Sr. Process Improvement Manager, Eu Ats Customer
Il y a 3 mois
A degree in business, supply chain, transportation, economics or a technical field.
Relevant experience in using data or anecdotal evidence to influence business decisions
Fluent in English and an additional European language
Strong written and oral communication skills with an ability to concisely summarize relevant data and convey results by effectively articulating complex messages
Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
Experience using data (including from large data sets) and metrics to isolate issues, test theories, confirm assumptions, generate ideas, prioritize opportunities, execute and measure success
Experience in complex problem solving, root cause analysis in a business environment
Intermediate or advance proficiency with Microsoft Excel, knowledge in SQL
Amazon’s global middle mile operation is always evolving. As a Process Improvement Manager, you’ll streamline and elevate our processes. You’ll work with management teams to help us meet a number of operational goals so that we meet our customer's high bar on customer experience on quality and speed of delivery. This dynamic role offers plenty of opportunities to continue learning every day.
Key job responsibilities
Analyze and assess the overall performance of the middle mile, including the air network, surface transportation and sortation
Drive network improvements for ATS, assessing the impact on the existing set up and defining the trade-off between customer experience and cost.
Be hands-on in driving the delivery of critical business initiatives.
Manage all aspects of the project planning, requirements definition, risk management, communication, and implementation plan.
Manage communication to senior stakeholders.
Interact with Amazon’s operational and technical senior management teams to ensure global alignment.
Collaborate with the development teams, be responsible for making project decisions, achieving tactical goals while retaining a strategic focus.
Write and review strategic documents.
A day in the life
As a Process Improvement Manager, you’ll be at the forefront of making Amazon’s logistics better - which in the ATS Customer Experience team means improving our processes so we deliver great experiences for our customers. You will be responsible for the customer experience related performance of our middle mile network.
Part of your role will involve identifying where processes could be enhanced, using data to identify improvement opportunities and auditing processes. Another part of your role will be recommending changes and using your project management and stakeholder management skills to put new processes in place.
About the team
Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably.
Experience in Lean, Six Sigma and Kaizen techniques
Work experience in operations/supply chain/logistics
Work experience in a data-driven business environment
Ability to work successfully in a dynamic, ambiguous environment
Experience in data visualization platforms (e.g. Tableau, PowerBI, Quicksight)
-
Process Improvement Manager, Eu Ats Customer
il y a 2 semaines
Luxembourg Amazon EU Sarl Temps pleinA degree in business, supply chain, transportation, economics or a technical field. Relevant experience in using data or anecdotal evidence to influence business decisions Strong written and oral communication skills with an ability to concisely summarize relevant data and convey results by effectively articulating complex messages Relevant experience of...
-
Process Improvement Manager, Eu Ats Customer
Il y a 8 mois
Luxembourg Amazon EU Sarl - A84 Temps pleinA degree in business, supply chain, transportation, economics or a technical field Relevant experience in using data or anecdotal evidence to influence business decisions Strong written and oral communication skills Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership Experience using data (including...
-
Manager, Sr. Process Improvement Manager, Eu Ats
Il y a 8 mois
Luxembourg Amazon EU Sarl Temps pleinA degree in business, supply chain, transportation, economics or a technical field. Relevant experience in using data or anecdotal evidence to influence business decisions Strong written and oral communication skills with an ability to concisely summarize relevant data and convey results by effectively articulating complex messages Relevant experience of...
-
Process Improvement Manager, Eu Ats Customer
Il y a 6 mois
Luxembourg Amazon EU Sarl - A84 Temps pleinA degree in business, supply chain, transportation, economics or a technical field Relevant experience working in a supply chain, transportation, project management or management consulting role Relevant experience in project management or management consulting including handling multiple ongoing projects Relevant experience using Microsoft Excel for data...
-
Senior Process Improvement Manager, Eu Ats Customer
Il y a 3 mois
Luxembourg Amazon EU Sarl Temps pleinBachelors degree - At least one European language B2 fluency on top of English (Spanish, German, Italian, French) - Relevant experience in Transportation or Supply Chain, within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience. - Experience using data and metrics to test theories, confirm...
-
Senior Process Improvement Manager, Concessions, Eu
Il y a 8 mois
Luxembourg Amazon EU Sarl Temps pleinEvidence of experience leading managers and senior managers during multiple years. - A degree in business, supply chain, transportation, economics or a technical field - Relevant experience in using data or anecdotal evidence to influence business decisions and strategic documentation. - Relevant experience of communicating with a wide range of stakeholders,...
-
Process Improvement Specialist Concessions, Eu Ats
Il y a 8 mois
Luxembourg Amazon EU SARL Temps pleinA degree in business, supply chain, transportation, economics or a technical field - Relevant experience in using data or anecdotal evidence to influence business decisions - Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership Amazon’s global middle mile operation is always evolving. As a Process...
-
Process Improvement Manager, Concessions and Damages, Eu Ats
il y a 1 semaine
Luxembourg Amazon EU Sarl Temps pleinBachelors degree - Transportation or Supply Chain experience, within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience. - Experience using data and metrics to test theories, confirm assumptions, generate ideas, execute and measure success - Advanced knowledge of Excel and demonstrated experience...
-
Process Improvement Manager, Cx, Sc Quality, Eu Ats
Il y a 7 mois
Luxembourg Amazon EU Sarl - A84 Temps pleinTransportation or Supply Chain experience (previous Operations experience preferred), within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience. - Bachelor’s Degree from an accredited university or equivalent qualification - Proficiency in German and English, verbally and written. - Experience using...
-
Sr. Program Manager
Il y a 6 mois
Luxembourg Amazon EU Sarl Temps pleinA Bachelor degree - Relevant experience leading cross-functional programmes or projects using project-management methodologies - Relevant experience in using data or anecdotal evidence to influence business decisions - Relevant experience leading complex projects with a wide range of stakeholders, including your peers and leadership - Experience working with...
-
Sr. Supply Chain Manager
Il y a 7 mois
Luxembourg Amazon EU Sarl - A84 Temps pleinA degree - Relevant experience in analysing data and creating reports for leadership - Advanced knowledge of Excel and basic SQL - Experience in program or project management - Relevant experience in managing multiple projects with competing deadlines - Experience working cross functionally with tech and non-tech teams - Experience in defining and...
-
Sr Ats Expansion Program Manager, Eu Ats Expansion
Il y a 2 mois
Luxembourg Amazon EU Sarl Temps pleinA degree - Experience in program or project management - Experience in supply chain - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Amazon’s Senior Supply Chain Managers play a central role in our global business. They keep our...
-
Sr Scm, Ats Expansion
Il y a 6 mois
Luxembourg Amazon EU Sarl Temps pleinA degree - Experience in program or project management - Experience in supply chain - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Amazon’s Senior Supply Chain Managers play a central role in our global business. They keep our...
-
Process Improvement Specialist, Concessions and
Il y a 8 mois
Luxembourg Amazon EU Sarl Temps pleinBachelors degree - Transportation or Supply Chain experience, within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience. - Experience using data and metrics to test theories, confirm assumptions, generate ideas, execute and measure success - Advanced knowledge of Excel and demonstrated experience...
-
Process Improvement Manager, Eu Ats Customer Experience
Il y a 7 mois
Luxembourg Amazon Europe Core Temps pleinAmazon's global middle mile operation is always evolving. As a Process Improvement Manager, you'll streamline and elevate our processes. You'll work with management teams to help us meet a number of operational goals so that we meet our customer's high bar on customer experience on quality and speed of delivery. This dynamic role offers plenty of...
-
Process Improvement Manager, Surface Transporation
Il y a 6 mois
Luxembourg Amazon EU Sarl Temps pleinBachelors degree - Transportation or Supply Chain experience, within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience. - Experience using data and metrics to test theories, confirm assumptions, generate ideas, execute and measure success - Advanced knowledge of Excel and demonstrated experience...
-
Process Improvement Specialist, Surface
Il y a 8 mois
Luxembourg Amazon EU Sarl Temps pleinBachelors degree - Transportation or Supply Chain experience, within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience. - Experience using data and metrics to test theories, confirm assumptions, generate ideas, execute and measure success - Advanced knowledge of Excel and demonstrated experience...
-
Sr HR Partner, Eu Ats
il y a 1 semaine
Luxembourg Amazon EU Sarl Temps pleinA degree - Relevant experience in an HR role operating in an international, fast-paced and customer-driven environment - Track record of managing complex employee relations and performance management cases with a positive resolution. The EU ATS HR Partner team is a one year old organization centralizing HR support for about 3000 L3+ operations and corporate...
-
Sn. Product Manager, Ats, Eu Surface Transportation
Il y a 8 mois
Luxembourg Amazon EU Sarl Temps pleinA degree. - Relevant experience owning/driving roadmap strategy and definition. - Relevant experience with end to end product delivery. - Relevant experience with feature delivery and tradeoffs of a product. - Relevant experience in product or program management, product marketing, business development or technology. Amazon Transportation Services (ATS) is...
-
Network Planning Manager, Ats Network Planning and
Il y a 8 mois
Luxembourg Amazon EU SARL Temps pleinBachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience in program or project management - Experience working cross functionally with tech and non-tech teams - Experience in defining and implementing process improvement initiatives using data and metrics - Experience in supply chain - Experience defining...