Technical Support Specialist Hot Runners and Controllers

il y a 1 semaine

Luxembourg, Luxembourg Husky Injection Molding Temps plein 60.000 € - 120.000 € par an

Are you looking to join a world-class manufacturing organization? At Husky TechnologiesTM, we strive to be the best with a strong foundation built on innovation, collaboration and a unique culture with great people. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – we want you to join the Husky TechnologiesTM teamWhat we offerExcellent benefits package and retirement savings plans as well as life insurance programCompetitive vacation policy promoting work-life balanceChallenging career opportunities and growthOpportunity to work, innovate and collaborate with passionate people who drive changeAmazing team – we are the best in the world at what we doHusky TechnologiesTM CampusLarge, beautiful campus with clean, state-of-the-art air-conditioned offices and manufacturing facilities with high air quality, climate control and outstanding safety recordsOnsite fitness and wellness centerOrganized out- and indoor sports activities such as running teams, and bicycle teamsAccess to onsite medical practitionersOnsite cafeterias with fresh and healthy meal optionsFree parkingJob Description After an initial training period, you will be responsible to resolve after-market customer inquiries and issues through a combination of support by e-mail, phone, virtual tools and customers visits. Regular reporting within our service documentation tools will be part of your daily work. In this role you will be working with different teams in order to drive resolution of complex issues. You will report to the EMEA Hot Runner Technical Support Manager and will be based in Luxembourg. The position offers great challenges and has an impact on the final business result and growth. It is a unique opportunity to combine technology and inter-human contacts. Responsibilities Technical leadUnderstand customers' expectations – define success criteriaLead the issue discovery phase by clearly defining what is the problem and what are the symptomsApply proven solutions based on described symptomsDevelop final action plan as well as backup solutionsEnsure customer's agreement on Husky's action planCollect issue background and escalate to next level of troubleshooting when issues remain unsolvedSporadically visit customers in order to execute action plansClose the loop with customer to ensure customer satisfaction on solution applied

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