Service Desk Operator
il y a 5 jours
SOGETI is looking for a **Service Desk Operator** to join our company.
You will be part of a team which interact with other team-members from SOGETI, in a **multicultural** **environment**. You will also have the unique opportunity to gain experience by sharing technical knowledge with your futures colleagues.
**Your challenge**:
- Recording incidents and requests in the Service Management Tool. Logging all relevant incidents/service request details allocating categorization and priorization codes;
- Making an initial assessment and diagnose of incidents and service requests, and attempting to resolve them;
- Escalating incidents or services requests that cannot resolve/fulfil to other support agents in the same support group or to different support groups;
- Record and update information in knowledge database;
- Monitoring progress of incident resolution relative to the appropriate SLA;
- Keeping customers informed on incident status and progress;
- Managing the incident life-cycle, including closure and verification;
- Closing incidents and confirmation with the customer;
- Continue to develop skills, knowledge and ability to improve processes and procedures, and keep updated on trends and developments in the industry. This included meeting annual personal development goals.
**Qualification**:
- ITIL V4 Foundation Certification would be an asset;
- Positive can-do attitude with a mature and professional approach;
- Well-organized, meticulous and dedicates to details;
- Excellent verbal communication and customer service skills;
- Fluent in English and French.
**Education**:
At least 1 year of professional experience; or any equivalent combination of training, education and experience that demonstrates the ability to perform the duties of the position.
- _A background check within the framework PSF will be requested upon hiring (criminal record, Education degrees, diplomas & certifications)._
-
Service Desk Operator
il y a 5 jours
Luxembourg Sogeti Temps pleinSOGETI is looking for a **Service Desk Operator** to join our company. You will be part of a team which interact with other team-members from SOGETI, in a **multicultural** **environment**. You will also have the unique opportunity to gain experience by sharing technical knowledge with your futures colleagues. **Your challenge**: - Recording incidents and...
-
Switchboard Operator
il y a 2 semaines
Luxembourg CTG IT Solutions Temps pleinCTG is an international IT solutions and services company, back over 50 years of experience. CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg. We provide to the European Institutions all kind of IT services,...
-
Service Desk Analyst
il y a 1 semaine
Luxembourg Ogier Temps plein**Service Desk Analyst (M/F)**: Contribute to the smooth running of the IT Service Desk Support team by providing IT service support across all jurisdictions, adhering to IT procedures and standards. **Key Responsibilities** - Provide Hardware and Software support both locally and remotely for all Ogier Jurisdictions and Escalating appropriately. - Provide...
-
Service Desk
il y a 1 semaine
Luxembourg LHH Temps pleinI am looking for a IT Service Desk for my client for an assignment of 6 months. The start-up is to be expected urgently. LHH Recruitment Solutions offers extensive HR solutions through one unique brand. We are specialised in the employment of middle and top management and highly qualified professionals in contracting temporary and permanent placement. At...
-
Service Desk Officer Trainee
il y a 1 semaine
Luxembourg Cebi Group Temps pleinCebi International S.A., the mother company of the group based on the same premises as Cebi Luxembourg S.A., is currently looking for a **Service Desk Officer Trainee**for its IT department. **Your Mission**: The Service Desk Trainee provides first-line technical support to end-users, ensuring timely resolution of IT-related issues. This role involves...
-
Service Desk Agent
il y a 5 jours
Luxembourg CTG IT Solutions Temps pleinCTG is an international IT solutions and services company, back over 50 years of experience. CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg. We provide to the European Institutions all kind of IT services,...
-
IT Service Desk agent
il y a 3 semaines
Luxembourg, Luxembourg lux-Airport Temps pleinYour next professional destination: lux-Airport - Findel - Luxembourg Do you know the airport as a passenger?How about working there?The Société de l'Aéroport de Luxembourg (lux-Airport) is the aerodrome operator responsible for the operation of the airport infrastructure. Our platform provides, among other things, direct flight services to more than 100...
-
IT Service Desk agent
il y a 3 semaines
Luxembourg lux-Airport Temps pleinYour next professional destination: lux-Airport - Findel - Luxembourg Do you know the airport as a passenger?How about working there?The Société de l'Aéroport de Luxembourg (lux-Airport) is the aerodrome operator responsible for the operation of the airport infrastructure. Our platform provides, among other things, direct flight services to more than 100...
-
Dws - Trade Operator / Transaction Operator (M/w/d)
il y a 10 heures
Luxembourg Deutsche Bank Temps plein**Overview / Purpose of the Role**: The Service Operations (Operations) Profession is responsible for the delivery, oversight and management of functional teams undertaking operational and transaction-based processes, working within agreed policies, procedures, Key Performance and Risk Indicators. Operations objectives include designing and implementing a...
-
Switchboard Operator
il y a 2 semaines
Luxembourg CTG Temps plein**_CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Switchboard Operator, to join the multicultural team of a prestigious European Institution in Luxembourg._** **Your Missions** - You handle **multilingual** incoming calls - You **transfer** calls to appropriate Directorates - You establish...
