Support Specialist

il y a 1 jour

Luxembourg, Luxembourg Cronos Europa Temps plein

We are currently looking for a "Dissemination IT Systems Integration, Operations & Support Specialist" to strengthen the Cronos Europa team.

Knowledge & Skills

  • Provide technical consultancy and operational support
  • Monitor, analyse and interpret system logs (preferably with AWS CloudWatch or Dynatrace) and produce reports/statistics using BI tools (e.g PIWIK, Power BI).
  • Handle IT system incidents and problems, perform root-cause analysis, and ensure timely resolution following ITIL best practices.
  • Test new functionalities, document issues, and follow up on their resolution.
  • Coordinate reception, validation, and testing of new releases via CI/CD pipelines (Bitbucket and/or GitLab).
  • Work with IT systems hosted in cloud environments (preferably AWS) and follow change-management procedures.
  • Create and maintain database scripts and Linux/Unix scripts (e.g., JSON queries, shell scripting).
  • Analyse, design, and contribute to the evolution of IT systems.
  • Provide 2nd-level technical support to users, troubleshooting functional and non-functional issues related to HTML, XML, and CSS.
  • Draft and review technical and functional/non-functional specifications with Architecture and Operations teams.
  • Participate in technical working groups, project meetings, and interactions with developers, stakeholders, and non-technical users.
  • Deliver training sessions and system demonstrations to internal teams.

Specific Expertises

  • 3 years in monitoring/analyzing system logs and ITIL-based incident/problem management.
  • 3 years in testing and validating functional/non-functional requirements.
  • 3 years in drafting technical/functional specifications.
  • 3 years in project management roles.
  • 2 years using cloud-based services.
  • 2 years in release management with CI/CD pipeline configuration.
  • 1 year in database and network management.
  • Elasticsearch experience.
  • Release management and configuration of CI/CD pipelines.
  • Project Management (PM2 / PRINCE2 / PMI).

Profiles

  • Bachelor's degree or equivalent
  • Minimum 5 years of professional experience in IT

Certifications & Standards

  • ITIL certification (preferred)
  • PM2 / PRINCE2 / PMI (preferred)
  • DevOps and CI/CD best practices
  • Web and XML standards

Why Cronos group?

We'll propose you:

  • An attractive salary package
  • A good work-life balance environment
  • The assurance of working in cutting-edge technologies in an entrepreneurial spirit
  • The opportunity to develop your skills thanks to tailor-made training courses according to your needs
  • A good job in a friendly place

If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos

Job Types: Full-time, Permanent, Freelance contract

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