Process Improvement Manager, Concessions and Damages, Eu Ats
il y a 3 jours
Bachelors degree
- Transportation or Supply Chain experience, within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience.
- Experience using data and metrics to test theories, confirm assumptions, generate ideas, execute and measure success
- Advanced knowledge of Excel and demonstrated experience querying relational databases using SQL (or other query language), along with experience using large complex data sets to design models and scenarios.
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. At Amazon, delivering great experiences for our customers is top priority and to this end, our team strives to make our processes robust enough to meet the high bar on customer experience both on quality and speed of delivery.
In transportation performance management, we improve customer experience through continuously optimizing the complex movements of goods to customers throughout Europe. As Process Improvement Manager in the Concessions and Damages team, you will be responsible for the quality performance of our Middle Mile transportation network and Ship with Amazon (SWA) business. You will drive EU wide large-scale programs / products that deliver a positive impact on our customers.
- Identify and analyze data to isolate issues, develop solutions, prioritize opportunities and drive network improvements
- Have a passion for continuously improving customer (internal and external) experience
- Ensure mechanisms are implemented to track progress.
- Remain flexible to changing priorities, open to new ideas
- Do root cause analysis assessments and follow up on improvement actions
- Influence stakeholders and negotiate priorities with partner teams
Key job responsibilities
- Analyze and assess the overall performance of quality metrics for concessions and damages
- Participate in network improvements for ATS, assessing the impact and trade-offs based on SOPs and create reporting mechanisms.
- Collaborate with the development teams, be responsible for making project decisions, achieving tactical goals while retaining a strategic focus.
- Write and communicate tactical initiatives.
- Implement reporting mechanisms for specific topics related to Customer Experience.
About the team
Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably.
- Master’s level degree or higher preferred
- Quality Management certification, Six Sigma or similar
- Proficiency in Python or any programming language
- Experience with performance metrics, process improvement and Lean techniques
-
Process Improvement Specialist, Concessions and
Il y a 8 mois
Luxembourg Amazon EU Sarl Temps pleinBachelors degree - Transportation or Supply Chain experience, within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience. - Experience using data and metrics to test theories, confirm assumptions, generate ideas, execute and measure success - Advanced knowledge of Excel and demonstrated experience...
-
Senior Process Improvement Manager, Concessions, Eu
Il y a 8 mois
Luxembourg Amazon EU Sarl Temps pleinEvidence of experience leading managers and senior managers during multiple years. - A degree in business, supply chain, transportation, economics or a technical field - Relevant experience in using data or anecdotal evidence to influence business decisions and strategic documentation. - Relevant experience of communicating with a wide range of stakeholders,...
-
Process Improvement Specialist Concessions, Eu Ats
Il y a 8 mois
Luxembourg Amazon EU SARL Temps pleinA degree in business, supply chain, transportation, economics or a technical field - Relevant experience in using data or anecdotal evidence to influence business decisions - Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership Amazon’s global middle mile operation is always evolving. As a Process...
-
Process Improvement Manager, Cx, Sc Quality, Eu Ats
Il y a 7 mois
Luxembourg Amazon EU Sarl - A84 Temps pleinTransportation or Supply Chain experience (previous Operations experience preferred), within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience. - Bachelor’s Degree from an accredited university or equivalent qualification - Proficiency in German and English, verbally and written. - Experience using...
-
Process Improvement Manager, Eu Ats Customer
il y a 1 semaine
Luxembourg Amazon EU Sarl Temps pleinA degree in business, supply chain, transportation, economics or a technical field. Relevant experience in using data or anecdotal evidence to influence business decisions Strong written and oral communication skills with an ability to concisely summarize relevant data and convey results by effectively articulating complex messages Relevant experience of...
-
Process Improvement Manager, Eu Ats Customer
Il y a 8 mois
Luxembourg Amazon EU Sarl - A84 Temps pleinA degree in business, supply chain, transportation, economics or a technical field Relevant experience in using data or anecdotal evidence to influence business decisions Strong written and oral communication skills Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership Experience using data (including...
-
Manager, Sr. Process Improvement Manager, Eu Ats
Il y a 8 mois
Luxembourg Amazon EU Sarl Temps pleinA degree in business, supply chain, transportation, economics or a technical field. Relevant experience in using data or anecdotal evidence to influence business decisions Strong written and oral communication skills with an ability to concisely summarize relevant data and convey results by effectively articulating complex messages Relevant experience of...
-
Process Improvement Manager, Eu Ats Customer
Il y a 6 mois
Luxembourg Amazon EU Sarl - A84 Temps pleinA degree in business, supply chain, transportation, economics or a technical field Relevant experience working in a supply chain, transportation, project management or management consulting role Relevant experience in project management or management consulting including handling multiple ongoing projects Relevant experience using Microsoft Excel for data...
-
Sr. Process Improvement Manager, Eu Ats Customer
Il y a 3 mois
Luxembourg Amazon EU Sarl Temps pleinA degree in business, supply chain, transportation, economics or a technical field. Relevant experience in using data or anecdotal evidence to influence business decisions Fluent in English and an additional European language Strong written and oral communication skills with an ability to concisely summarize relevant data and convey results by effectively...
-
Senior Process Improvement Manager, Eu Ats Customer
Il y a 2 mois
Luxembourg Amazon EU Sarl Temps pleinBachelors degree - At least one European language B2 fluency on top of English (Spanish, German, Italian, French) - Relevant experience in Transportation or Supply Chain, within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience. - Experience using data and metrics to test theories, confirm...
-
Concessions Senior Program Mgr
Il y a 6 mois
Luxembourg Amazon EU Sarl Temps pleinA degree - Relevant experience communicating with and influencing a range of different stakeholders including senior management - Relevant experience in managing large-scale programmes or projects - Advanced proficiency in verbal and written English EU Ops Concessions is seeking a Senior Program Manager who will be part of a new team that is defining and...
-
Senior Manager Eu Ops Concessions
Il y a 3 mois
Luxembourg Amazon Global Store EU SarL - F29 Temps pleinA degree - Relevant experience in creating or leading teams - Relevant experience in driving significant change management initiatives at all levels of a department, including creating business strategy and planning - Relevant experience in communicating and presenting papers to multi-level stakeholders and senior management - Advanced proficiency in written...
-
Process Improvement Manager, Surface Transporation
Il y a 6 mois
Luxembourg Amazon EU Sarl Temps pleinBachelors degree - Transportation or Supply Chain experience, within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience. - Experience using data and metrics to test theories, confirm assumptions, generate ideas, execute and measure success - Advanced knowledge of Excel and demonstrated experience...
-
Process Improvement Specialist, Surface
Il y a 8 mois
Luxembourg Amazon EU Sarl Temps pleinBachelors degree - Transportation or Supply Chain experience, within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience. - Experience using data and metrics to test theories, confirm assumptions, generate ideas, execute and measure success - Advanced knowledge of Excel and demonstrated experience...
-
Ats Expansion Program Manager
Il y a 8 mois
Luxembourg Amazon EU Sarl Temps pleinKnowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Bachelor's degree - Experience in program or project management - Experience working cross functionally with tech and non-tech teams - Experience in defining and implementing process improvement initiatives using data and metrics - Experience defining program requirements and using...
-
Ats Expansion Program Manager, Amazon
Il y a 2 mois
Luxembourg Amazon EU Sarl Temps pleinKnowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Bachelor's degree - Experience in program or project management - Experience working cross functionally with tech and non-tech teams - Experience in defining and implementing process improvement initiatives using data and metrics - Experience defining program requirements and using...
-
Program Manager
il y a 2 semaines
Luxembourg Amazon EU Sarl Temps pleinA Bachelor degree - Relevant experience leading cross-functional programmes or projects using project-management methodologies - Relevant experience in using data or anecdotal evidence to influence business decisions - Relevant experience leading complex projects with a wide range of stakeholders, including your peers and leadership - Experience working with...
-
Network Planning Manager, Ats Network Planning and
Il y a 7 mois
Luxembourg Amazon EU SARL Temps pleinBachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience in program or project management - Experience working cross functionally with tech and non-tech teams - Experience in defining and implementing process improvement initiatives using data and metrics - Experience in supply chain - Experience defining...
-
Network Planning Manager, Ats Network Planning and
Il y a 8 mois
Luxembourg Amazon EU SARL Temps pleinBachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience in program or project management - Experience working cross functionally with tech and non-tech teams - Experience in defining and implementing process improvement initiatives using data and metrics - Experience in supply chain - Experience defining...
-
Program Manager, Process Improvement, Benchmarking
Il y a 6 mois
Luxembourg Amazon EU SARL Temps plein3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining...
