Process Improvement Manager, EU ATS Customer Experience Enhancement Specialist

il y a 3 jours


Luxembourg City Amazon Europe Temps plein

Job Overview

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Amazon's global logistics operation is continuously evolving. We are seeking a skilled Process Improvement Manager to enhance our processes and drive business growth.

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About the Role

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As a Process Improvement Manager in our Amazon Transportation Service (ATS) team, you will be responsible for identifying areas of improvement, analyzing data, and implementing process changes to optimize our middle mile network.

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Main Responsibilities

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  • Analyze and assess the overall performance of our middle mile operation, including air networks, surface transportation, and sortation centers">
  • Develop and implement process improvements to enhance customer experience and operational efficiency">
  • Collaborate with management teams to achieve operational goals and meet customer expectations">
  • Manage project planning, risk management, communication, and implementation plans">
  • Communicate effectively with senior stakeholders and technical teams to ensure global alignment">
  • Utilize data visualization tools to identify trends and areas for improvement">
  • Implement Lean, Six Sigma, and Kaizen techniques to drive process excellence">
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Requirements

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  • A degree in business, supply chain, transportation, economics, or a technical field">
  • Relevant experience in data analysis and process improvement">
  • Fluent in English and an additional European language">
  • Strong written and oral communication skills">
  • Ability to work in a dynamic and ambiguous environment">
  • Intermediate proficiency in Microsoft Excel and SQL">
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Preferred Qualifications

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  • Experience in Lean, Six Sigma, and Kaizen techniques">
  • Work experience in operations, supply chain, or logistics">
  • Experience in data visualization platforms">
  • Ability to work successfully in a fast-paced environment">
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What You'll Love About This Job

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You will have the opportunity to work on high-impact projects that drive business growth and improve customer satisfaction. Our team is passionate about innovation and continuous improvement, and we offer a dynamic and supportive work environment.

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Estimated Salary: €85,000 - €110,000 per annum



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