Policy Administration Officer

About Utmost International
Utmost International is a leading provider of insurance-based wealth solutions operating across the UK, Europe, Latin America, Asia, and the Middle East. Its' solutions are largely based on unit-linked insurance policies, serving the needs of affluent, high net worth (HNW), and ultra-high net worth (UHNW) individuals.

On a proforma basis at HY 2024, Utmost International manages £103.5bn of assets under administration on behalf of approximately 200,000 policyholders.

About Utmost Luxembourg S.A.
Sitting at the crossroads of private banking, asset management, and insurance, we operate in a well-established and fast-growing division of the financial services industry. Our dynamic international team of 450+ experienced wealth structuring specialists, subject-matter and technical experts consists of 50 different nationalities, speaking over 30 languages.

We are a diverse and inclusive organisation driven by a values-based culture that promotes excellence, ambition, and innovation. We invest in talented teams who develop their expertise, curated through support and training, and fostered through a people centred culture. Our people truly are our greatest asset

Your role – Are you ready for a challenge?

As Policy Administration Officer , you will support the end-to-end management of client payment requests and ensure a high-quality service to clients, partners, and internal teams. You will play a key role in ensuring accuracy, compliance, and efficiency in day-to-day operational activities.

Your attention to detail and client-centric approach will help maintain our high standards of service and compliance.

Your Responsibilities Will Be As Follows

• Manage client money-out requests from receipt to payment (acknowledgement, documentation collection, system input, etc.)
• Conduct due diligence reviews in line with corporate standard to ensure AML/KYC reviews and updates where required
• Comply with procedures, controls, industry rules and regulations
• Monitor ongoing transactions until completion and payment
• Respond to client and partner queries via email and other channels swiftly and accurately to help achieve customer satisfaction as well as service standards
• Prepare, scan, send confirmation letters and other necessary communication
• Perform servicing and maintenance tasks on policies
• Liaise with internal teams to ensure timely and accurate processing
• Assist colleagues with daily tasks and contribute to continuous process improvement
• Meet Service Level Agreements and deadlines
• Uphold quality standards

Your profile – Have you got what it takes to become our Policy Administration Officer?

• University Degree in Economics, Finance, Business Management or any other relevant field and/or relevant experience in Client Services/ Policy Administration in the insurance sector.
• Previous experience in life insurance, banking, financial services, or operations is an asset
• Fluency in English. Any other European language is an asset
• Strong attention to detail and accuracy
• Excellent communication and interpersonal skills
• Knowledge of AML / KYC requirements preferred
• Good organisational skills and ability to manage multiple tasks
• Team-player with a proactive and flexible mindset
• Proficient in Office tools (Excel, Word, Outlook)

As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to gender, colour, religion, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Given the sensitive nature of our business, industry sector and the role as described, the selected candidate is required to provide a criminal record (Bulletin n°3 for Luxembourgish residents). This excerpt will be kept by Utmost Luxembourg S.A. in compliance with article of the law of 23 July 2016 and for no longer than one month from the conclusion of the employment contract; otherwise, it will be destroyed without any undue delay should the candidate not be hired.
Utmost Luxembourg S.A. is aware of its obligations under the General Data Protection Regulation (GDPR) and is committed to processing your data securely and transparently.
Our Recruitment Privacy Notice is in line with GDPR and provides more information with regards to the types of data that we collect and hold on you as a job applicant, including for the performance of Background Checks. It also sets out how we use that information, how long we keep it for and other relevant information about your data. For full details please click here Recruitment Privacy Statement
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