Policy Administration Specialist

About Lombard International Assurance
Lombard International Assurance is a leading Luxembourg-based provider of insurance-based wealth solutions across Europe. A part of Utmost Group, Lombard International's solutions are largely based on unit-linked insurance policies, serving the needs of affluent, high net worth (HNW), and ultra-high net worth (UHNW) individuals.

On 30 December 2024, Utmost Group announced it had completed the acquisition of Lombard International Assurance Holdings Sarl and the company will be fully rebranded to Utmost Luxembourg S.A. by the end of 2025.
About Utmost Group Plc
Utmost Group plc is a leading provider of insurance and savings solutions. Its principal businesses are Utmost international and Utmost Life and Pensions, which together are responsible for £109bn of primarily unit-linked policyholder assets for 5000,000 policyholders, on a proforma basis at HY 2024 following the acquisition of Lombard International Assurance Holding Sarl. Utmost Group plc is subject to group supervision by the PRA.

About Utmost International
Utmost International is a leading provider of insurance-based wealth solutions. Utmost international operates across the UK, Europe Latin America; Asia, and the Middle East. Its solutions are largely based on unit-linked insurance policies, serving the needs of affluent, high net worth (HNW), and ultra-high net worth (UHNW) individuals.
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On a proforma basis at HY 2024 following the acquisition of Lombard International Assurance Holdings Sarl, Utmost International would have managed £103bn of assets under administration on behalf of approximately 210,000 policyholders.

Your role – Are you ready for a challenge?

To support our continued growth and commitment to exceptional client service, we are looking for a Policy Administration Specialist to join our expert team.

Your Responsibilities Will Be As Follows

• Processing and validating redemption and death claim requests, ensuring all transactions are processed in compliance with relevant internal policies, regulations, and external client agreement,
• Complying with procedures, controls, industry rules and regulations,
• Coordinating with internal teams (Operations, Compliance, Legal, Actuarial, Sales, IT,…) and external stakeholders (Custodian banks, Partners, Clients, Beneficiaries, Tax representatives,…),
• Maintaining accurate documentation and reporting in line with audit and regulatory standards,
• Monitoring transaction timelines to ensure swift execution and follow-ups,
• Meeting Service Level Agreements and deadlines,
• Proactively identifying risks or anomalies and escalate as necessary,
• Taking ownership for keeping up-to date on all technical aspects of the job/products, procedures, controls, compliance and legal issues,
• Supporting process improvements and digitalization initiatives.

Your profile – Have you got what it takes to become our Policy Administration Specialist?

• University Degree in Economics, Finance, Business Management or any other relevant field and/or relevant experience in Client Services/ Policy Administration in the insurance sector,
• 2+ years' experience in insurance operations, preferably in life insurance or wealth management,
• Strong understanding of life insurance products and payout procedures (partial and full redemptions, death claims).
• Familiarity with AML/KYC regulations and cross-border financial compliance,
• Excellent organizational and analytical skills,
• Strong attention to detail, with a focus on quality and accuracy,
• Client-focused mindset with strong interpersonal communication,
• Fluency in English; French or any other European language is an asset.

Additional Assets

• Trainings and Certifications,
• Compliance, Tax & Regulatory knowledge,
• Excellent problem-solving skills, with the ability to manage complex and sensitive issues effectively,
• Ability to manage competing priorities and meet tight deadlines in a fast-paced environment,
• Excellent communication and interpersonal skills, with the ability to interact with internal and external stakeholders at all levels,
• Ability to navigate complex client and partner dynamics effectively.

We offer you

Sitting at the crossroads of private banking, asset management and insurance, we operate in a well-established and fast-growing segment of the financial services industry. We offer a thriving and entrepreneurial work environment, with the opportunity to work across multiple geographies, learn valuable new skills, develop great expertise, and establish long-lasting relationships. It is an exciting opportunity to build a network of contacts across the organisation in a collaborative and diverse workplace. Our Luxembourg office is home to a diverse team of over 50 nationalities and we are always looking for exceptional talent to join our team. Because our people are our greatest assets, you will enjoy reward and recognition packages. We also offer you the possibility to shape your professional career in line with your own goals and the opportunity to work with the top talent in the industry. We are committed to extending equal employment opportunities to all individuals.

Be a part of our community #utmost

As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to gender, colour, religion, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Given the sensitive nature of our business, industry sector and the role as described, the selected candidate is required to provide a criminal record (Bulletin n°3 for Luxembourgish residents). This excerpt will be kept by Lombard International Assurance S.A. in compliance with article of the law of 23 July 2016 and for no longer than one month from the conclusion of the employment contract; otherwise, it will be destroyed without any undue delay should the candidate not be hired.
Should you be interested in pursuing this opportunity, please send your application in full confidence to Lombard International Assurance S.A,

Lombard International Assurance is aware of its obligations under the General Data Protection Regulation (GDPR) and is committed to processing your data securely and transparently.
Our Recruitment privacy notice is in line with GDPR and provides more information with regards to the types of data that we collect and hold on you as a job applicant, including for the performance of Background Checks. It also sets out how we use that information, how long we keep it for and other relevant information about your data. For full details please click here Recruitment Privacy Statement
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