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il y a 2 semaines
30 years of experience in high-end training
**Business Training’s experience is built on solid ground**: we have been providing cutting-edge ICT training sessions for about 20 years. Originally, Business Training specialized in IT technical and end-user trainings (Windows, MS Office, etc.). A few years ago, our company widened the range of its training catalogue to also meet the increasing demand for best-of-breed management courses (PRINCE2®, IPMA, ITIL, etc.).
Service Desk
Description des Tâches;
- Implémenter, maintenir et dépanner les systèmes informatiques
- Réceptionner, générer et traiter les demandes des utilisateurs via le système de ticketing
- Effectuer les inventaires
- Mettre à disposition le matériel aux utilisateurs
- Rechercher des solutions
- Assurer le suivi auprès des clients externes
- Répondre aux demandes en cas d'incident opérationnel ou technique
- Rédiger des procédures techniques
- Participer à l'intégration des nouveaux collaborateurs
- Participer au tri des déchets, et aux économies d'énergie en ayant un comportement responsable
Profil requis pour le poste
**Etudes / formations**:
- Diplôme d'études supérieures (Bac + 2) ou expérience pertinente dans une fonction similaire
**Expérience**:
- 2 années d'expérience dans une fonction similaire
**Langues**:
Maîtrise du français à l'oral et à l'écrit.
Niveau opérationnel en anglais dans le domaine professionnel.
Luxembourgeois (non obligatoire mais un avantage considérable).
**Divers - si nécessaire au poste**:
Permis de conduire B
