Service Desk Agent
il y a 1 jour
CTG is an international IT solutions and services company, back over 50 years of experience.
CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg.
We provide to the European Institutions all kind of IT services, such as IT Service Management (ITSM) like Service Desk and Helpdesk or infrastructure services, but also Application Solutions (Analysis, Development, Maintenance & Project Management) and Test Management. No fewer than 27 nationalities share their expertise and learn from each other.
Our goal? Keep on growing, in a serene and pragmatic way, preserving our philosophy of proximity and cooperation. Certified “Best Workplace in 2021”, we advocate multiculturalism, regular monitoring and open communication.
Our projects with European Institutions are unique. You are an IT professional looking for a challenging position in an international and multi-cultural environment ? Join CTG As your career evolves, you will receive steady support from a well-established and growing company, that is seeking your talent
CTG IT Solutions is currently growing and we are looking for Service Desk Agents (Junior and Intermediate) to strengthen our teams in Luxembourg.
Your mission
You will log, categorise, prioritise, diagnose, resolve, close and escalate incidents
You will have incident ownership and communication throughout the lifecycle of the incident
You will handle in policy and out of policy service requests
You will intervene onsite at the user location or temporary location
You will execute IMACD tasks
You will raise requests for authorisation of service requests
**Profile**:
You are able to speak and write fluently at least English and French, to communicate easily with all the users
You are experienced and have already worked in a similar position for at least 2 years
You are familiar with ticketing tools and CMDB tools
You have experience with MS Office Suite and Microsoft OS (Windows 7 and 10)
You have knowledge of Mobile devices and mobile phone services
You have an understanding of networking and networking protocols
You are experienced in troubleshooting PCs/Laptops/Tablets, VPN, etc.
You have good problem solving skills and you are flexible and stress resilient
You are a team player who likes to work in an international environment
You like to pay attention to details and you are customer focused
**Offer**:
An individual career development plan and a dedicated training program
A competitive salary package
5 additional vacation days
Extra-legal benefits (daily allowances, PC plan,...)
**Regular events with the CTG team**: Learning lunch, Staff meeting, Xmas, sports events
Please note that a criminal record will be asked for this position.
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