Team Leader

**About Lombard International Group
Lombard International Group is a leading provider of global wealth and succession planning solutions with 30+ years’ experience. We have the strength and expertise to help high net worth and ultra-high net worth individuals, their families and institutions to protect, preserve and pass on their legacy to future generations.

It is in our nature to constantly innovate We love what we do, quickly adapt, and we are agile, as well as being committed to serve our partners and clients across the globe with Best in Class wealth solutions and tailored services.

The Group serves over 25 markets across Asia, Europe, Latin America and the United States, providing multi-jurisdictional, unit linked life insurance and annuities on a global basis, with a deep understanding of local regulations, cultures and attitudes.

Global assets under administration are in excess of €59.4bn as of 31st December 2021. Our global team of almost 600 employees includes more than 60 technical experts specializing in multiple jurisdictions.

Funds managed by Blackstone own Lombard International. Blackstone Group L.P. is one of the world’s leading investment firms.

**At Lombard, it is in our nature to innovate
**We love what we do, quickly adapt, and we are agile, to bring out the very best in what we do
**Your role - Are you ready for a challenge?
**Mission
The Team Leader - Policy Servicing Coordination Hub is responsible for the administration and coordination of cross market policy servicing. Responsibilities include performing accurate and timely processing of policy amendments, servicing and query resolution during the life cycle of a policy, including document management and due diligence review.

**Accountability
The Team Leader - Policy Servicing Coordination Hub is accountable for the following:

- Take responsibility for the management and sustainable performance of the team: assigning tasks and responsibilities, monitoring day to day service delivery, and performing KPI measurement on a regular basis;
- Provide leadership and guidance to the team members, including assisting with problem resolution, conflict management, and development;
- Review work and ensure quality standards;
- Coach/Develop team members and oversee their productivity;
- Process due diligence review of transactions in line with corporate standards;
- Review and validate transactions processed by other team members;
- Multi-task efficiently between tasks and urgent queries, ensuring accuracy and timeliness;
- Maintain an ongoing awareness of services;
- Review and streamline processes;
- Contribute actively to the development of high-quality Policy Servicing methods to ensure consistency and uniformity;
- Review and validate procedures and controls ensuring quality improvements are made as required;
- Act as the person of contact for the internal Partner and Client Services colleagues for the administration and coordination of cross market policy servicing;
- Develop and maintain a strong working relationship with all counterparties.

Aim is to provide a world-class service to our partners and end clients by means of close follow-up, very efficient communication and a high level of pro-activity.

**Your profile - Have you got what it takes to become our Team Leader - Policy Servicing Coordination Hub?
**Background and Skills
- At least 5 years of relevant experience in Finance or Insurance sector;
- At least 3 years of experience in people management/team supervision;
- Strong leadership skills (supervision, team building, problem solving, coaching, performance management, etc.);
- Ability to set priorities, be flexible and highly accurate;
- Team player with excellent organisational, analytical and time-management skills;
- Ability work successfully both autonomously and within a team;
- Strong decision-making skills;
- Strong critical thinking and problem-solving skills;
- Ability to work in a fast paced, demanding customer driven atmosphere;
- Aware of developments within the financial/insurance sector in general and competent in dealing with transfers and financial instruments;
- Excellent communication skills, written and verbal;
- Fluent in English, both written and spoken.

**Additional Assets**
- Any other European language is an asset

**We offer you
An exciting opportunity to build a network of contacts across the organization in a collaborative and diverse workplace. At Lombard International we have a diverse team of over 40 nationalities. We are always looking for exceptional talent to join our team. Because our people are our greatest assets, you will enjoy recognition and rewarding packages. We also offer you the possibility to shape your professional career in line with your own goals and the opportunity to work with the top talent in the industry. The work can be challenging but Lombard International is always a great place to work. We are committed to extending equal employment opportunities to all