Senior Customer Support Agent ENG

il y a 1 jour


Luxembourg, Luxembourg Manpower Luxembourg S.A. Temps plein

We are recruiting, on behalf of an international digital services company based in Leudelange, a Customer Support Agent to reinforce a customer support team for a 6-month assignment.

Your missions:

  • Manage customer requests via email, phone and live chat, ensuring a high level of service quality

  • Handle complex and escalated cases, acting as a support point for less experienced team members

  • Provide clear explanations of technical topics (domains, DNS, hosting, email services) to non-technical users

  • Collaborate closely with internal teams (technical, product, sales) to resolve cross-functional issues

  • Contribute to the improvement of support processes and service standards

  • Create and maintain knowledge base articles and FAQs

  • Collect customer feedback and contribute to service optimisation

  • Support the onboarding and training of new team members

Your profile:

  • Minimum 3 years of experience in customer support or technical support, ideally in IT, hosting, domains or digital services

  • Fluent French and English (written and spoken) – both are mandatory

  • German, Luxembourgish and/or Spanish are a real plus

  • Strong ability to manage complex customer situations independently

  • Experience with CRM tools, ticketing systems and live chat platforms

  • Strong problem-solving skills and attention to detail

  • Customer-oriented, proactive and well organised

Interested in this opportunity? Apply now


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