Senior Process Improvement Manager, Eu Ats Customer

il y a 4 semaines

Luxembourg Amazon EU Sarl Temps plein

Bachelors degree
- At least one European language B2 fluency on top of English (Spanish, German, Italian, French)
- Relevant experience in Transportation or Supply Chain, within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience.
- Experience using data and metrics to test theories, confirm assumptions, generate ideas, execute and measure success
- Advanced knowledge of Excel and demonstrated experience querying relational databases using SQL (or other query language), along with experience using large complex data sets to design models and scenarios.

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. At Amazon, delivering great experiences for our customers is top priority and to this end, our team strives to make our processes robust enough to meet the high bar on customer experience both on quality and speed of delivery.
In transportation performance management, we improve customer experience through continuously optimizing the complex movements of goods to customers throughout Europe. In the Performance Management team, you will be responsible for the performance of our Middle Mile transportation network. You will drive EU wide large-scale programs / products that deliver a positive impact on our customers.
- Have a passion to optimize and solve for the Customer experience.
- Identify and analyze data to isolate issues, develop solutions, prioritize opportunities and drive network improvements
- Have a passion for continuously improving customer (internal and external) experience
- Have experience influencing and earning the trust of stakeholders and moving business teams to take action
- Possess flexibility and have a track record of delivering results in a fast-paced and highly ambiguous work environment.
- Ensure mechanisms are implemented to track progress.
- Remain flexible to changing priorities, open to new ideas

Key job responsibilities
**Key Responsibilities include**:

- Analyze and assess the overall performance of the middle mile, including delivery information accuracy and speed.
- Drive network improvements for ATS, assessing the impact on the existing set up and defining the trade-off between customer experience and cost.
- Be hands-on in driving the delivery of critical business initiatives.
- Manage all aspects of the project planning, requirements definition, risk management, communication, and implementation plan.
- Manage communication to senior stakeholders.
- Interact with Amazon’s operational and technical senior management teams to ensure global alignment.
- Collaborate with the development teams, be responsible for making project decisions, achieving tactical goals while retaining a strategic focus.
- Write and review strategic documents that will focus on key product development from design to release.

About the team
Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably.
- Master’s level degree or higher preferred
- Proficiency in Python or any programming language
- Track record of improving the end to value chain and experience designing advanced Supply Chain processes and implementing world class Supply Chain/Logistics tools
- Experience with performance metrics, process improvement and Lean techniques

  • Process Improvement Manager, Eu Ats Customer

    Il y a 7 mois

    Luxembourg Amazon EU SARL Temps plein

    A degree in business, supply chain, transportation, economics or a technical field - Relevant experience in using data or anecdotal evidence to influence business decisions - Strong written and oral communication skills with an ability to concisely summarize relevant data and convey results by effectively articulating complex messages - Relevant experience...

  • Process Improvement Manager, Eu Ats Customer

    Il y a 6 mois

    Luxembourg Amazon EU Sarl - A84 Temps plein

    A degree in business, supply chain, transportation, economics or a technical field Relevant experience in using data or anecdotal evidence to influence business decisions Strong written and oral communication skills Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership Experience using data (including...

  • Sr. Process Improvement Manager, Eu Ats Customer

    Il y a 2 mois

    Luxembourg Amazon EU Sarl Temps plein

    A degree in business, supply chain, transportation, economics or a technical field. Relevant experience in using data or anecdotal evidence to influence business decisions Fluent in English and an additional European language Strong written and oral communication skills with an ability to concisely summarize relevant data and convey results by effectively...

  • Process Improvement Manager, Eu Ats Customer

    Il y a 5 mois

    Luxembourg Amazon EU Sarl - A84 Temps plein

    A degree in business, supply chain, transportation, economics or a technical field Relevant experience working in a supply chain, transportation, project management or management consulting role Relevant experience in project management or management consulting including handling multiple ongoing projects Relevant experience using Microsoft Excel for data...

  • Manager, Sr. Process Improvement Manager, Eu Ats

    Il y a 6 mois

    Luxembourg Amazon EU Sarl Temps plein

    A degree in business, supply chain, transportation, economics or a technical field. Relevant experience in using data or anecdotal evidence to influence business decisions Strong written and oral communication skills with an ability to concisely summarize relevant data and convey results by effectively articulating complex messages Relevant experience of...

  • Process Improvement Specialist Concessions, Eu Ats

    Il y a 7 mois

    Luxembourg Amazon EU SARL Temps plein

    A degree in business, supply chain, transportation, economics or a technical field - Relevant experience in using data or anecdotal evidence to influence business decisions - Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership Amazon’s global middle mile operation is always evolving. As a Process...

  • Senior Process Improvement Manager, Concessions, Eu

    Il y a 7 mois

    Luxembourg Amazon EU Sarl Temps plein

    Evidence of experience leading managers and senior managers during multiple years. - A degree in business, supply chain, transportation, economics or a technical field - Relevant experience in using data or anecdotal evidence to influence business decisions and strategic documentation. - Relevant experience of communicating with a wide range of stakeholders,...

  • Process Improvement Manager, Cx, Sc Quality, Eu Ats

    Il y a 5 mois

    Luxembourg Amazon EU Sarl - A84 Temps plein

    Transportation or Supply Chain experience (previous Operations experience preferred), within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience. - Bachelor’s Degree from an accredited university or equivalent qualification - Proficiency in German and English, verbally and written. - Experience using...

  • Process Improvement Manager, Surface Transporation

    Il y a 5 mois

    Luxembourg Amazon EU Sarl Temps plein

    Bachelors degree - Transportation or Supply Chain experience, within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience. - Experience using data and metrics to test theories, confirm assumptions, generate ideas, execute and measure success - Advanced knowledge of Excel and demonstrated experience...

  • Senior Supply Chain Manager, Ats Strategic

    il y a 1 mois

    Luxembourg Amazon EU Sarl Temps plein

    Master's degree - Experience in program or project management - Experience in supply chain - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Advanced proficiency in verbal and written English Amazon seeks a Senior Supply Chain...

  • Senior Supply Chain Manager, Ats Strategic

    Il y a 5 mois

    Luxembourg Amazon EU Sarl Temps plein

    Master's degree - Experience in program or project management - Experience in supply chain - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Advanced proficiency in verbal and written English Amazon seeks a Senior Supply Chain...

  • Process Improvement Specialist, Concessions and

    Il y a 7 mois

    Luxembourg Amazon EU Sarl Temps plein

    Bachelors degree - Transportation or Supply Chain experience, within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience. - Experience using data and metrics to test theories, confirm assumptions, generate ideas, execute and measure success - Advanced knowledge of Excel and demonstrated experience...

  • Sr Scm, Ats Expansion

    Il y a 5 mois

    Luxembourg Amazon EU Sarl Temps plein

    A degree - Experience in program or project management - Experience in supply chain - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Amazon’s Senior Supply Chain Managers play a central role in our global business. They keep our...

  • Sr Ats Expansion Program Manager, Eu Ats Expansion

    il y a 4 semaines

    Luxembourg Amazon EU Sarl Temps plein

    A degree - Experience in program or project management - Experience in supply chain - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Amazon’s Senior Supply Chain Managers play a central role in our global business. They keep our...

  • Ats Expansion Program Manager

    Il y a 6 mois

    Luxembourg Amazon EU Sarl Temps plein

    Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Bachelor's degree - Experience in program or project management - Experience working cross functionally with tech and non-tech teams - Experience in defining and implementing process improvement initiatives using data and metrics - Experience defining program requirements and using...

  • Process Improvement Specialist, Surface

    Il y a 7 mois

    Luxembourg Amazon EU Sarl Temps plein

    Bachelors degree - Transportation or Supply Chain experience, within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience. - Experience using data and metrics to test theories, confirm assumptions, generate ideas, execute and measure success - Advanced knowledge of Excel and demonstrated experience...

  • Ats Expansion Program Manager, Amazon

    il y a 4 semaines

    Luxembourg Amazon EU Sarl Temps plein

    Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Bachelor's degree - Experience in program or project management - Experience working cross functionally with tech and non-tech teams - Experience in defining and implementing process improvement initiatives using data and metrics - Experience defining program requirements and using...

  • Senior Program Manager, Network Operations

    il y a 4 semaines

    Luxembourg Amazon EU Sarl Temps plein

    A Degree - Relevant experience in program or project management - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Amazon Transportation Services Network Operations (ATS NetOps) team is looking for Senior Program Manager to own and...

  • Senior Program Manager, Network Excellence

    Il y a 5 mois

    Luxembourg Amazon EU Sarl Temps plein

    Experience in program or project management - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership The EU ATS Network Operations (NetOps) team is looking for Senior Program Manager, Network Excellence. In this role, you will be part of...

  • Expansion Countries Customer Experience Process

    Il y a 5 mois

    Luxembourg Amazon EU Sarl Temps plein

    Bachelors degree - Relevant experience in Transportation or Supply Chain, within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience. - Experience using data and metrics to test theories, confirm assumptions, generate ideas, execute and measure success - Advanced knowledge of Excel and demonstrated...