Partner & Client Services Manager (Portuguese, French and Spanish)
il y a 5 jours
We are seeking a dynamic and multilingual Partner & Client Services Manager to lead daily operations across the Portuguese, Spanish, and Italian markets within the life insurance sector. The successful candidate will oversee a team of case managers and ensure the highest quality of partner and client service delivery across key European markets.
This role offers the opportunity to manage an international portfolio, work within a multicultural environment, and contribute to the strategic growth and operational excellence of a well-established cross-border life insurance division.
Location: Luxembourg (Hybrid)
- Lead and develop a multilingual team of case managers, fostering collaboration, accountability, and proactive client engagement.
- Oversee daily operations related to life insurance contracts under the free provision of services (LPS) framework.
- Coordinate closely with senior management to align global and local operational goals.
- Ensure smooth cooperation between middle-office (relationship management) and back-office (administrative) functions.
- Collaborate with commercial and sales support teams to ensure high-quality follow-up on partner and client requests.
- Monitor KPIs, analyse performance trends, and propose corrective actions to enhance efficiency and service quality.
- Conduct quality control checks ("four-eyes" reviews) and validate key operations.
- Guarantee the accuracy and integrity of client data within the database.
- Identify and implement process improvements, integrating digital tools to streamline workflows and improve user experience.
- Promote a proactive, problem-solving culture focused on continuous improvement and client satisfaction.
- Support onboarding, training, and skills development of team members.
- Minimum of 5 years of professional experience in team management or case management within the life insurance (LPS) sector.
- Strong knowledge of operations, administration, and client servicing processes related to life insurance contracts.
- Proven leadership, organizational, and client relationship management skills.
- Proficiency in Portuguese (native or bilingual), French (fluent), and English and Spanish (professional working level).
- Strong command of Microsoft Office and ability to adapt to new systems and digital tools.
- University degree (minimum Bachelor's level) required.
- Flexible working arrangements, including partial remote work (depending on country of residence and applicable tax rules).
- Meal vouchers and a comprehensive benefits package promoting well-being, work-life balance, and professional development.
- 13th-month salary, pension contributions, and additional financial perks linked to tenure.
- Access to health, accident, and wellness programs, including fitness, mindfulness, and creative workshops.
- 35+ days of annual leave and flexible working hours.
- A culture that values collaboration, inclusion, and continuous learning, with opportunities to shadow other teams and participate in internal mobility programs.
Our Core values at TheHRchapter
Transparency: We believe in transparent and smooth recruitment processes. You will get feedback from us.
Candidate experience: Perfect blend between automated and humanized recruitment processes. Don't hesitate to ask us for feedback, anytime.
Talented pool: We bring highly-skilled motivated candidates to our clients. Our candidates match their company values and management style.
Diversity and inclusion: There is no place for discrimination and intolerance. We care about diversity awareness and respect for any differences.
-
Manager (French Speaker) - Corporate Services
il y a 4 jours
Luxembourg, Luxembourg Arendt Temps pleinArendt Investor Services (AIS) is the investor services' arm of Arendt. We help clients to efficiently run the operational side of their business, bringing peace of mind to investors. Equipped with the latest technology, our 300 experts provide clients with an integrated suite of fund and corporate services, delivered to the highest market standards.Our...
-
Luxembourg, Luxembourg Amazon Temps pleinWithin WW Selling Partner Services (SPS), we provide services to help Amazon Selling Partners be successful, deliver the most trusted shopping and selling experience, and provide solutions to accelerate Selling Partner business growth. We prevent fraud and abuse as guardians for all customers and delight our buying customers by enabling Selling Partners to...
-
Luxembourg, Luxembourg Amazon Temps pleinDESCRIPTIONWithin WW Selling Partner Services (SPS), we provide services to help Amazon Selling Partners be successful, deliver the most trusted shopping and selling experience, and provide solutions to accelerate Selling Partner business growth. We prevent fraud and abuse as guardians for all customers and delight our buying customers by enabling Selling...
-
AIFM - Client Service Manager
il y a 4 jours
Luxembourg, Luxembourg Apex Group Ltd Temps pleinFundRock LIS S.A. is a successful third-party UCITS management company and AIFM headquartered in Luxembourg and with an office in Dublin, delivering fund solutions to renowned investment managers and fund initiators.Founded in 2011, we focus on private equity, real estate, infrastructure and debt asset classes. Today we are the leading third-party AIFM in...
-
Client Services Manager PERE confirme
il y a 16 heures
Luxembourg, Luxembourg SGSS Temps pleinMission\: The CSM manages and coordinates services, ensureing a positive client experience. In his role, he leads relationships for a portfolio of clients covering custody/ depositary, fund administration and transfer agent business.Tasks and responsibilities:Coordination and facilitation of service relationship with internal stakeholder \: Facilitates...
-
Development & IT Project Management (remote)
il y a 4 jours
Luxembourg, Luxembourg alteox Temps pleinAbout usAlteox is a media and IT consultancy company based in Luxembourg (Europe). We assist our customers in acquisition of TV and VOD rights and are developing and operating different white label ICT and VOD products. Our team is remote working.The RoleThis role requires the successful candidate to have a thorough understanding of all areas of the...
-
Partner Funds
il y a 5 jours
Luxembourg, Luxembourg Abiomis Temps pleinPartner Funds – Boutique Law Firm, Down to Earth CultureOur client is a highly regarded local law firm with a strong reputation on the market for its expertise. Though modest in size, the firm regularly advises on complex, high-profile international transactions, working both alongside and against major international law firms. Its down-to-earth team...
-
Corporate Services Officer
il y a 5 jours
Luxembourg, Luxembourg Ancorius Temps pleinAncorius is a member of the Luxembourg Order of Chartered Accountants and has over 25 years of experience. We pride ourselves on standing out by developing the skills of our employees in order to offer our clients the highest level of expertise.To strengthen our team, we are recruiting for our Corporate Department a:Corporate Officer (M/F) – 40h/week –...
-
Marketing Manager, EU Selling Partner Engagement and Communication
il y a 2 semaines
Luxembourg, Luxembourg Amazon Temps pleinThe Amazon Marketplace is a key part of Amazon which offers millions of Selling Partners the opportunity to build and grow their business using Amazon's reach and expertise. Selling Partners are our customers and we help them to sell their products to hundreds of millions of Amazon buyers world-wide. We are seeking a curious and creative marketer with who...
-
Partner Funds
il y a 2 jours
Luxembourg, Luxembourg Abiomis Temps pleinPartner Funds – Human-Sized Law Firm, Great ReputationMy client is a respected law firm in Luxembourg, composed of around ten lawyers and recognized on the market for its sharp technical expertise and consistent involvement in AIF, SICAR and SCSp structures. The firm has earned a solid reputation over the years by combining high-quality legal work with a...
