Policy Administration Service Operator

**About Lombard International Group
Lombard International Group (‘the Group’) is the leading European provider of cross-border wealth, estate and succession planning solutions, based on Luxembourg unit-linked life insurance. Our 30+ years’ experience combined with our award-winning solutions and services are highly sought after and valued by our clients and their advisers. What truly matters to them is being able to protect, preserve, and pass on their wealth for future generations.

We are a proud multicultural, diverse, and inclusive Group, driven by a values-based culture of performance, ambition and curiosity, where innovation is not just supported but actively encouraged. We invest in talented teams who develop their expertise, curated through support and training, and fostered through a people centred culture. Our people truly are our greatest asset

Lombard International Group operates through two divisions:
**Insurance carrier: Lombard International Assurance S.A.**

Headquartered in Luxembourg, Lombard International Assurance S.A. is an insurance carrier specialising in manufacturing unit-linked life insurance solutions. These solutions are distributed by various regulated intermediaries, including private banks, family offices, asset managers, independent wealth and financial advisers, wealth and insurance brokers, professional advisory firms and other advisers active in the private wealth sector.

**Distribution Companies**

The Group has a number of wholly owned investment and insurance distribution businesses who market and advise on unit-linked life assurance products manufactured by Lombard International Assurance S.A.

**Your role - Are you ready for a challenge?
Your responsibilities will be as follows:

- Prompt management and organization of the team’s mailbox
- Prompt acknowledgment of day-to-day capital transaction requests from clients
- Answering incoming phone calls

Collect, record and send hard copy confirmation letters

While ensuring
- Respect of Service Level Agreements and deadlines
- Respect of procedures and controls

Upholding Quality standards

**Your profile - Have you got what it takes to become our Policy Administration Service Operator?
- University Degree in Communication and/or relevant professional experience/training
- Relevant similar experience would be an asset
- Ability to analyze a situation and obtain information to reach sound conclusions
- Strong organizational skills, with attention to detail and meeting tight deadlines; pro-active, focused attitude towards work
- Excellent communication skills (oral and written): ability to communicate and manage external relationships with clients to a strong professional standard
- Service-oriented and results-focused, capable of ensuring a high service level to high-end clients
- Ability to work independently with strong ability to take ownership
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Professionalism and Customer service attitude
- Problem-solving and solution oriented with the ability to be proactive when issues arise
- Ability to quickly adapt to a fast-paced environment
- Active listening and positive attitude in all situations with great team spiritFluency in English (written and spoken)

Additional assets:

- 1-3 years of experience in the field
- Experience in Finance or Insurance
- Knowledge of Luxembourg AML lawsAny European language other than English is an absolute asset.

**We offer you
Sitting at the crossroads of private banking, asset management and insurance, we operate in a well-established and fast-growing segment of the financial services industry. We offer a thriving and entrepreneurial work environment, with the opportunity to work across multiple geographies, learn valuable new skills, develop great expertise, and establish long-lasting relationships. It is an exciting opportunity to build a network of contacts across the organisation in a collaborative and diverse workplace. At Lombard International Group we have a diverse team of over 50 nationalities. We are always looking for exceptional talent to join our team. Because our people are our greatest assets, you will enjoy reward and recognition packages. We also offer you the possibility to shape your professional career in line with your own goals and the opportunity to work with the top talent in the industry. We are committed to extending equal employment opportunities to all individuals.

Be a part of our community

Lombard International Groups an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, colour, religion, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.-
- Lombard International Assurance is aware of its obligations under the General Data Protection Regulation (GDPR) and is committed to processing yo