Fund Services Operations Service Delivery Manager

Il y a 5 mois


Luxembourg JPMorgan Chase & Co Temps plein

**JOB DESCRIPTION**
As our new Operations Service Delivery Manager, you will lead a team responsible for ensuring high quality services across all mutual fund product offerings. On a daily basis you will be responsible to drive client issue resolution, ensure proper execution on client deliverables, communicate client status updates and provide KPIs to senior management to ensure appropriate escalation and prioritization of all client issues. You will also be accountable for building and maintaining a network of partners throughout the organization in order to promote client focus and drive overall service quality.

**Job responsibilities**:

- Lead a team responsible for all client interactions for multiple key clients within Fund Accounting.
- Build & maintain stable relationships with the clients to support key interactions and seamless escalation.
- Represent Fund Accounting in all client & internal interactions
- Be responsible for client on-boarding, off-boarding and fund events, as well as issue management, investigation, escalation and remediation, and daily BAU query management and resolution
- Implement client and regulatory driven changes to operating model while being the primary escalation point for issues, service and progress updates
- Work across the organization to determine process improvements and drive the roll out of key firm-wide operational initiatives
- Maintain close partnership with internal stakeholders

**Required qualifications, capabilities, and skills**:

- 8+ years of experience in Fund Accounting operations
- Technical-savvy, demonstrating skills within accounting principles and theories
- Ability to demonstrate strategic thinking combined with strong analytical skills
- Inclusive leadership and staff development skills with prior team management experience
- Ability to make balanced decisions and effectively represent our brand.
- Ability to deliver amid continuous change in a high paced environment
- Ability to collaborate with clients and effectively manage client expectations

**Preferred qualifications, capabilities and skills**:

- Experience working across multiple business areas and functions to deliver results
- Excellent written and verbal communication and presentation skills
- Experience within Change Management

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.



  • Luxembourg JPMorgan Chase & Co Temps plein

    **JOB DESCRIPTION** As an associate in the team, you will play a lead role in ensuring high quality delivery of services across all institutional fund product offerings. On a daily basis you will be involved in driving client issue resolution, ensuring proper execution on client deliverables, communicating client status updates and providing KPIs to senior...


  • Luxembourg JPMorgan Chase & Co Temps plein

    **JOB DESCRIPTION** As an associate in the team, you will play a lead role in ensuring high quality delivery of services across all institutional fund product offerings. On a daily basis you will be involved in driving client issue resolution, ensuring proper execution on client deliverables, communicating client status updates and providing KPIs to senior...

  • Service Delivery Manager

    Il y a 2 mois


    Luxembourg AbAKUS IT Solutions Temps plein

    **What we’re looking for**: We are in search of an experienced and results-driven Service Delivery Manager (SDM) to join our team and lead a crucial client project. This project involves the seamless delivery of IT services, from datacenter operations to public cloud middleware platforms. Your expertise will help drive operational excellence, ensuring...

  • Service Delivery Manager

    Il y a 2 mois


    Luxembourg ABAKUS IT-Solutions Temps plein

    ABAKUS IT-SOLUTIONS - expert in IT comfort - is hiring to reinforce his teams. IT services integrator, created in 1991, we position ourselves as IT comfort expert for the small and medium structures. To cover these services, we offer packaged based services and have a personalized service desk. For larger organization, we are also active in the provision of...


  • Luxembourg JPMorgan Chase & Co Temps plein

    **JOB DESCRIPTION** As our new Vice President, you will step into an exciting client-facing role based in Luxembourg that partners closely with the Client Services team as the Transfer Agency primary point of contact for J.P. Morgan Bank Fund Clients. This role serves as the main communication point for the Client(s) on all Transfer Agency-related matters...


  • Luxembourg Northern Trust Corp. Temps plein

    About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring...

  • Service Delivery Manager

    Il y a 5 mois


    Luxembourg Econocom Temps plein

    Econocom designs, finances and oversees companies' digital transformation. The Econocom Group share is part of the BelMid index. You will be part of our Team in Luxembourg and you report to the Service Delivery Team Leader and the Directors of Econocom PSF S.A. **Responsibilities**: Implementation of a successful service delivery approach throughout the...

  • Service Delivery Manager

    Il y a 5 mois


    Luxembourg Econocom Temps plein

    Econocom designs, finances and oversees companies' digital transformation. The Econocom Group share is part of the BelMid index. You will be part of our Team in Luxembourg and you report to the Service Delivery Team Leader and the Directors of Econocom PSF S.A. **Responsibilities**: Implementation of a successful service delivery approach throughout the...

  • Service Delivery Manager

    Il y a 5 mois


    Luxembourg LHH Temps plein

    We are currently looking for a **Service Delivery Manager** for one of our clients, a European provider of business-to-business digital services. LHH Recruitment Solutions offers extensive HR solutions through one unique brand. We are specialised in the employment of middle and top management and highly qualified professionals in contracting, temporary and...

  • Business Manager

    Il y a 5 mois


    Luxembourg JPMorgan Chase & Co Temps plein

    **JOB DESCRIPTION** As a Business Manager within the Securities Services Operations team, you will be a key partner to the Finance & Business Management team and senior leaders in Fund Services Operations. You will bring a penchant for strategic storytelling, an ability to drive strategic dialogue across the organisation, inform decision-making, proactively...

  • Service Delivery Manager

    il y a 2 semaines


    Luxembourg City Mitsubishi UFJ Investor Services Banking Luxembourg S.A. Temps plein

    Mitsubishi UFJ Investor Services and Banking (Luxembourg) S.A. (MIBL) is a Bank incorporated in Luxembourg and is fully owned by Mitsubishi UFJ Trust and Banking Corporation, member of the Mitsubishi UFJ Financial Group, one of the largest financial groups worldwide. MIBL provides a wide range of financial services to institutional investors including...

  • IT Service Delivery Manager

    il y a 2 semaines


    Luxembourg City Mitsubishi UFJ Investor Services Banking Luxembourg S.A. Temps plein

    Job Title: Service Delivery ManagerMitsubishi UFJ Investor Services and Banking (Luxembourg) S.A. is a financial institution that provides a range of services to institutional investors. As a Service Delivery Manager, you will be responsible for overseeing the delivery of these services.Your Responsibilities:Oversee Service Level negotiations with 3rd party...


  • Luxembourg JPMorgan Chase & Co Temps plein

    **JOB DESCRIPTION** As a Fund Servicing Analyst, you will play a role in ensuring a high quality delivery of services across all mutual fund product offerings. On a daily basis you will be involved in driving client issue resolution, ensuring proper execution on client instructions and deliverables, communicating client status updates and providing data to...


  • Luxembourg JPMorgan Chase & Co Temps plein

    **JOB DESCRIPTION** On a daily basis we drive client issue resolution, ensuring proper execution on client instructions and deliverables, communicating client status updates, acting as escalation point of contact for all fund accounting utility client facing queries and providing data to management to ensure appropriate escalation and prioritization of all...

  • Operations Director

    Il y a 5 mois


    Luxembourg CSC (Corporation Service Company) Temps plein

    **Director, Operations - Funds Services Luxembourg **Location: Luxembourg** **Business Unit: CLS Corporate Services** **Vacancy type: Permanent** **Monday to Friday (40 hours per week)** **Full time, Hybrid **Responsibilities** - Collaborate with Senior Management and oversee efficient and compliant delivery of Fund Administration Services. - Assume...


  • Luxembourg JPMorgan Chase & Co Temps plein

    **JOB DESCRIPTION** As an associate in the team, you will play a key role in ensuring a high quality delivery of services across all mutual fund product offerings. On a daily basis you will be involved in driving client issue resolution, ensuring proper execution on client instructions and deliverables, communicating client status updates, acting as...


  • Luxembourg Fund Channel Temps plein

    **Type de métier**: Types de métiers Crédit Agricole S.A. - Gestion des opérations **Intitulé du poste**: Fund Manager Operations Intern H/F H/F **Type de contrat**: Alternance / Apprentissage **Durée (en mois)**: 12 **Date prévue de prise de fonction**: 01/09/2021 **Poste avec management**: Non **Missions**: A fully owned subsidiary of Amundi,...

  • Service Delivery Manager

    Il y a 3 mois


    Luxembourg Rcube Professional Services S.A Temps plein

    Nous recherchons pur un de nos clients un **Service Delivery Manager** pour superviser la prestation de services Support IT. Ce rôle crucial implique la gestion opérationnelle du contrat, le pilotage des services de support IT, et l’assurance de la satisfaction de notre client dans un environnement dynamique et exigeant. **Missions principales**: -...


  • Luxembourg Amazon EU Sarl Temps plein

    A degree - Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership - Relevant experience owning/driving roadmap strategy and definition - Relevant experience in product management, program management, or vendor management, and/or supplier management - Relevant experience working with the MS Office suite...


  • Luxembourg JPMorgan Chase & Co Temps plein

    **JOB DESCRIPTION** As an associate in the team, you will play a key role in ensuring a high quality delivery of services across all mutual fund product offerings. On a daily basis you will be involved in driving client issue resolution, ensuring proper execution on client instructions and deliverables, communicating client status updates, acting as...