDispatcher les points de réclamations...
-
Customer Support
il y a 2 semaines
Luxembourg, Luxembourg Salonkee Temps pleinAt Salonkee, we're transforming the beauty and wellbeing industry with cutting-edge digital solutions that streamline operations and elevate client experiences for hair and beauty businesses across Europe.As a Customer Support Specialist in our Customer Success team, you'll deliver exceptional support in our clients' local language, helping our customers...
-
Agent Customer Care
il y a 2 semaines
Luxembourg, Luxembourg CREOS Temps pleinAgent Customer Care (m/f/n)Département : Customer Service | Lieu : Merl - Luxembourg | Contrat : CDD – 18 moisDemande N°19963Vos tâchesVous réceptionnez les appels téléphoniques et répondez aux demandes clients et fournisseursVous accueillez les clientsVous traitez tous les types de demandes de branchements ainsi que les demandes de données de...
-
Agent Customer Service
il y a 2 semaines
Luxembourg, Luxembourg Losch Luxembourg Temps pleinUm unser Team der Zentralen Terminierung am Standort Kockelscheuer zu verstärken, suchen wir ab sofort eine/einen:Agent Customer Service [m/w/d]No.: VN1842Deine AufgabenDu bist für die Terminvergabe und die Vorbereitung für unsere Losch Werkstätten, vorrangig per Telefon, E-Mail und Online zuständigDu koordinierst Termine und trägst zu einer optimalen...
-
Customer Support Representative
il y a 2 semaines
Luxembourg, Luxembourg Cross Border Talents Temps pleinAre you fluent in Dutch (C1/C2) and confident in English (B2 or higher)? Would you love to grow your career while living in one of Europes most beautiful and sunny countries?We're looking for a dedicated Bilingual Customer Support Representative to join our international team working fully remotely from anywhere in Greece. This is more than just a job it's...
-
Customer Support Representative
il y a 2 semaines
Luxembourg, Luxembourg Cbtalents Temps pleinPosition: Customer Support Representative (Dutch Speaking) Location: Santos, Lisbon – Portugal Work Model: On-site Start Dates: 2 February 2026 | 16 February 2026 Schedule: Rotative shifts, Monday to Saturday, 08:00–20:00 Job Description: We are looking for Dutch-speaking Customer Support Representatives to join an international team in Santos (Lisbon)....
