Policy Administration Specialist

About Utmost International

Utmost International is a leading provider of insurance-based wealth solutions operating across the UK, Europe, Latin America, Asia, and the Middle East. Its' solutions are largely based on unit-linked insurance policies, serving the needs of affluent, high net worth (HNW), and ultra-high net worth (UHNW) individuals.

On a proforma basis at HY 2024, Utmost International manages £103.5bn of assets under administration on behalf of approximately 200,000 policyholders.

About Utmost Luxembourg S.A.

Sitting at the crossroads of private banking, asset management, and insurance, we operate in a well-established and fast-growing division of the financial services industry. Our dynamic international team of 450+ experienced wealth structuring specialists, subject-matter and technical experts consists of 50 different nationalities, speaking over 30 languages.

We are a diverse and inclusive organisation driven by a values-based culture that promotes excellence, ambition, and innovation. We invest in talented teams who develop their expertise, curated through support and training, and fostered through a people centred culture. Our people truly are our greatest asset

Your role – Are you ready for a challenge?

To support our continued growth and commitment to exceptional client service, we are looking for a Policy Administration Specialist to join our expert team.

Your responsibilities will be as follows:

• Processing and validating redemption and death claim requests, ensuring all transactions are processed in compliance with relevant internal policies, regulations, and external client agreement,
• Complying with procedures, controls, industry rules and regulations,
• Coordinating with internal teams (Operations, Compliance, Legal, Actuarial, Sales, IT,…) and external stakeholders (Custodian banks, Partners, Clients, Beneficiaries, Tax representatives,…),
• Maintaining accurate documentation and reporting in line with audit and regulatory standards,
• Monitoring transaction timelines to ensure swift execution and follow-ups,
• Meeting Service Level Agreements and deadlines,
• Proactively identifying risks or anomalies and escalate as necessary,
• Taking ownership for keeping up-to date on all technical aspects of the job/products, procedures, controls, compliance and legal issues,
• Supporting process improvements and digitalization initiatives.

Your profile – Have you got what it takes to become our Policy Administration Specialist?

• University Degree in Economics, Finance, Business Management or any other relevant field and/or relevant experience in Client Services/ Policy Administration in the insurance sector,
• 2+ years' experience in insurance operations, preferably in life insurance or wealth management,
• Strong understanding of life insurance products and payout procedures (partial and full redemptions, death claims).
• Familiarity with AML/KYC regulations and cross-border financial compliance,
• Excellent organizational and analytical skills,
• Strong attention to detail, with a focus on quality and accuracy,
• Client-focused mindset with strong interpersonal communication,
• Fluency in English; French or any other European language is an asset.

Additional Assets

• Trainings and Certifications,
• Compliance, Tax & Regulatory knowledge,
• Excellent problem-solving skills, with the ability to manage complex and sensitive issues effectively,
• Ability to manage competing priorities and meet tight deadlines in a fast-paced environment,
• Excellent communication and interpersonal skills, with the ability to interact with internal and external stakeholders at all levels,
• Ability to navigate complex client and partner dynamics effectively.

As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to gender, colour, religion, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Given the sensitive nature of our business, industry sector and the role as described, the selected candidate is required to provide a criminal record (Bulletin n°3 for Luxembourgish residents). This excerpt will be kept by Utmost Luxembourg S.A. in compliance with article of the law of 23 July 2016 and for no longer than one month from the conclusion of the employment contract; otherwise, it will be destroyed without any undue delay should the candidate not be hired.

Utmost Luxembourg S.A. is aware of its obligations under the General Data Protection Regulation (GDPR) and is committed to processing your data securely and transparently.

Our Recruitment Privacy Notice is in line with GDPR and provides more information with regards to the types of data that we collect and hold on you as a job applicant, including for the performance of Background Checks.  It also sets out how we use that information, how long we keep it for and other relevant information about your data. For full details please click here
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